Dynamic Customer Experience Coordinator – Retail Excellence & Front‑Line Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating memorable shopping experiences that blend style, affordability, and exceptional service. Our culture thrives on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a lasting impact.

Why Join brighthush?

At brighthush, you’ll be part of a Fortune 100 organization that values creativity, integrity, and customer obsession. We offer a dynamic work environment where your ideas are heard, your growth is supported, and your contributions directly shape the customer journey. From our bustling distribution centers to our vibrant retail stores, every day presents new opportunities to learn, lead, and excel.

Key Responsibilities

• Lead Front‑Line Excellence: Oversee a team of Associates at the front of the store, ensuring prompt, courteous service and the promotion of loyalty programs.
• Model Outstanding Service: Engage with customers personally, demonstrating the brand’s commitment to quality and care.
• Create a Positive Atmosphere: Maintain a clean, organized, and welcoming store environment that reflects brighthush’s standards.
• Mentor & Train: Develop Associates through coaching on front‑end principles, customer personalization, and loyalty program promotion.
• Operational Management: Assign registers, coordinate POS coverage, and schedule breaks to ensure seamless service.
• Resolve Customer Issues: Address concerns promptly, turning challenges into opportunities for customer delight.
• Enforce Store Plans: Ensure Associates execute tasks in alignment with the store plan, prioritizing effectively during high‑traffic periods.
• Communicate Effectively: Provide clear updates to management and Associates, fostering transparency and teamwork.
• Recognize & Provide Feedback: Celebrate successes and offer constructive guidance to drive continuous improvement.
• Collaborate on Training: Work with management to identify training needs and develop programs that enhance Associate performance.
• Adhere to Policies: Ensure compliance with labor laws, company policies, and safety procedures.
• Promote Loyalty & Credit Programs: Drive enrollment and usage of brighthush loyalty and credit initiatives.
• Support Shrink Reduction: Participate in initiatives that minimize loss and protect inventory.
• Champion Safety: Maintain a safe environment for customers and Associates alike.
• Additional Duties: Undertake other responsibilities as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Ability to multitask and adapt quickly to changing priorities.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Proficiency in managing a flexible schedule, including nights and weekends.
• Team player who collaborates effectively with peers and supervisors.
• Demonstrated ability to train and develop others.

Preferred Qualifications

• Experience with POS systems and register management.
• Background in customer loyalty program promotion.
• Knowledge of safety and compliance standards in a retail setting.
• Previous exposure to shrink reduction initiatives.
• Strong analytical skills to assess performance metrics and drive improvements.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership: Ability to inspire, coach, and motivate a diverse team.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Communication: Clear, concise, and persuasive verbal and written skills.
• Adaptability: Thrives in fast‑paced, dynamic environments.
• Data‑Driven Decision Making: Uses metrics to guide actions and measure success.
• Integrity: Upholds honesty, confidentiality, and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training across merchandising, inventory, and marketing teams.
• Mentorship from senior leaders who share their expertise and insights.
• Opportunities to lead special projects, such as store redesigns or customer loyalty initiatives.
• Continuous learning through workshops, e‑learning modules, and industry conferences.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive culture where every voice matters. Our values—innovation, teamwork, and customer focus—guide everything we do. You’ll experience:

• A collaborative atmosphere that encourages idea sharing and cross‑team partnerships.
• Regular team events, recognition programs, and community outreach initiatives.
• A commitment to diversity and inclusion, ensuring a welcoming environment for all.
• Flexible work arrangements and a supportive leadership team that values work‑life balance.

Compensation & Benefits

While the starting pay for this role ranges from $14.50 to $15.00 per hour, actual compensation is influenced by your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• 401(k) retirement plan with company match for eligible employees.
• Health, dental, and vision insurance options.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Employee assistance programs (EAP) and wellness resources.
• Discounts on merchandise, childcare, pet care, and legal services.
• Scholarship programs and adoption assistance.
• Referral bonuses for bringing talented peers into the brighthush family.

How to Apply

Ready to elevate your career and make a tangible difference in the retail experience? Click the link below to submit your application and join the brighthush team:

Apply to this Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Closing Statement

As a Customer Experience Coordinator at brighthush, you’ll be at the heart of our mission to deliver unparalleled service and value to our customers. Your leadership will shape the daily experience of shoppers, inspire your team, and drive the success of our stores. If you’re passionate about retail, thrive in a fast‑paced environment, and are ready to grow with a global leader, we encourage you to apply today. Join brighthush and help us redefine the future of off‑price retail.