Dynamic Customer Experience Coordinator & Loyalty Program Specialist – Retail Operations Leader, Innovator, and Team Builder at brighthush

About brighthush

brighthush is more than a retailer; we are a vibrant community that thrives on creativity, inclusivity, and a relentless pursuit of excellence. As the world’s leading off‑price destination, we offer shoppers unbeatable value across a wide range of brands while empowering our associates to grow, innovate, and make a real impact. Whether you step into one of our bustling stores, navigate our state‑of‑the‑art distribution centers, or collaborate with our global headquarters, you’ll find a culture that celebrates diversity, encourages collaboration, and prioritizes your professional development.

Why brighthush?

• Global Reach – Operate within a Fortune 100 company that spans continents and cultures.
• Career Momentum – Fast‑track your career with clear pathways from associate to leadership.
• Learning & Development – Access to comprehensive training programs, mentorship, and continuous learning opportunities.
• Inclusive Culture – A workplace that values every voice and fosters belonging.
• Competitive Rewards – Earn a rewarding salary, benefits, and a host of employee perks.
• Innovation Hub – Be part of a team that constantly experiments with new retail technologies and customer engagement strategies.
• Community Impact – Participate in local volunteer initiatives and sustainability projects that make a difference.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑of‑store operations. You’ll lead a team of enthusiastic associates, ensuring that every customer receives prompt, courteous service and is encouraged to engage with our loyalty programs. Your leadership will set the tone for a welcoming, organized, and safe retail environment that drives both customer satisfaction and business results.

Key Responsibilities

• Team Leadership & Coaching – Mentor and train associates on front‑end principles, customer personalization, and loyalty program promotion. Conduct daily huddles, provide real‑time feedback, and celebrate wins.
• Customer Engagement – Lead by example, interacting with shoppers, addressing concerns swiftly, and turning every visit into a memorable experience. Use data insights to anticipate needs and upsell effectively.
• Operational Excellence – Assign registers, manage POS coverage, coordinate breaks, and ensure all tasks align with the store plan. Monitor inventory accuracy and visual merchandising standards.
• Performance Management – Provide constructive feedback, recognize achievements, and collaborate with management to elevate associate effectiveness. Conduct performance reviews and set development goals.
• Compliance & Safety – Uphold labor laws, store policies, and safety protocols; maintain a clean, organized, and secure environment. Conduct regular safety drills and ensure compliance with health regulations.
• Program Promotion – Champion credit and loyalty programs, driving enrollment and usage. Educate customers on benefits, rewards, and exclusive offers.
• Loss Prevention & Shrink Reduction – Support initiatives that minimize shrinkage and protect store assets. Work closely with loss prevention teams to identify trends and implement controls.
• Communication & Collaboration – Maintain clear, accurate communication with management and associates, setting priorities and providing progress updates. Facilitate cross‑departmental collaboration to achieve store goals.
• Continuous Improvement – Identify opportunities to enhance customer experience, operational efficiency, and team performance. Lead process improvement projects and share best practices.
• Additional Duties – Perform any other responsibilities as assigned to support store success, including special events, seasonal promotions, and community outreach.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proficiency in training and developing others.
• Availability for a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and cash handling procedures.
• Background in loss prevention or shrink reduction initiatives.
• Prior exposure to a large, multi‑brand retail environment.
• Leadership training or certification.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships.
• Leadership Presence – Ability to inspire, motivate, and guide a diverse team.
• Analytical Thinking – Use data and feedback to drive decisions and improvements.
• Problem‑Solving – Resolve customer issues and operational challenges efficiently.
• Integrity & Confidentiality – Uphold honesty, trust, and discretion in all interactions.
• Adaptability – Thrive in a dynamic retail environment with shifting demands.
• Collaboration – Work seamlessly across departments to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your career path is as vibrant as our product assortment. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for store management roles.
• Access to brighthush’s Leadership Development Program, featuring mentorship, workshops, and cross‑functional projects.
• Opportunities to specialize in areas such as merchandising, loss prevention, or customer loyalty.
• Regular performance reviews that align your growth with company objectives.
• Support for pursuing industry certifications and continuing education.
• Exposure to emerging retail technologies and data analytics tools.

Work Environment & Culture at brighthush

Our stores are more than retail spaces; they’re hubs of creativity, collaboration, and community. You’ll experience:

• A diverse and inclusive workforce that values every perspective.
• A culture that celebrates achievements and encourages innovation.
• Open communication channels, from daily huddles to town‑hall meetings.
• Employee resource groups that support personal and professional growth.
• Regular team events, volunteer opportunities, and wellness initiatives.
• Access to cutting‑edge retail technology that enhances both customer and employee experience.

Compensation & Benefits

While the starting hourly rate for this role ranges from $16.15 to $16.65, your total rewards package extends far beyond base pay:

• Competitive Salary – Reflective of your experience and performance.
• Employee Discounts – Enjoy exclusive savings on brighthush merchandise.
• Health & Wellness – Comprehensive medical, dental, and vision plans, along with wellness programs.
• Retirement Plans – 401(k) with company match and investment options.
• Paid Time Off – Generous vacation, sick leave, and paid holidays.
• Family & Life Support – Paid parental leave, adoption assistance, and childcare discounts.
• Financial & Personal Support – Employee Assistance Program, credit union access, and life insurance.
• Professional Development – Tuition reimbursement, training grants, and conference sponsorships.
• And many more perks tailored to your needs.

How to Apply

Ready to elevate your career and make a tangible impact? Click the link below to submit your application and join the brighthush family:

Apply to this job

Closing Statement

At brighthush, we believe that every customer interaction is an opportunity to create lasting memories and build loyalty. As a Customer Experience Coordinator, you’ll be at the forefront of this mission, guiding a team that delivers exceptional service and drives business success. If you’re passionate about retail, thrive in a fast‑paced environment, and are ready to lead with integrity and enthusiasm, we want to hear from you. Join us, and let’s shape the future of retail together.