Dynamic Customer Experience Coordinator – Front‑Line Leadership & Loyalty Program Specialist – Retail Excellence at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail sector, redefining how consumers discover premium fashion and home goods at unbeatable prices. With a presence in more than 30 countries, we curate a portfolio of iconic brands that resonate with style‑savvy shoppers who value quality without compromise. Our success is built on a relentless focus on customer delight, operational excellence, and a culture that celebrates innovation, integrity, and continuous learning. At brighthush, every team member is empowered to shape the future of retail, turning everyday shopping into a celebration of value, design, and community.

Why Join brighthush?

When you step into a role at brighthush, you’re not just taking a job—you’re embarking on a journey that rewards creativity, initiative, and a passion for people. Our stores are vibrant hubs where teamwork, innovation, and customer focus converge. We invest heavily in employee development through structured training programs, mentorship, and clear career pathways that allow you to grow from front‑line roles into leadership positions. Whether you’re a seasoned retail professional or a recent graduate eager to learn, brighthush offers a supportive environment where your contributions are recognized and your potential is unleashed.

Position Overview

As a Customer Experience Coordinator, you will serve as the heartbeat of our store’s front‑line operations. You will lead a diverse team of Associates, ensuring that every customer interaction is seamless, friendly, and memorable. Your role blends people management, operational oversight, and strategic execution of loyalty programs to drive sales, enhance customer satisfaction, and support the store’s overall performance goals.

Key Responsibilities

• Team Leadership & Development: Mentor and coach a dynamic group of Associates, fostering a culture of excellence, accountability, and continuous improvement.
• Customer Experience Management: Create a welcoming environment where customers feel valued, heard, and encouraged to explore our merchandise.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and ensure that Associates adhere to store policies and procedures.
• Issue Resolution: Address customer concerns promptly, turning potential challenges into opportunities for delight.
• Training & Onboarding: Develop and deliver training modules on front‑end principles, product knowledge, and loyalty program promotion.
• Performance Management: Set clear expectations, provide constructive feedback, and recognize outstanding performance.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to maintain a secure and compliant workplace.
• Sales & Loyalty Promotion: Drive the adoption of credit and loyalty programs, ensuring Associates are equipped to upsell and cross‑sell effectively.
• Store Shrink & Loss Prevention: Collaborate with loss prevention teams to meet shrink reduction targets and safeguard inventory.
• Data & Reporting: Monitor key performance indicators, prepare reports, and communicate insights to senior management.
• Continuous Improvement: Identify process gaps, propose solutions, and champion best practices across the store.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining high attention to detail.
• Excellent communication and interpersonal skills, with a proven track record of building rapport with customers and team members.
• Proficiency in POS systems, inventory management software, and basic data analysis.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Team‑player mindset with a collaborative approach to problem‑solving.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Background in training and development, with the ability to design engaging learning experiences.
• Knowledge of labor regulations and compliance standards relevant to retail operations.
• Proficiency in multiple languages, enhancing communication with a diverse customer base.
• Previous exposure to loss prevention initiatives and shrink‑reduction strategies.

Core Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management (CRM)
• Operational Planning & Execution
• Conflict Resolution & Problem Solving
• Data Analysis & Reporting
• Adaptability & Resilience
• Attention to Detail & Accuracy
• Time Management & Prioritization
• Technology Savvy (POS, Inventory, CRM)
• Strategic Thinking & Initiative

Career Growth & Development

At brighthush, we view every role as a stepping stone toward greater responsibility. As a Customer Experience Coordinator, you will gain exposure to store operations, sales strategy, and people management—skills that are highly transferable across the organization. Successful coordinators often progress to Store Manager, Assistant Store Manager, or regional leadership positions. In addition, brighthush offers:

• Structured leadership development programs that include mentorship, on‑the‑job training, and formal coursework.
• Cross‑functional projects that allow you to collaborate with merchandising, marketing, and supply‑chain teams.
• Access to an internal learning portal featuring courses on retail analytics, customer psychology, and advanced POS usage.
• Opportunities to attend industry conferences and workshops, keeping you at the forefront of retail innovation.

Work Environment & Company Culture

brighthush fosters a culture that celebrates diversity, encourages open communication, and rewards initiative. Our stores are more than retail spaces—they are community hubs where employees feel valued and empowered. You’ll experience:

• A collaborative team environment that thrives on shared success.
• Regular feedback loops, ensuring you know where you stand and how to grow.
• Inclusive hiring practices that welcome talent from all backgrounds.
• Employee recognition programs that celebrate milestones and achievements.
• Community outreach initiatives that allow you to give back while building brand loyalty.

Compensation, Perks, & Benefits

We believe that a competitive total rewards package is essential to attract and retain top talent. While specific details may vary by location, typical benefits include:

• Competitive hourly wage ranging from $16.00 to $16.50, commensurate with experience and performance.
• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance options, including HSA and FSA plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Short‑term and long‑term disability coverage.
• Life insurance and accidental death & dismemberment benefits.
• Employee assistance program (EAP) for mental health and well‑being support.
• On‑site wellness initiatives such as smoking cessation programs and fitness challenges.
• Discounts on auto and home insurance, as well as access to a corporate credit union.
• Scholarship and tuition reimbursement programs for continuing education.

How to Apply

If you are ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to submit your application today. Join a company that values your unique perspective, rewards your hard work, and provides a platform for your professional growth.

Apply to this role now and become a pivotal part of brighthush’s journey to redefine retail excellence.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. All applicants, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status, will be considered for employment.

Ready to Make an Impact?

As a Customer Experience Coordinator at brighthush, you will be at the forefront of delivering unforgettable shopping moments. Your leadership will shape the daily experience of thousands of customers and influence the store’s success. If you thrive in a dynamic environment, love engaging with people, and are eager to grow your career in retail, we want to hear from you.

Apply today and step into a role where your passion for customer service meets the opportunity to lead, innovate, and succeed.

Apply for this job