Dynamic Customer Experience Coordinator – Front‑Store Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,000 stores worldwide, brighthush combines a deep commitment to customer satisfaction with a culture of innovation, diversity, and continuous improvement. Our mission is simple: to provide shoppers with an exceptional experience that turns first‑time visitors into lifelong brand advocates. As part of the brighthush family, you will join a team that values collaboration, creativity, and the relentless pursuit of excellence.

Why This Role Matters

The Customer Experience Coordinator is the linchpin of our front‑store operations. You will be the face of brighthush, ensuring that every customer interaction is memorable, efficient, and aligned with our brand promise. By leading a team of Associates, you will shape the day‑to‑day experience, drive loyalty program enrollment, and uphold the highest standards of service and safety. Your influence will ripple across the store, impacting sales, customer retention, and the overall brand reputation.

Key Responsibilities

• Team Leadership & Coaching: Oversee a dynamic group of front‑end Associates, assigning registers, coordinating breaks, and providing real‑time coaching to reinforce best practices.
• Customer Engagement: Lead by example, greeting shoppers, answering questions, and promoting loyalty programs to enhance the customer journey.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Training & Development: Design and deliver training modules on customer service, POS operations, and product knowledge, ensuring Associates are equipped to deliver outstanding service.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for loyalty and satisfaction.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily sales and service goals.
• Communication: Provide clear, accurate updates to management and staff, fostering transparency and alignment on priorities.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to create a secure environment for customers and employees alike.
• Program Promotion: Champion credit and loyalty initiatives, driving enrollment and usage to boost repeat business.
• Loss Prevention: Participate in shrink reduction programs, monitoring for theft and implementing preventive measures.
• Continuous Improvement: Collaborate with store leadership to identify training needs, process enhancements, and customer experience opportunities.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong professionalism, integrity, and a passion for delivering exceptional customer service.
• Proven ability to manage multiple tasks in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Experience training and mentoring staff, fostering growth and development.
• Availability for a flexible schedule, including nights and weekends.

Preferred Qualifications

• Knowledge of merchandising techniques and visual display standards.
• Experience with POS systems and loyalty program management.
• Background in loss prevention or safety compliance.
• Demonstrated success in driving customer loyalty and repeat business.
• Proficiency in data analysis to track performance metrics and identify improvement areas.

Core Skills & Competencies

• Leadership: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Customer Focus: Deep understanding of customer needs and the ability to create personalized experiences.
• Problem Solving: Quick, effective resolution of issues while maintaining composure.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Analytical Thinking: Use data to inform decisions and drive continuous improvement.
• Adaptability: Thrive in a dynamic retail environment with shifting priorities.
• Integrity: Uphold confidentiality, honesty, and ethical standards at all times.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will have access to a wealth of development resources, including:

• Leadership training programs that cover advanced management techniques, conflict resolution, and strategic planning.
• Cross‑functional exposure to merchandising, supply chain, and marketing teams, broadening your skill set.
• Mentorship from senior leaders who are committed to your professional growth.
• Clear career pathways to roles such as Store Manager, District Manager, or Corporate Program Manager.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with business objectives.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive, and collaborative workplace. Our culture is built on:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with equal opportunities for all.
• Employee Empowerment: Encouraging initiative, creativity, and ownership at every level.
• Recognition & Rewards: Celebrating achievements through employee of the month programs, spot bonuses, and public acknowledgment.
• Community Engagement: Supporting local charities, volunteer events, and sustainability initiatives.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness programs to support overall well‑being.

Compensation & Benefits

While specific salary ranges are determined by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to store metrics and customer satisfaction.
• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, and vacation time.
• Employee assistance program (EAP) for mental health support.
• Professional development stipend for courses, certifications, and conferences.
• Discounts on childcare services, pet insurance, and legal services.
• Access to a corporate credit union and financial planning resources.

How to Apply

If you are ready to elevate the customer experience, lead a high‑performing team, and grow your career within a forward‑thinking retail organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal candidate for this role. Join brighthush and help us create unforgettable shopping moments for millions of customers worldwide.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.