Dynamic Customer Experience Coordinator – Front‑Line Service Excellence & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in retail, renowned for delivering exceptional value and style to customers worldwide. With a vibrant network of stores, distribution centers, and home offices, brighthush thrives on innovation, teamwork, and a relentless focus on customer delight. As a Fortune 100 company, we are committed to fostering an inclusive culture where every team member can grow, learn, and make a lasting impact.

Why Join brighthush?

• Be part of a dynamic, fast‑paced retail environment that rewards creativity and initiative.
• Enjoy a supportive work culture that values diversity, collaboration, and continuous development.
• Benefit from competitive compensation, comprehensive benefits, and a range of learning opportunities.
• Play a pivotal role in shaping the customer experience that sets brighthush apart from the competition.

Key Responsibilities

As a Customer Experience Coordinator, you will be the frontline ambassador of brighthush’s brand promise. Your role will blend leadership, customer service, and operational excellence to ensure every shopper leaves with a smile.

• Lead and Inspire: Oversee a team of Associates at the front of the store, setting the tone for courteous, efficient service and promoting loyalty programs.
• Customer Engagement: Personally engage with customers, demonstrating product knowledge, and ensuring a seamless, personalized experience.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s standards.
• Training & Development: Mentor Associates on front‑end principles, POS operations, and customer interaction techniques.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and respond to staffing needs.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for loyalty and satisfaction.
• Performance Management: Communicate priorities, provide progress updates, and deliver constructive feedback.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage.
• Shrink Reduction: Participate in initiatives that minimize loss and protect inventory.
• Continuous Improvement: Collaborate with management to refine training programs and operational processes.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills.
• Adaptability to changing priorities and unexpected situations.
• Team player who thrives in a collaborative setting.
• Demonstrated ability to train and develop others.
• Availability to work flexible schedules, including nights and weekends.

Preferred Qualifications

• Experience with POS systems and cash handling.
• Knowledge of loyalty program management.
• Background in safety and compliance training.
• Prior experience in a high‑volume retail environment.

Skills & Competencies

• Leadership & Coaching
• Customer Service Excellence
• Problem Solving & Decision Making
• Time Management
• Conflict Resolution
• Data‑Driven Decision Making
• Adaptability & Resilience
• Team Collaboration

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail landscape. Starting as a Customer Experience Coordinator, you can progress to:

• Senior Store Manager – overseeing multiple departments and driving overall store performance.
• Regional Operations Lead – managing a portfolio of stores and shaping regional strategy.
• Corporate Program Manager – leading company‑wide initiatives such as loyalty program enhancements or customer experience research.

We invest heavily in professional development through:

• Structured training programs covering leadership, merchandising, and customer engagement.
• Mentorship opportunities with senior leaders.
• Access to online learning platforms and industry conferences.
• Regular performance reviews with clear growth pathways.

Work Environment & Culture

brighthush prides itself on a culture that celebrates diversity, encourages innovation, and rewards hard work. Our stores are more than retail spaces; they are community hubs where employees feel valued and empowered to make a difference. We foster an open-door policy, provide regular feedback, and celebrate achievements at every level.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive salary, brighthush offers:

• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on brighthush products.
• Flexible spending accounts and health savings accounts.
• Life and disability insurance.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend.
• Referral bonuses and recognition programs.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Contact Information

Location: 5591 Hwy 153, Ste 124, brighthush Store 0815, Hixson, TN, USA

For more information, please contact your brighthush representative.

Join Us Today!

Take the next step in your career and become a key player in delivering unforgettable customer experiences at brighthush. We look forward to welcoming you to our team.