Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion at brighthush

Introduction: Join brighthush, the Trailblazer in Off‑Price Retail

At brighthush, we’re more than a retailer – we’re a global community that redefines value, style, and sustainability. With a presence in over 30 countries and a portfolio that includes flagship brands such as Marshalls, HomeGoods, and Sierra, brighthush is a Fortune 100 leader that thrives on innovation, diversity, and a relentless focus on the customer. Every day, our teams discover new ways to delight shoppers, streamline operations, and drive growth. If you’re passionate about creating memorable experiences, leading high‑performing teams, and shaping the future of retail, brighthush invites you to bring your expertise to our vibrant front‑end operations.

Why This Role Matters

The Customer Experience Coordinator is the linchpin between our front‑line associates and the shoppers who walk through our doors. You’ll set the tone for service excellence, mentor associates, and ensure that every customer interaction reflects brighthush’s commitment to quality, value, and community. In this role, you’ll:

• Elevate the in‑store experience through proactive leadership and coaching.
• Drive loyalty program adoption and increase repeat business.
• Maintain a clean, organized, and safe store environment.
• Collaborate with store management to align operational goals with corporate strategy.

Key Responsibilities

Front‑End Leadership & Team Management

• Supervise a team of 8–12 front‑end associates, ensuring they deliver prompt, courteous service.
• Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Provide real‑time coaching on customer engagement techniques, product knowledge, and loyalty program promotion.
• Conduct daily huddles to set priorities, share updates, and celebrate successes.
• Facilitate performance reviews and create individualized development plans.

Customer Experience Excellence

• Model outstanding service by engaging with customers, addressing concerns, and turning challenges into opportunities.
• Ensure all associates adhere to brand standards for appearance, cleanliness, and merchandising.
• Monitor customer feedback channels and implement corrective actions to enhance satisfaction.
• Promote and upsell loyalty programs, credit options, and special promotions.

Operational Excellence & Compliance

• Maintain accurate cash handling, register reconciliation, and daily sales reporting.
• Enforce labor laws, company policies, and safety protocols to protect staff and customers.
• Collaborate with loss‑prevention teams to support shrink reduction initiatives.
• Participate in store audits, ensuring compliance with corporate standards.

Continuous Improvement & Collaboration

• Partner with store leadership to identify training needs and develop targeted learning modules.
• Share best practices across teams and contribute to the development of new front‑end processes.
• Analyze sales data, customer traffic patterns, and associate performance metrics to inform staffing and merchandising decisions.
• Lead cross‑functional projects such as seasonal promotions, visual merchandising refreshes, and community outreach events.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for motivating and coaching others.
• Adaptability to shifting priorities, unexpected situations, and evolving store goals.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Valid driver’s license and reliable transportation (preferred).

Preferred Qualifications & Skills

• Experience with POS systems and cash handling procedures.
• Background in loyalty program management or customer retention strategies.
• Knowledge of labor regulations and compliance requirements.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint) and retail analytics tools.
• Leadership training or certification (e.g., Retail Management Institute).
• Fluency in multiple languages (English plus one additional language is a plus).

What You’ll Bring to the Team

• Passion for retail and a genuine desire to create memorable customer experiences.
• Strong analytical mindset to interpret sales data and drive actionable insights.
• Collaborative spirit that thrives in a team‑oriented environment.
• Resilience and composure under pressure, especially during peak shopping periods.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, we believe that your career is a journey, not a destination. As a Customer Experience Coordinator, you’ll have access to:

• Structured mentorship programs with senior leaders across the organization.
• Leadership development workshops covering coaching, conflict resolution, and strategic planning.
• Cross‑functional training in merchandising, inventory management, and digital commerce.
• Clear promotion pathways to roles such as Assistant Store Manager, Store Manager, and District Manager.
• Annual performance reviews with transparent feedback and goal setting.

Work Environment & Company Culture

brighthush is built on a foundation of inclusivity, collaboration, and innovation. Our culture is defined by:

• Open communication channels that empower every employee to share ideas.
• Commitment to diversity, equity, and inclusion, reflected in our hiring practices and community initiatives.
• Employee recognition programs that celebrate achievements and milestones.
• Flexible scheduling options to support work‑life balance, especially for front‑end roles that require evening and weekend coverage.
• Community engagement programs that encourage employees to volunteer and give back.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $17.00 to $17.50, your total compensation package will include:

• Competitive base pay with potential for performance bonuses.
• Employee discount program across all brighthush brands.
• Health, dental, and vision insurance options (subject to eligibility).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for mental health support.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a corporate credit union and financial wellness resources.
• Opportunities for tuition reimbursement and professional development courses.

How to Apply

Ready to elevate the customer experience at brighthush? Submit your application through our careers portal and join a team that values innovation, integrity, and impact. We look forward to discovering how your unique talents can contribute to our continued success.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.