Dynamic Customer Experience Coordinator – Retail Excellence & Loyalty Program Leadership

About brighthush

At brighthush, we’re redefining the off‑price retail landscape by blending unbeatable value with an unforgettable shopping experience. As a Fortune 100 leader, brighthush operates a global network of flagship stores, distribution centers, and e‑commerce platforms that serve millions of customers every year. Our culture is built on curiosity, collaboration, and a relentless focus on growth—both for our customers and our people.

Why brighthush?

When you join brighthush, you become part of a vibrant community that celebrates diversity, champions innovation, and rewards hard work. We invest in our people through continuous learning, mentorship, and clear career pathways. Whether you’re starting your retail journey or looking to elevate your leadership skills, brighthush offers the resources, support, and opportunities to thrive.

Position Overview

The Customer Experience Coordinator is the frontline champion of brighthush’s customer promise. You’ll lead a team of Associates in delivering prompt, courteous service, while actively promoting our loyalty programs and ensuring every shopper leaves with a smile. This role blends people management, operational excellence, and customer engagement to create a seamless, memorable experience from the moment a customer steps through the door.

Key Responsibilities

• Team Leadership & Development: Oversee a high‑performing front‑end team, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Engagement: Model outstanding service by greeting shoppers, answering questions, and proactively offering assistance.
• Training & Mentoring: Design and deliver training sessions on front‑end principles, product knowledge, and loyalty program benefits.
• Operational Excellence: Maintain a clean, organized store environment, enforce merchandising standards, and support shrink‑reduction initiatives.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into positive outcomes.
• Communication: Provide clear, timely updates to management and Associates on priorities, performance metrics, and recognition.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols.
• Program Promotion: Drive enrollment in credit and loyalty programs, boosting customer retention and repeat visits.
• Continuous Improvement: Collaborate with store leadership to refine processes, enhance customer touchpoints, and elevate overall store performance.
• Additional Duties: Undertake any other responsibilities that support the store’s success and the brighthush brand.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proven track record of training and developing team members.
• Flexibility to work evenings, weekends, and holidays as required.
• High school diploma or equivalent; associate’s degree preferred.

Preferred Qualifications

• Experience with POS systems and loyalty program management.
• Knowledge of labor regulations and compliance best practices.
• Demonstrated ability to analyze performance data and implement actionable improvements.
• Leadership training or certification in retail operations.

Core Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable interactions.
• Strong leadership presence and the ability to inspire a team.
• Strategic thinking combined with hands‑on execution.
• Data‑driven decision making and a focus on key performance indicators.
• Resilience under pressure and a proactive problem‑solving attitude.
• Commitment to brighthush’s values of honesty, integrity, and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for store management roles.
• Access to brighthush’s Learning & Development portal, featuring courses in retail strategy, customer analytics, and people management.
• Mentorship from senior leaders who have successfully navigated the retail ladder.
• Opportunities to participate in cross‑functional projects, such as store layout redesign or loyalty program enhancements.
• Clear performance metrics that align with promotion criteria, ensuring transparency and fairness.

Work Environment & Culture

brighthush fosters a collaborative, inclusive workplace where every voice is heard. Our culture is defined by:

• Open communication channels—your ideas can shape store strategy.
• Recognition programs that celebrate both individual and team achievements.
• Regular team huddles that promote alignment and camaraderie.
• Commitment to work‑life balance, with flexible scheduling and paid time off.
• A focus on employee well‑being, supported by wellness resources and a supportive HR team.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.50 to $15.00, your total compensation package includes:

• Competitive base pay with performance‑based incentives.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision coverage (subject to eligibility).
• 401(k) retirement plan with company match for eligible employees.
• Paid parental leave, holidays, and vacation time.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a company credit union and financial planning services.

Location

Brighthush Store – 0839 Taylorsville, UT, USA

How to Apply

Ready to elevate your career and make a tangible impact on customer satisfaction? Click the link below to submit your application and join the brighthush family.

Apply to this Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be at the heart of our mission to deliver exceptional value and service. Your leadership will shape the day‑to‑day experience of thousands of shoppers, while your growth will be supported by a culture that values learning, innovation, and collaboration. If you’re passionate about retail, thrive in a dynamic environment, and want to build a rewarding career, we want to hear from you.