Seasoned Loss Prevention & Customer Service Associate II – Retail Security & Customer Experience Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant portfolio that spans fashion, home décor, and lifestyle products, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous growth. Whether you’re stepping into one of our flagship stores, working behind the scenes in our distribution centers, or supporting our digital platforms, you’ll find a workplace that rewards curiosity, resilience, and a passion for excellence.

Why Join brighthush?

At brighthush, we believe that every team member plays a pivotal role in shaping the customer experience and safeguarding our brand. As a Loss Prevention & Customer Service Associate II, you’ll be at the frontline of protecting our inventory, ensuring a safe shopping environment, and delivering exceptional service. This role offers:

• Hands‑on experience in retail security and customer engagement.
• Opportunities to develop leadership skills through mentorship and cross‑functional collaboration.
• A clear career ladder that rewards performance, initiative, and a commitment to brighthush’s core values.
• A supportive, inclusive culture that celebrates individuality and promotes work‑life balance.

Key Responsibilities

As a Loss Prevention & Customer Service Associate II, you will support the District Loss Prevention Manager and store leadership by executing a range of critical duties that protect our assets and enhance the shopper experience.

• Visual Deterrence & Surveillance: Maintain a visible presence at the front of the store or in designated departments, using body‑worn cameras to deter theft and dishonesty.
• Customer Engagement: Greet shoppers with courtesy, provide assistance, and refer inquiries to store management or customer service via company‑issued radios.
• Incident Response: Observe and report suspicious behavior or critical incidents promptly to Loss Prevention or store management, ensuring swift resolution.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide, and participate in emergency drills and safety sweeps.
• Documentation & Reporting: Accurately record incidents in AIIM Case Management, maintaining detailed logs that support investigations and loss prevention strategies.
• Collaboration & Communication: Work closely with store teams to reinforce brand standards, share insights, and promote a culture of safety and customer focus.
• Compliance & Professionalism: Adhere to all company policies, procedures, and uniform standards, including the use of approved body‑worn cameras and safety gear.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to the evolution of loss prevention tactics.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience, with a strong understanding of loss prevention principles.
• Excellent verbal and written communication skills, capable of engaging diverse customer groups.
• Sound judgment and decision‑making ability, especially in high‑pressure or ambiguous situations.
• Self‑motivated, able to work independently while maintaining strong teamwork.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine safety sweeps.
• Proficiency in using company radios, body‑worn cameras, and basic computer applications.

Preferred Qualifications

• Experience with AIIM Case Management or similar incident reporting systems.
• Prior exposure to emergency response protocols and safety sweep procedures.
• Knowledge of retail merchandising and visual merchandising standards.
• Previous leadership or supervisory experience within a retail environment.
• Certification in loss prevention, retail security, or related fields.

Key Skills & Competencies

• Customer‑Centric Mindset: Ability to balance security responsibilities with a positive shopping experience.
• Analytical Thinking: Identify patterns, assess risks, and recommend preventive measures.
• Adaptability: Thrive in a fast‑paced retail setting with shifting priorities.
• Integrity & Ethics: Uphold brighthush’s values of honesty, respect, and accountability.
• Team Collaboration: Work effectively with store associates, management, and loss prevention teams.
• Technology Proficiency: Comfortable with radio communication, body‑worn cameras, and incident reporting software.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Loss Prevention & Customer Service Associate II, you’ll have access to:

• Structured training programs covering loss prevention tactics, customer service excellence, and safety protocols.
• Mentorship from seasoned loss prevention managers and store leaders.
• Cross‑functional projects that broaden your skill set across merchandising, operations, and technology.
• Clear advancement pathways to roles such as Loss Prevention Supervisor, Store Manager, or Regional Manager.
• Regular performance reviews and goal‑setting sessions to align your career trajectory with brighthush’s strategic objectives.

Work Environment & Company Culture

brighthush fosters an inclusive, energetic, and collaborative atmosphere. Our values—customer focus, integrity, teamwork, and innovation—guide every interaction. You’ll experience:

• Open communication channels, including an open‑door policy with senior leadership.
• Team‑building activities, community service initiatives, and employee recognition programs.
• A flexible schedule that accommodates personal commitments while meeting store operational needs.
• Access to a vibrant employee resource network that supports professional growth and personal well‑being.

Compensation, Perks, & Benefits

While specific compensation is tailored to experience and skill level, brighthush offers a competitive hourly rate ranging from $13.50 to $18.60, with potential for overtime and performance bonuses.

Our benefits package is designed to support you and your family:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for mental health support.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) plan with company contributions and matching for qualifying employees.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
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