Dynamic Customer Experience Coordinator – Retail Excellence & Guest Relations Specialist at brighthush

About brighthush

brighthush is a forward‑thinking retail powerhouse that blends timeless style with cutting‑edge customer service. With a footprint that spans across the United States, we are committed to delivering an unforgettable shopping experience that goes beyond the transaction. Our stores are more than just retail spaces; they are vibrant communities where guests feel welcomed, valued, and inspired to discover the best of fashion, home décor, and lifestyle products.

At brighthush, we believe that exceptional customer experience is the cornerstone of our success. It starts with a culture of integrity, respect, and continuous improvement—values that are woven into every interaction, from the moment a guest steps through the door to the moment they leave with a smile. We are looking for a Customer Experience Coordinator who shares this passion and can help us elevate our guest journey to new heights.

Why Join brighthush?

• Impactful Role: Shape the way guests perceive and interact with our brand.
• Growth Opportunities: Clear career pathways from coordinator to store manager and beyond.
• Inclusive Culture: A diverse, collaborative environment that celebrates individuality.
• Competitive Compensation: Base salary, performance bonuses, and a comprehensive benefits package.
• Learning & Development: Access to internal training, mentorship programs, and industry conferences.

Key Responsibilities

As a Customer Experience Coordinator at brighthush, you will be the linchpin that connects our brand promise to everyday guest interactions. Your role will involve:

• Modeling and reinforcing established customer experience protocols for both internal staff and external customers.
• Ensuring every guest receives a consistent, high‑quality service experience that reflects brighthush’s values of honesty, integrity, and respect.
• Accurately processing purchases, returns, and exchanges while maintaining precise cash handling and change‑giving procedures.
• Actively listening to guest feedback, identifying pain points, and collaborating with store leadership to implement corrective actions.
• Leading by example in maintaining a clean, organized, and visually appealing sales floor.
• Coaching and mentoring junior team members on customer service best practices and product knowledge.
• Monitoring key performance indicators (KPIs) such as guest satisfaction scores, average transaction time, and return rates, and reporting findings to the Department Manager.
• Participating in regular training sessions and staying current on product launches, promotions, and brand initiatives.
• Assisting with inventory management, including receiving, stocking, and rotating merchandise to ensure optimal shelf presentation.
• Collaborating with the visual merchandising team to create engaging displays that enhance the guest experience.
• Ensuring compliance with all company policies, safety regulations, and legal requirements.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 2 years of retail experience, preferably in a fast‑paced environment.
• Proven track record of delivering outstanding customer service.
• Strong communication skills—both verbal and written—across diverse audiences.
• Proficiency with point‑of‑sale (POS) systems and basic cash handling procedures.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong problem‑solving skills and the ability to remain calm under pressure.
• Team‑player mindset with a proactive attitude toward continuous improvement.

Preferred Qualifications

• Experience in a managerial or supervisory role within retail.
• Knowledge of inventory management software and visual merchandising techniques.
• Multilingual abilities to serve a diverse customer base.
• Experience with data analysis tools (e.g., Excel, Power BI) to track and report performance metrics.
• Certifications in customer service or retail management.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable guest experiences.
• Attention to Detail: Precision in cash handling, product presentation, and data entry.
• Leadership: Ability to inspire and guide a diverse team toward shared goals.
• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Analytical Thinking: Uses data to identify trends and drive actionable improvements.
• Communication: Articulate and empathetic, capable of handling challenging situations with grace.
• Technology Savvy: Comfortable with POS systems, inventory software, and basic office tools.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to:

• Structured mentorship programs pairing you with senior leaders.
• Internal training modules covering advanced customer service, leadership, and product knowledge.
• Cross‑functional projects that broaden your skill set and expose you to different areas of the business.
• Annual performance reviews that outline clear pathways to promotion—whether to a Store Manager, District Manager, or corporate role.
• Opportunities to attend industry conferences, workshops, and webinars to stay ahead of retail trends.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and respect. Our stores are designed to be welcoming spaces where both guests and employees feel at ease. We celebrate diversity, encourage open dialogue, and reward creativity. As a Customer Experience Coordinator, you will be part of a team that values:

• Open communication and constructive feedback.
• Continuous learning and personal development.
• Community engagement and social responsibility.
• Recognition of achievements—both big and small.

Compensation, Perks, and Benefits

While specific figures may vary by location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to store and individual metrics.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee discount on all brighthush merchandise.
• Wellness programs, including gym memberships and mental health resources.
• Flexible scheduling options to support work‑life balance.

How to Apply

Ready to elevate the guest experience at brighthush? Click the link below to submit your application and join a team that values excellence, innovation, and community impact.

Apply to brighthush Today

Join Us and Make a Difference

At brighthush, every interaction matters. As a Customer Experience Coordinator, you will be at the heart of our mission to create memorable moments for our guests. If you are passionate about retail, driven by service excellence, and eager to grow within a supportive, forward‑thinking organization, we want to hear from you. Apply now and help us shape the future of retail—one guest at a time.