Experienced Part‑Time Retail Customer Experience Coordinator – Front‑Store Leadership & Loyalty Program Specialist at brighthush
About brighthush
brighthush is a global leader in the off‑price retail sector, renowned for delivering exceptional value and style to millions of customers worldwide. With a portfolio that spans flagship stores, distribution centers, and a robust e‑commerce platform, brighthush is committed to innovation, sustainability, and inclusive growth. Our mission is simple: to make high‑quality fashion and home goods accessible to everyone, while fostering a culture of integrity, collaboration, and continuous learning.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic team that thrives on creativity, customer focus, and a shared passion for retail excellence. We celebrate diversity, empower our associates to take ownership, and invest heavily in professional development. Whether you’re a seasoned retail veteran or just starting your career, brighthush offers a supportive environment where your ideas are heard, your growth is accelerated, and your contributions make a real impact.
Position Overview
We are seeking a dedicated Part‑Time Retail Customer Experience Coordinator to lead our front‑store team in delivering world‑class service, driving loyalty program enrollment, and ensuring a seamless shopping experience for every customer. This role blends hands‑on leadership with strategic execution, requiring a proactive, customer‑centric mindset and a passion for coaching others.
Key Responsibilities
- Front‑Store Leadership: Oversee daily operations of the front‑end team, ensuring all associates are engaged, motivated, and equipped to provide exceptional service.
- Customer Experience Champion: Model outstanding customer service, greet shoppers with warmth, and proactively address any concerns to guarantee a positive experience.
- Loyalty Program Promotion: Drive enrollment in brighthush’s loyalty and credit programs, educating customers on benefits and encouraging repeat visits.
- Training & Mentorship: Develop and deliver training modules on front‑end best practices, product knowledge, and customer engagement techniques.
- POS & Register Management: Assign registers, monitor POS coverage, and coordinate breaks to maintain optimal staffing levels.
- Store Presentation: Ensure the sales floor remains clean, organized, and visually appealing, aligning with brand standards and merchandising plans.
- Issue Resolution: Handle customer complaints swiftly, turning challenges into opportunities for service recovery.
- Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, fostering a secure environment for staff and shoppers alike.
- Performance Reporting: Provide accurate, timely updates to management on store metrics, associate performance, and customer feedback.
- Team Collaboration: Partner with store managers to identify training needs, set performance goals, and celebrate achievements.
- Additional Duties: Perform any other tasks as assigned to support store operations and business objectives.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and visual presentation.
- Excellent communication skills, both verbal and written, with a keen eye for detail.
- Ability to multitask in a fast‑paced environment and adapt to changing priorities.
- Proficiency in POS systems and basic data entry.
- Demonstrated ability to train and mentor team members.
- Flexible availability, including evenings, weekends, and occasional holidays.
- High school diploma or equivalent; associate’s degree preferred.
Preferred Qualifications
- Experience with loyalty program enrollment and upselling.
- Knowledge of inventory management and shrink reduction strategies.
- Previous exposure to a large retail chain or multi‑store environment.
- Leadership training or certification.
- Proficiency in multiple languages (English plus any additional language is a plus).
Core Skills & Competencies
- Customer‑First Mindset: Passion for creating memorable shopping experiences.
- Leadership & Coaching: Ability to inspire, develop, and hold a team accountable.
- Problem‑Solving: Quick, effective resolution of customer and operational issues.
- Data‑Driven Decision Making: Comfortable interpreting sales and performance metrics.
- Adaptability: Thrive in a dynamic retail environment with evolving priorities.
- Collaboration: Work seamlessly with cross‑functional teams.
- Integrity & Ethics: Uphold confidentiality and ethical standards at all times.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limited only by your ambition. As a Customer Experience Coordinator, you’ll gain:
- Hands‑on leadership experience that prepares you for full‑time store management roles.
- Access to brighthush’s internal training portal, covering everything from retail operations to advanced customer service techniques.
- Mentorship from senior leaders who are committed to your professional development.
- Opportunities to participate in cross‑departmental projects, such as merchandising, marketing, and e‑commerce initiatives.
- Clear performance metrics that align with promotion criteria, ensuring transparency and fairness.
Work Environment & Company Culture
brighthush prides itself on a vibrant, inclusive workplace where every associate is valued. Our culture is built on:
- Collaboration: Team‑first mentality that encourages knowledge sharing.
- Innovation: Continuous improvement mindset, with regular brainstorming sessions and feedback loops.
- Well‑Being: Comprehensive wellness programs, flexible scheduling, and a supportive environment for work‑life balance.
- Diversity & Inclusion: Commitment to creating a workplace that reflects the communities we serve.
- Recognition: Regular awards, shout‑outs, and performance bonuses to celebrate achievements.
Compensation & Benefits
While the starting hourly rate for this part‑time role ranges from $14.25 to $14.75, the total compensation package at brighthush extends far beyond base pay:
- Competitive hourly wage with potential for overtime and shift differentials.
- Employee discount program on all brighthush merchandise.
- Health, dental, and vision insurance options for eligible associates.
- Retirement savings plan with company match for full‑time employees.
- Paid time off, including holidays, vacation, and sick leave.
- Employee assistance program (EAP) and wellness resources.
- Professional development stipend and tuition reimbursement for relevant courses.
- Referral bonuses for bringing in top talent.
- Access to brighthush’s credit union and financial planning services.
How to Apply
If you’re ready to elevate your retail career, bring your passion for customer service, and thrive in a fast‑paced environment, we want to hear from you. Submit your application through our careers portal and join a team that values innovation, integrity, and impact.