Dynamic Customer Experience Coordinator – Front‑End Store Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,000 stores across North America, brighthush has built a reputation for innovation, sustainability, and an unwavering commitment to customer delight. Our culture thrives on diversity, collaboration, and continuous learning, empowering every team member to grow both personally and professionally. As a Fortune 100 company, we invest heavily in technology, training, and community engagement, ensuring that our employees are at the forefront of retail excellence.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You will lead a dynamic team of Associates, ensuring that every customer interaction is seamless, courteous, and memorable. Your role will blend people management, operational oversight, and strategic promotion of loyalty programs, all while maintaining a clean, organized, and safe store environment. If you thrive in a fast‑paced, customer‑centric setting and are passionate about coaching others to deliver exceptional service, this is the role for you.

Key Responsibilities

• Customer Experience Leadership: Create a welcoming atmosphere that encourages repeat visits and fosters brand loyalty.
• Team Management: Oversee a team of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Mentorship: Develop and deliver training modules on customer service best practices, POS operations, and loyalty program promotion.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into positive experiences.
• Store Operations: Ensure Associates execute tasks in line with the store plan, prioritize duties, and maintain visual merchandising standards.
• Communication: Provide clear, timely updates to management and staff regarding priorities, performance, and feedback.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, creating a secure environment for customers and staff.
• Program Promotion: Champion brighthush’s credit and loyalty programs, driving enrollment and usage through personalized customer interactions.
• Shrink Reduction: Participate in initiatives that minimize loss and protect inventory integrity.
• Continuous Improvement: Collaborate with store leadership to identify operational gaps and implement effective solutions.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication skills, both verbal and written, with an emphasis on clarity and empathy.
• Proven ability to multitask in a high‑energy environment while maintaining attention to detail.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Demonstrated teamwork and collaboration with peers and supervisors.
• Experience in training or coaching others, with a track record of measurable improvement.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in loyalty program management or sales promotion.
• Knowledge of labor laws and compliance requirements in the retail sector.
• Proficiency in data analysis to track performance metrics and identify trends.
• Prior exposure to safety and loss prevention protocols.

Skills & Competencies

• Leadership: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Customer‑Centric Mindset: Passion for delivering outstanding service and turning first‑time shoppers into loyal advocates.
• Problem‑Solving: Quick thinking and decisive action in resolving customer issues and operational challenges.
• Organizational Acumen: Strong planning skills to manage schedules, inventory, and store flow.
• Adaptability: Comfortable navigating change, whether it’s new policies, technology upgrades, or shifting customer trends.
• Tech Savvy: Comfortable using retail software, analytics dashboards, and mobile devices.
• Collaboration: Works effectively across departments, from merchandising to loss prevention.

Career Growth & Learning Opportunities

At brighthush, we believe that every role is a stepping stone to greater responsibility. As a Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and inventory management.
• Develop advanced leadership skills that prepare you for Store Manager or District Manager roles.
• Participate in brighthush’s leadership development programs, including mentorship, workshops, and cross‑functional projects.
• Access to continuous learning resources such as e‑learning modules, industry conferences, and internal knowledge bases.
• Benefit from a clear career ladder that rewards performance, initiative, and innovation.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and energetic workplace. Our core values—integrity, teamwork, and customer obsession—guide every decision. Employees enjoy:

• Open communication channels with senior leadership.
• Regular feedback loops and performance reviews.
• Team‑building events, community service initiatives, and employee recognition programs.
• A culture that celebrates diversity and encourages fresh ideas.
• Access to cutting‑edge retail technology that enhances both customer and employee experiences.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50 (dependent on experience and qualifications), brighthush offers a comprehensive benefits package that includes:

• Competitive base pay with potential for performance bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount program on all brighthush merchandise.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives such as an Employee Assistance Program (EAP) and smoking cessation support.
• Flexible work arrangements where applicable.
• Additional perks such as pet insurance, legal assistance, and credit union membership.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values innovation, sustainability, and community impact. Your contributions will directly influence customer satisfaction, store performance, and the overall success of our brand. We’re committed to creating a workplace where every employee feels heard, supported, and empowered to reach their full potential.

How to Apply

If you’re ready to elevate your career in a vibrant, customer‑focused environment, we encourage you to apply today. Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, or any other protected status.