Experienced Part‑Time Customer Experience Coordinator – Retail Excellence & Front‑Store Leadership

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at exceptional value. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush empowers its associates to grow, learn, and thrive in a fast‑paced environment. Whether you’re working in one of our flagship stores, distribution centers, or corporate hubs, you’ll find a community that values collaboration, integrity, and continuous improvement. Join brighthush and become part of a Fortune 100 organization that is shaping the future of retail worldwide.

Position Overview

As a Part‑Time Customer Experience Coordinator at brighthush, you will be the frontline ambassador of our brand, ensuring every customer interaction is memorable, efficient, and aligned with our loyalty programs. You will lead a team of associates, drive operational excellence, and cultivate a culture of service that reflects brighthush’s commitment to quality and customer satisfaction. This role is ideal for a dynamic, customer‑centric professional who thrives in a team setting and is eager to develop leadership skills while contributing to the store’s success.

Key Responsibilities

• Customer Experience Leadership: Model outstanding customer service by engaging with shoppers, addressing inquiries, and promoting loyalty programs at all times.
• Team Management: Oversee a front‑of‑store team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Mentorship: Design and deliver training sessions on front‑end principles, personalized service, and brand values; coach associates to elevate their performance.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment; enforce store plan adherence and prioritize tasks effectively.
• Issue Resolution: Resolve customer concerns swiftly, turning potential complaints into positive experiences and reinforcing brand loyalty.
• Communication & Reporting: Provide clear, timely updates to management and associates regarding priorities, progress, and feedback.
• Compliance & Safety: Ensure all labor laws, company policies, and safety protocols are followed; promote a safe, inclusive workplace.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage to support store revenue goals.
• Loss Prevention & Shrink Reduction: Participate in store shrink reduction initiatives, reporting suspicious activity and supporting loss prevention strategies.
• Continuous Improvement: Collaborate with management to identify training needs, process enhancements, and customer experience opportunities.
• Other Duties: Perform additional responsibilities as assigned to support store operations and team success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a customer‑first mindset.
• Proactive problem‑solving skills and the ability to adapt quickly to changing priorities.
• Team‑player attitude, capable of collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic computer proficiency (POS systems, Microsoft Office, or equivalent).

Preferred Qualifications

• Experience with loyalty program enrollment and promotion.
• Knowledge of loss prevention best practices and shrink reduction strategies.
• Prior experience in a high‑volume retail environment.
• Leadership training or certification in customer service or retail management.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting customer relationships.
• Leadership & Coaching: Ability to inspire, mentor, and develop associates to reach their full potential.
• Operational Acumen: Strong organizational skills, with a focus on efficiency, accuracy, and store performance.
• Communication: Clear, concise, and persuasive communication with customers, associates, and management.
• Problem‑Solving: Analytical thinking and a proactive approach to resolving issues and improving processes.
• Adaptability: Comfortable working in a dynamic environment with shifting priorities and high customer traffic.
• Integrity & Ethics: Commitment to honesty, confidentiality, and compliance with all company policies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will gain hands‑on experience in store operations, leadership, and customer engagement—skills that are highly transferable across the retail industry. Opportunities for advancement include:

• Store Manager or Assistant Manager roles within the same location or across the brighthush network.
• Specialty positions in visual merchandising, loss prevention, or loyalty program management.
• Corporate training programs that prepare associates for regional or national leadership positions.
• Cross‑functional projects that expose you to supply chain, marketing, and e‑commerce initiatives.

We also provide access to continuous learning resources, including online courses, workshops, and mentorship programs, ensuring you stay ahead of industry trends and sharpen your skill set.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and energetic workplace where every associate’s voice matters. Our culture is built on:

• Diversity & Inclusion: A welcoming environment that respects and celebrates differences.
• Team Spirit: Regular team‑building activities, recognition programs, and open communication channels.
• Employee Development: Structured onboarding, ongoing training, and clear career pathways.
• Community Engagement: Volunteer opportunities, charity partnerships, and local outreach initiatives.
• Work‑Life Balance: Flexible scheduling, paid time off, and support for personal commitments.

Compensation & Benefits

Base Pay: Starting at $18.13 per hour, with potential to grow up to $28.80 per hour based on performance and experience.

Benefits Package: brighthush offers a comprehensive benefits program for eligible associates, including:

• Employee discount on all merchandise.
• Health, dental, and vision insurance (for eligible full‑time associates).
• 401(k) retirement plan with company match for eligible associates.
• Paid parental leave, holidays, vacation, and sick days.
• Life and disability insurance options.
• Employee assistance program (EAP) for mental health support.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing in top talent.

All benefits are subject to eligibility criteria and may be updated periodically. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experience? Submit your application through the brighthush careers portal or click the link below to start your journey with us. We look forward to welcoming you to the brighthush family!