Dynamic Customer Experience Coordinator – Full Time, Open Availability – Brighthush Retail Excellence

About Brighthush

Welcome to brighthush, the world’s leading off‑price retailer that delivers high‑quality fashion, home décor, and lifestyle products at unbeatable prices. With a global footprint spanning retail stores, distribution centers, and a robust e‑commerce platform, brighthush is a Fortune 100 company that thrives on innovation, diversity, and a relentless focus on customer delight. Our mission is simple: to make great style and quality accessible to everyone, while fostering a culture of integrity, collaboration, and continuous learning.

As a member of the brighthush family, you’ll join a vibrant team that values every voice, encourages creative problem‑solving, and rewards performance with meaningful career advancement. Whether you’re working in one of our flagship stores, a state‑of‑the‑art distribution hub, or a dynamic home‑office setting, you’ll find abundant opportunities to grow, learn, and make a real impact on the customer experience.

Position Overview

We are seeking a highly motivated Customer Experience Coordinator to lead our front‑of‑store team in delivering exceptional service, driving loyalty program enrollment, and maintaining a pristine, welcoming environment. This full‑time role requires flexibility to work nights, weekends, and holidays, reflecting the dynamic nature of retail operations. If you are passionate about creating memorable shopping moments, thrive in a fast‑paced setting, and enjoy coaching others, we want to hear from you.

Key Responsibilities

• Lead a team of Associates in delivering prompt, courteous, and personalized customer service at all times.
• Model outstanding customer experience by engaging with shoppers, promoting loyalty programs, and maintaining a clean, organized store environment.
• Develop and execute training programs that reinforce front‑end principles, POS proficiency, and brand standards.
• Assign registers, manage POS coverage, and coordinate breaks to ensure seamless store operations.
• Address customer concerns swiftly, turning potential issues into positive outcomes that reinforce brand loyalty.
• Ensure Associates adhere to store plans, prioritize tasks, and maintain high performance standards.
• Communicate clearly with management and staff, providing progress updates, feedback, and recognition.
• Collaborate with management on training needs, performance improvement plans, and succession planning.
• Uphold all labor laws, company policies, and safety procedures, fostering a secure environment for customers and staff.
• Promote credit and loyalty programs, driving enrollment and usage to support revenue goals.
• Support store shrink reduction initiatives, monitoring inventory accuracy and loss prevention.
• Champion safety awareness, ensuring compliance with all safety protocols and emergency procedures.
• Perform additional duties as assigned to support overall store success.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a leadership or supervisory capacity.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced, high‑volume environment.
• Adaptability to changing priorities, unexpected situations, and evolving customer needs.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Proven ability to train, coach, and motivate others toward shared goals.
• Availability to work flexible schedules, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a large, multi‑brand retail environment similar to brighthush.
• Knowledge of POS systems and loyalty program technology.
• Background in loss prevention or inventory management.
• Demonstrated success in driving customer satisfaction metrics and loyalty enrollment.
• Leadership training or certification in retail management.

Core Skills & Competencies

• Customer‑centric mindset with a passion for exceeding expectations.
• Strong analytical skills to interpret sales data, customer feedback, and operational metrics.
• Effective problem‑solving and decision‑making under pressure.
• Excellent interpersonal skills, fostering trust and collaboration across all levels.
• Proficiency in Microsoft Office Suite and retail management software.
• Commitment to continuous improvement and personal development.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in people is the key to our success. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Mentorship from senior leaders who share their expertise and insights.
• Cross‑functional training in merchandising, inventory control, and e‑commerce integration.
• Opportunities to lead special projects, such as seasonal promotions or store redesign initiatives.
• Access to an internal learning portal featuring courses on customer service excellence, sales techniques, and retail technology.

Our career ladder is designed to recognize performance and reward ambition. Successful coordinators often progress to Assistant Store Manager, Store Manager, or regional leadership positions within brighthush.

Work Environment & Company Culture

Brighthush is built on a foundation of respect, collaboration, and innovation. Our culture is defined by:

• Inclusive teamwork that values diverse perspectives and encourages open dialogue.
• Transparent communication from leadership to frontline staff.
• Recognition programs that celebrate achievements, both big and small.
• Commitment to employee well‑being through health and wellness initiatives.
• Opportunities for community engagement and volunteerism.

We foster a supportive environment where every employee feels empowered to contribute ideas, take ownership, and grow professionally.

Compensation & Benefits

We offer a competitive starting salary range of $15.00 to $15.50 per hour, with potential for overtime and performance bonuses. In addition to base pay, brighthush provides a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Flexible spending accounts (FSA) and Health Savings Accounts (HSA).
• Paid parental leave, holidays, vacation, and sick days.
• Life and disability insurance options.
• Employee assistance program (EAP) and wellness resources.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Credit union membership and referral bonuses.
• Scholarship and adoption assistance programs.

Benefits eligibility may vary based on tenure, position, and location. For detailed information, please contact your brighthush representative.

Why Join Brighthush?

Brighthush is more than a retailer; it’s a community of passionate individuals dedicated to delivering value and joy to customers worldwide. By joining our team, you’ll:

• Be part of a global brand that is recognized for quality and affordability.
• Work in a dynamic, fast‑paced environment that rewards initiative and creativity.
• Receive ongoing training and development that accelerates your career trajectory.
• Enjoy a culture that celebrates diversity, fosters collaboration, and values work‑life balance.
• Benefit from a comprehensive rewards package that supports your health, financial well‑being, and personal growth.

We are committed to creating an inclusive workplace where every employee can thrive. Brighthush welcomes applicants from all backgrounds and encourages individuals with diverse experiences to apply.

How to Apply

If you are ready to elevate your career and make a tangible impact on the customer experience, we invite you to apply today. Click the link below to submit your application and join the brighthush family.

We look forward to discovering how your skills, passion, and vision can help us continue to set the standard for off‑price retail excellence.