Dynamic Customer Experience Coordinator – Front‑Store Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in over 20 countries and a portfolio of iconic brands, we empower everyday shoppers to find style and savings in every aisle. Our culture is built on innovation, inclusivity, and a relentless focus on customer delight. As a Fortune 100 company, brighthush offers a dynamic, fast‑paced environment where every team member can grow, learn, and make a tangible impact.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences start with exceptional people. As a Customer Experience Coordinator, you will be the heartbeat of our front‑store operations, ensuring that every shopper leaves with a smile and a sense of loyalty. You’ll lead a team of Associates, champion our loyalty programs, and create a welcoming, organized, and safe environment. In return, we offer competitive pay, a comprehensive benefits package, and abundant opportunities for professional development and career advancement.

Key Responsibilities

• Lead Front‑Store Operations: Oversee daily store activities, ensuring Associates deliver prompt, courteous service and promote loyalty programs.
• Customer Engagement: Actively engage with shoppers, personalize interactions, and resolve concerns swiftly to maintain a positive experience.
• Team Development: Train, mentor, and coach Associates on front‑end principles, customer service excellence, and store policies.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to POS coverage needs to keep operations running smoothly.
• Store Presentation: Maintain a clean, organized, and visually appealing store that reflects brighthush’s brand standards.
• Performance & Feedback: Communicate progress, provide constructive feedback, and recognize achievements to foster a high‑performing team.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols; promote a safe environment for staff and customers.
• Program Promotion: Drive adoption of credit and loyalty programs, supporting store shrink reduction goals and overall profitability.
• Collaboration: Partner with store management to identify training needs, set priorities, and align on strategic objectives.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and elevate store performance.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with keen attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proficiency in POS systems and basic data entry.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Flexible availability, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Demonstrated success in coaching and developing high‑performing teams.
• Knowledge of safety regulations and best practices in a retail setting.
• Proficiency in multiple languages is a plus.
• Prior experience with inventory management and shrink reduction initiatives.

Skills & Competencies

• Leadership: Inspires and motivates Associates to deliver outstanding service.
• Customer‑Centric Mindset: Anticipates shopper needs and creates memorable experiences.
• Problem‑Solving: Quickly addresses issues and implements effective solutions.
• Analytical Thinking: Uses data to drive decisions and improve performance.
• Team Collaboration: Works seamlessly with cross‑functional teams and management.
• Adaptability: Thrives in a fast‑paced, ever‑changing retail environment.
• Integrity: Upholds ethical standards and protects customer confidentiality.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our stores. As a Customer Experience Coordinator, you will gain:

• Hands‑on leadership experience that prepares you for store management roles.
• Access to brighthush’s internal training programs, including leadership development, merchandising, and customer engagement.
• Mentorship from senior leaders who are committed to your professional growth.
• Opportunities to participate in cross‑functional projects, such as store redesigns, loyalty program enhancements, and safety initiatives.
• Clear advancement pathways to roles such as Store Manager, Regional Manager, or Corporate Program Manager.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where every voice is heard. Our culture is defined by:

• Diversity & Inclusion: We celebrate differences and create an environment where all employees can thrive.
• Collaboration: Teamwork is at the core of our success; we share ideas, celebrate wins, and learn from challenges together.
• Continuous Learning: We invest in your growth through training, workshops, and on‑the‑job learning.
• Employee Recognition: Outstanding performance is celebrated through awards, shout‑outs, and tangible rewards.
• Work‑Life Balance: Flexible scheduling, paid time off, and supportive policies help you maintain a healthy balance.

Compensation & Benefits

While the starting hourly rate for this role ranges from $17.25 to $17.75, your total compensation package will include:

• Competitive base salary with performance‑based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, childcare, and cell phone plans.
• Access to wellness programs, including EAP, smoking cessation, and mental health resources.
• Auto and home insurance discounts, pet insurance, and legal assistance.
• Scholarship and adoption assistance programs.
• Employee referral bonuses and credit union benefits.

How to Apply

Ready to elevate your career and make a real difference in the lives of shoppers worldwide? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.