Dynamic Customer Experience Coordinator – Retail Excellence & Front‑End Leadership at brighthush

About brighthush

brighthush is a global retail powerhouse that redefines the off‑price shopping experience. With a portfolio of iconic brands that span apparel, home décor, and lifestyle products, we bring style, quality, and value to millions of customers worldwide. Our mission is simple: deliver an unforgettable customer experience while empowering our people to grow, innovate, and thrive. At brighthush, diversity is not just a buzzword—it’s the foundation of our culture. We celebrate different perspectives, encourage collaboration, and invest heavily in the professional development of every team member.

Why Join brighthush?

When you become part of the brighthush family, you gain access to a world of opportunities:

• Global exposure across our flagship stores, distribution centers, and corporate hubs.
• Structured career pathways that reward performance, initiative, and leadership.
• Comprehensive learning and development programs, including on‑the‑job training, mentorship, and digital learning modules.
• A culture that champions honesty, integrity, and a customer‑first mindset.
• Competitive compensation, robust benefits, and a generous employee discount program.

Role Overview

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You’ll lead a team of Associates, ensuring that every customer interaction is seamless, personalized, and memorable. Your leadership will set the tone for service excellence, drive sales of loyalty programs, and uphold the highest standards of store cleanliness and safety.

Key Responsibilities

• Team Leadership & Coaching: Mentor and train front‑end Associates on customer engagement, POS proficiency, and brand values. Provide real‑time feedback and recognize outstanding performance.
• Customer Interaction: Actively engage with shoppers, addressing inquiries, resolving concerns, and promoting loyalty programs. Serve as a role model for courteous, efficient service.
• Store Operations: Assign registers, manage break schedules, and ensure adequate POS coverage. Coordinate with store management to maintain optimal staffing levels.
• Quality & Compliance: Enforce store policies, safety protocols, and labor regulations. Conduct regular audits to maintain a clean, organized, and secure environment.
• Performance Management: Track key metrics such as sales per associate, customer satisfaction scores, and shrinkage rates. Use data to drive continuous improvement.
• Collaboration: Partner with store managers to identify training needs, set priorities, and align on strategic initiatives.
• Problem Solving: Respond swiftly to customer complaints, operational hiccups, and unexpected situations, turning challenges into opportunities for service excellence.
• Program Promotion: Champion credit and loyalty programs, ensuring Associates are equipped to upsell and cross‑sell effectively.
• Safety & Security: Promote a culture of safety awareness, conduct regular safety briefings, and maintain a secure store environment.
• Additional Duties: Undertake any other responsibilities assigned by management to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication skills—both verbal and written—accompanied by strong organizational abilities.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset with a collaborative approach to problem solving.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of POS systems and basic data analytics to track performance metrics.
• Background in training and development, with a track record of improving associate performance.
• Demonstrated ability to lead change initiatives and drive continuous improvement.

Skills & Competencies

• Leadership: Inspire and motivate teams to exceed service standards.
• Customer‑Centric Mindset: Anticipate customer needs and deliver personalized solutions.
• Analytical Thinking: Use data to identify trends, diagnose issues, and recommend actions.
• Communication: Convey expectations clearly, listen actively, and provide constructive feedback.
• Problem‑Solving: Resolve conflicts and operational challenges efficiently.
• Time Management: Prioritize tasks and manage resources effectively.
• Adaptability: Thrive in a dynamic retail environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve with you. As a Customer Experience Coordinator, you’ll have access to:

• Leadership development programs that prepare you for store management and corporate roles.
• Cross‑functional training in merchandising, inventory management, and digital commerce.
• Mentorship from senior leaders who share their expertise and guide your professional journey.
• Opportunities to lead special projects, such as store redesigns or loyalty program rollouts.
• Continuous learning through e‑learning modules, workshops, and on‑the‑job coaching.

Work Environment & Culture

Our stores are vibrant, fast‑moving hubs where creativity meets customer service. You’ll work alongside passionate Associates who share a commitment to excellence. The brighthush culture is built on:

• Inclusivity: Every voice is heard and valued.
• Collaboration: Teams work together to solve problems and celebrate wins.
• Innovation: We encourage fresh ideas that improve the customer experience.
• Recognition: Outstanding performance is celebrated through awards, bonuses, and public acknowledgment.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness programs support your personal and professional life.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Life insurance, short‑ and long‑term disability coverage.
• Employee assistance program (EAP) and wellness resources.
• Auto and home insurance discounts, credit union access, and pet insurance.
• Scholarship and adoption assistance programs.
• Professional development stipends and training opportunities.

How to Apply

Ready to elevate your career and make a tangible impact on customer satisfaction? Submit your application through our careers portal and join a team that values innovation, integrity, and service excellence.

Join brighthush Today!

At brighthush, we’re not just a retailer—we’re a community of passionate individuals dedicated to delivering exceptional experiences. If you’re a proactive leader who thrives in a dynamic environment and is eager to shape the future of retail, we want to hear from you. Apply now and become part of a brand that’s redefining the shopping journey for millions worldwide.