Seasoned Customer Experience Coordinator – Front‑End Operations & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in over 40 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to redefining the shopping experience for millions of customers worldwide. Our culture is built on innovation, diversity, and a relentless focus on customer satisfaction. As a Fortune 100 company, we offer a dynamic environment where every team member can grow, learn, and make a tangible impact.

Position Overview

We are seeking an energetic and customer‑centric Customer Experience Coordinator to lead our front‑end team at a brighthush store. In this role, you will be the face of the brand, ensuring that every guest receives prompt, courteous service and that loyalty programs are promoted effectively. You will mentor associates, maintain store standards, and collaborate closely with store management to drive sales, safety, and operational excellence.

Key Responsibilities

• Lead a team of front‑end associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Model outstanding customer service by engaging with shoppers, addressing inquiries, and resolving concerns swiftly.
• Train and mentor associates on front‑end principles, personalizing the customer experience, and promoting loyalty programs.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Collaborate with store management to set priorities, communicate updates, and provide constructive feedback.
• Ensure compliance with all labor laws, company policies, and safety procedures.
• Support shrink reduction initiatives and participate in loss prevention programs.
• Promote safety awareness and maintain a secure environment for both customers and staff.
• Handle customer concerns and issues promptly, turning potential challenges into positive experiences.
• Assist in the execution of store plan activities, prioritizing tasks to meet sales and operational goals.
• Perform additional duties as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proven ability to train and develop others, fostering a culture of continuous improvement.
• Flexible schedule availability, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program promotion and customer retention strategies.
• Knowledge of POS systems and cash handling procedures.
• Background in safety and loss prevention initiatives.
• Demonstrated ability to analyze sales data and implement actionable insights.
• Prior experience in a fast‑paced retail environment with high customer traffic.

Skills & Competencies

• Customer‑first mindset with a passion for creating memorable shopping experiences.
• Strong leadership presence and the ability to inspire a team.
• Analytical thinking to identify trends, solve problems, and drive performance.
• Adaptability to evolving retail technologies and customer expectations.
• Integrity and confidentiality in handling sensitive information.
• Proficiency in Microsoft Office Suite and retail management software.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory control, and visual planning.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to participate in company‑wide initiatives, such as sustainability projects and community outreach.
• Regular performance reviews that highlight strengths and outline growth pathways.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where diversity is celebrated and every voice matters. Our culture is defined by:

• Collaborative teamwork that encourages idea sharing across all levels.
• A commitment to employee well‑being, with programs that support mental health, physical fitness, and work‑life balance.
• Recognition programs that reward outstanding performance and innovation.
• Opportunities to engage in community service and volunteer initiatives.
• A dynamic retail environment that blends traditional in‑store experiences with cutting‑edge technology.

Compensation & Benefits

While the starting hourly rate for this role ranges from $17.94 to $18.44 (dependent on experience and qualifications), brighthush offers a comprehensive benefits package designed to support you both professionally and personally:

• Competitive base salary with potential for performance bonuses.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Paid parental leave, holidays, vacation, and sick days.
• Employee discount program across all brighthush brands.
• Life and disability insurance, including short‑term and long‑term coverage.
• Auto and home insurance discounts.
• Employee assistance program (EAP) and smoking cessation support.
• Pet insurance and legal assistance services.
• Credit union referral bonuses and scholarship programs.
• Adoption assistance and other family‑friendly benefits.

How to Apply

Ready to elevate your career and make a real difference in the lives of millions of shoppers? Click the link below to submit your application and join the brighthush family.