Fluent English Customer Support Consultant – Hospitality & Travel Industry – Global Remote Position at brighthush

About brighthush

brighthush is a pioneering global Intelligent Support-as-a-Service (ISaaS) provider that has been redefining customer experience since 2010. With a presence in over 60 countries and a multilingual support network that spans 60 languages, we partner with leading technology, SaaS, software, and hardware innovators to deliver secure, scalable, and highly personalized support solutions. Our mission is simple yet powerful: to empower businesses worldwide with the best-in-class customer support that drives loyalty, reduces churn, and fuels growth.

As a member of the brighthush family, you’ll join a vibrant community of more than 1,300 specialists who are passionate about solving problems, ensuring customer satisfaction, and delivering exceptional service. We pride ourselves on a People‑First management philosophy that nurtures talent, encourages continuous learning, and celebrates diversity. Whether you’re a seasoned support professional or a recent graduate with a knack for communication, brighthush offers the platform to unlock your full potential.

Key Responsibilities

• Deliver Outstanding Support – Handle customer inquiries across phone, chat, and email with professionalism and empathy, ensuring every interaction reflects brighthush’s commitment to excellence.
• Build Lasting Relationships – Develop trust with clients by actively listening, anticipating needs, and providing proactive solutions that exceed expectations.
• Stay Ahead of Technology – Continuously learn and master new tools, platforms, and support workflows to keep pace with the evolving digital landscape.
• Safeguard Sensitive Data – Adhere to strict data protection protocols, handling customer information with the highest level of confidentiality and security.
• Apply Customer Happiness Practices – Implement the latest industry best practices, such as proactive outreach, sentiment analysis, and feedback loops, to elevate the overall customer experience.
• Deep Product Knowledge – Maintain an in‑depth understanding of client solutions, troubleshooting common issues, and escalating complex problems to the appropriate technical teams.
• Meet and Exceed KPIs – Track performance metrics (e.g., response time, resolution rate, CSAT) and consistently achieve or surpass set targets.
• Collaborate Cross‑Functionally – Work closely with developers, product managers, and other specialists to resolve issues, share insights, and contribute to continuous improvement.

Essential Qualifications

• Fluent English proficiency (C1 level or higher) in both spoken and written communication.
• Minimum of six months’ experience in a customer support or help‑desk role.
• Strong analytical and research skills, with the ability to diagnose problems quickly and accurately.
• Experience in the hospitality or travel industry is highly desirable, as it provides context for the types of inquiries you’ll handle.
• Positive, proactive, and responsible attitude – you thrive in a fast‑paced, remote environment and take ownership of your work.
• Reliable personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload).

Preferred Qualifications

• Prior experience in hospitality, logistics, or related sectors.
• Knowledge of CRM platforms (e.g., Zendesk, Freshdesk, Intercom) and ticketing systems.
• Familiarity with data privacy regulations such as GDPR or CCPA.
• Experience working in a remote, distributed team environment.
• Multilingual capabilities beyond English (any additional language is a plus).

Skills & Competencies

• Communication Excellence – Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving – Ability to think critically, troubleshoot, and propose effective solutions.
• Time Management – Prioritize tasks, manage multiple tickets simultaneously, and meet deadlines.
• Adaptability – Comfortable with change, learning new tools, and adjusting to evolving processes.
• Collaboration – Work effectively with cross‑functional teams, sharing insights and contributing to collective success.
• Customer‑Centric Mindset – Always put the customer first, striving to exceed their expectations.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a continuous journey. As a Customer Support Consultant, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on the latest support technologies, industry trends, and soft‑skill development.
• Clear career pathways – from Senior Support Specialist to Team Lead, and eventually to Product or Customer Success roles.
• Opportunities to participate in cross‑departmental projects, giving you exposure to product development, marketing, and data analytics.
• Access to an internal knowledge base and community forums where you can share best practices and learn from peers worldwide.

Work Environment & Culture at brighthush

We foster a culture built on trust, transparency, and empowerment. Key highlights include:

• Fully Remote Flexibility – Work from anywhere in the world, with a flexible schedule that respects your personal life.
• No Time‑Tracking Requirements – Focus on outcomes, not hours logged.
• Inclusive International Community – Collaborate with colleagues from diverse backgrounds and cultures.
• Responsive Leadership – Managers who actively support your development and career aspirations.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.

Compensation & Benefits

While specific compensation details will be outlined in your individual agreement, brighthush offers a competitive package that typically includes:

• Base salary paid in USD, commensurate with experience and role responsibilities.
• Performance‑based bonuses tied to key metrics and team goals.
• Referral rewards for bringing talented peers into the brighthush family.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Professional development budget for courses, certifications, and conferences.
• Flexible paid time off and a supportive approach to work‑life balance.
• Access to a comprehensive employee assistance program (EAP).

How to Apply

Ready to take the next step in your customer support career? Join brighthush and become part of a global team that values innovation, collaboration, and personal growth. Click the link below to submit your application and start your journey with us.

Apply to brighthush Today

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic.