Customer Care Coordinator – Travel Services Specialist, Client Experience & Itinerary Management at brighthush

About brighthush and the Travel Experience Revolution

At brighthush, we’re redefining how people explore the world. Our mission is to turn every journey into a seamless, unforgettable adventure by blending cutting‑edge technology with a human touch. Whether it’s a weekend escape, a corporate retreat, or a once‑in‑a‑lifetime expedition, we empower travelers to focus on the moments that matter while we handle the logistics.

Our team is a vibrant mix of wanderlust‑driven professionals, tech enthusiasts, and customer‑first thinkers. We thrive on curiosity, collaboration, and a relentless commitment to service excellence. If you’re passionate about travel, love building relationships, and thrive in a fast‑moving, remote‑friendly environment, brighthush is the place where your career can take flight.

Position Overview

We’re looking for a Customer Care Coordinator – Travel Services Specialist to become the heartbeat of our client experience. In this role, you’ll be the primary point of contact for travelers, guiding them through every step of their journey—from initial inquiry to post‑trip follow‑up. Your blend of empathy, organization, and tech savviness will ensure that each client feels heard, supported, and delighted.

Key Responsibilities

• Client Liaison & Support: Serve as the first and last line of communication for all travel‑related inquiries, ensuring prompt, accurate, and courteous responses.
• Itinerary Management: Coordinate travel plans, including flights, accommodations, ground transportation, and activities, while updating itineraries in real time.
• Proactive Needs Assessment: Anticipate client needs before, during, and after travel, offering personalized recommendations and solutions.
• Documentation & Follow‑Up: Maintain meticulous records of client interactions, travel details, and post‑trip feedback in our CRM and internal systems.
• Process Adherence: Follow brighthush’s standard operating procedures, quality guidelines, and compliance requirements to deliver consistent, high‑quality service.
• Team Collaboration: Work closely with Sales, Operations, and Marketing teams to align client expectations and drive cross‑functional success.
• Continuous Improvement: Identify gaps in service delivery and propose enhancements to streamline processes and elevate the client experience.

Essential Qualifications

• Proven experience in customer service, sales support, or administrative roles—ideally within the travel, hospitality, or tourism sectors.
• Exceptional written and verbal communication skills, with a knack for turning complex information into clear, friendly guidance.
• Strong organizational abilities and meticulous attention to detail, ensuring no booking or client request slips through the cracks.
• Self‑directed, highly motivated, and comfortable working independently in a remote setting.
• Tech‑savvy mindset: quick to learn new systems, platforms, and tools, and comfortable navigating multiple digital touchpoints.
• Passion for travel and a genuine desire to help others discover the world.

Preferred Qualifications

• Experience with travel booking engines, CRM software (e.g., Salesforce, HubSpot), and project management tools (e.g., Asana, Trello).
• Knowledge of global travel regulations, visa requirements, and health advisories.
• Multilingual abilities or a strong interest in learning new languages.
• Prior exposure to data analysis or reporting to track client satisfaction metrics.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine focus on client satisfaction and a proactive approach to problem‑solving.
• Communication Excellence: Clear, concise, and empathetic communication across email, chat, and phone.
• Time Management: Ability to juggle multiple client requests, deadlines, and internal priorities simultaneously.
• Adaptability: Thrive in a dynamic environment where travel plans can change on a dime.
• Team Player: Collaborate effectively with cross‑functional teams while maintaining ownership of client relationships.
• Analytical Thinking: Use data and feedback to refine processes and improve the overall client journey.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Care Coordinator, you’ll have the chance to:

• Progress into senior client‑experience roles, such as Client Success Manager or Travel Operations Lead.
• Take on project‑based leadership, steering initiatives that shape our service delivery framework.
• Participate in continuous learning programs—online courses, industry webinars, and internal knowledge‑sharing sessions.
• Earn certifications in travel technology, customer service excellence, or project management.
• Be part of a culture that rewards innovation, celebrates milestones, and encourages cross‑departmental mentorship.

Work Environment & Culture at brighthush

Our remote‑first philosophy means you can work from anywhere while staying connected to a vibrant, supportive community. We foster:

• Flexibility: Flexible hours that accommodate different time zones and personal commitments.
• Collaboration: Regular virtual team huddles, brainstorming sessions, and informal “coffee chats” to keep the camaraderie alive.
• Inclusive culture that values diverse perspectives, encourages open dialogue, and promotes psychological safety.
• Well‑being initiatives, including virtual fitness classes, mindfulness workshops, and mental health resources.
• Recognition programs that celebrate both individual achievements and team successes.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that reflects the value of your expertise. In addition to base pay, you’ll enjoy:

• Comprehensive health, dental, and vision insurance (for you and your dependents).
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend to support courses, certifications, or conferences.
• Equity or profit‑sharing options to align your success with the company’s growth.
• Travel perks, such as discounted or complimentary trips for you and your family.
• Access to a curated library of travel guides, industry reports, and insider tips.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a movement that puts people first and reimagines travel. You’ll:

• Be at the forefront of a rapidly evolving industry, shaping how travelers connect with the world.
• Work alongside passionate professionals who are as committed to service excellence as they are to personal growth.
• Enjoy a flexible, remote‑friendly environment that respects your work‑life balance.
• Contribute to a culture that values innovation, continuous improvement, and a shared vision of making travel accessible and memorable.

Ready to Embark on Your Next Career Adventure?

If you’re eager to combine your love for travel with a career that rewards creativity, empathy, and excellence, we want to hear from you. Bring your unique perspective, your dedication to client satisfaction, and your drive to make every journey extraordinary.

Apply today and help us create unforgettable travel experiences for clients around the globe. Let’s build the future of travel together at brighthush.