Experienced Remote Customer Service Representative – Telehealth & Dental Claims Support – Work From Home at brighthush

About brighthush

At brighthush, we are redefining the future of health and wellness by combining cutting‑edge technology with compassionate care. Our mission is to empower patients and providers alike with seamless, transparent, and personalized support. Whether you’re a seasoned professional or just starting your career, brighthush offers a vibrant, inclusive environment where your voice is heard, your growth is accelerated, and your impact is felt across the entire healthcare ecosystem.

Why Join brighthush?

Working with brighthush means becoming part of a forward‑thinking organization that values innovation, collaboration, and continuous learning. We believe that great customer service is the cornerstone of a healthy, thriving community. That’s why we invest in our people through comprehensive training, mentorship, and a culture that celebrates diversity, creativity, and resilience.

Role Overview

As a Remote Customer Service Representative, you will be the frontline advocate for our patients and dental professionals. You’ll handle inquiries across multiple channels—phone, email, web portal, and chat—providing accurate, timely, and empathetic assistance. Your role will involve interpreting insurance coverage, resolving claims, guiding users through self‑service tools, and collaborating with internal teams to ensure a flawless customer experience.

Key Responsibilities

• Claims & Coverage Support: Analyze patient activity, enrollment data, and third‑party liability to resolve benefit inquiries and claim payment questions.
• Insurance Expertise: Maintain a deep understanding of Medicare, Medicaid, private insurance, and dental coverage to accurately interpret and communicate policy details.
• Documentation Excellence: Record all customer interactions in our CRM with precision, ensuring compliance with regulatory and company standards.
• Education & Empowerment: Teach patients and dental professionals how to use self‑service tools, understand eligibility, and navigate authorizations.
• Network Navigation: Assist members in locating in‑network dentists or assigning primary care dentists, ensuring they receive timely and cost‑effective care.
• Escalation Management: Direct complex inquiries to the appropriate departments, taking ownership of resolution and setting clear follow‑up expectations.
• Process Improvement: Identify bottlenecks, suggest enhancements, and collaborate with cross‑functional teams to streamline service delivery.
• Performance Metrics: Meet or exceed individual, departmental, and client‑specific goals, contributing to the overall success of brighthush.
• Policy Adherence: Understand and follow all client administrative and contractual policies, ensuring compliance and quality assurance.
• Additional Duties: Perform any other tasks as assigned to support the team and enhance customer satisfaction.

Essential Qualifications

• High‑school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience in a remote or call‑center environment.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office Suite, Google Workspace, and CRM systems.
• Reliable, distraction‑free workspace with a dedicated desk and quiet environment.
• Hard‑wired Ethernet internet connection (≥50 Mbps download / ≥10 Mbps upload).
• Active wireless phone service and a webcam for video interactions.
• Must remain on camera during scheduled work hours.
• Eligibility to work in the United States and residency in one of the following states: Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, or Wyoming.

Preferred Qualifications

• Experience in healthcare, dental, or related industries.
• Knowledge of medical/dental terminology and coding.
• Familiarity with Medicare/Medicaid policies and claims processing.
• Background in claims, billing, or coding roles.
• Experience using self‑service portals and patient engagement tools.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to solve problems.
• Analytical Thinking: Ability to interpret complex data and translate it into clear, actionable information.
• Attention to Detail: Precision in documentation and adherence to compliance standards.
• Time Management: Efficiently juggle multiple inquiries while maintaining high quality.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing policies and technologies.
• Team Collaboration: Work effectively with cross‑functional teams, including claims, billing, and IT.
• Technology Savvy: Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service Representative, you’ll have access to:

• Structured onboarding and paid training programs that cover industry fundamentals, product knowledge, and soft‑skill development.
• Mentorship from experienced leaders who provide guidance, feedback, and career coaching.
• Internal mobility pathways to roles such as Claims Analyst, Customer Success Manager, or Product Support Specialist.
• Continuous learning resources, including webinars, e‑learning modules, and certifications in healthcare administration.
• Annual performance reviews that align your goals with the company’s strategic objectives.

Work Environment & Culture

brighthush fosters a culture of transparency, respect, and empowerment. Our remote team enjoys:

• Flexible scheduling that accommodates personal commitments while ensuring coverage across time zones.
• Regular virtual team‑building events, wellness challenges, and community service initiatives.
• A supportive leadership team that actively listens, provides constructive feedback, and celebrates achievements.
• Inclusive policies that champion diversity, equity, and belonging.
• Access to cutting‑edge collaboration tools that make remote work feel connected and collaborative.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) retirement savings plan with company match.
• Paid time off (vacation, sick leave, and personal days) that grows with tenure.
• Paid T‑Mobile cell service stipend to support your remote work setup.
• Employee referral program with generous rewards for successful hires.
• PerkSpot discounts on retail, hotels, restaurants, car rentals, and more.
• Continuous professional development stipend and tuition reimbursement for relevant courses.

How to Apply

Ready to take the next step in your career and join a team that values your expertise, supports your growth, and celebrates your contributions? Click the link below to submit your application and start your journey with brighthush.

Apply to this job

Join brighthush Today!

We’re excited to meet passionate, driven individuals who are eager to make a difference in the lives of patients and providers. If you thrive in a dynamic, remote environment, possess a strong customer‑service ethic, and are ready to grow with a forward‑thinking organization, we encourage you to apply. Your future at brighthush starts here—where every call, chat, and email is an opportunity to create lasting impact.