Seasonal Remote Customer Service Agent – Flexible Hours, Upsell Potential, High Earnings

About brighthush and the Pest Management Revolution

Welcome to brighthush, the industry’s most trusted name in pest control for over a century. From humble beginnings in 1901 to a global leader serving millions of homes and businesses, brighthush has built its reputation on innovation, integrity, and unparalleled customer care. Our mission is simple: protect the places where people live, work, and play, giving them the peace of mind that comes from a pest-free environment.

As the world continues to evolve, the demand for reliable pest management solutions remains steady—making our industry one of the most recession‑resistant in the market. Whether it’s a sudden infestation or routine maintenance, our customers trust brighthush to deliver expert service, backed by award‑winning training and a team of highly skilled professionals.

Why Join the brighthush Family?

At brighthush, we believe that great people create great results. Our remote Customer Contact Center is a high‑energy, collaborative hub where every voice matters. We’re looking for passionate, self‑motivated individuals who thrive in fast‑paced environments and are eager to help people. If you’re ready to combine your competitive drive with a desire to make a real difference, you’ll find a perfect fit here.

What sets us apart?

• Flexible, Remote Work: Work from the comfort of your own home with a fully equipped workstation provided by brighthush.
• Competitive Compensation: Earn a base rate of $16.73 per hour plus a 3% sales commission on upsells.
• Growth Opportunities: High performers can transition to full‑time roles as business needs evolve.
• Comprehensive Benefits: 401(k) with company match, employee stock purchase plan, and more.
• Continuous Learning: Four‑week quality training program, ongoing coaching, and access to industry‑leading resources.
• Community Impact: Volunteer opportunities that help keep communities safe and pest‑free.

Key Responsibilities

As a Seasonal Remote Customer Service Agent, you will be the frontline champion for our customers during peak season. Your role will involve:

• Managing inbound and outbound calls, chats, and emails with professionalism and empathy.
• Providing expert guidance on pest prevention, treatment options, and maintenance plans.
• Identifying cross‑sell and upsell opportunities to enhance customer value and increase revenue.
• Maintaining accurate customer records in our CRM system and ensuring data integrity.
• Using gamification tools to track performance metrics and drive continuous improvement.
• Collaborating with field teams to coordinate service appointments and follow‑ups.
• Adhering to company policies, quality standards, and compliance requirements.

Essential Qualifications

We’re looking for candidates who bring the following:

• High School diploma or GED.
• 1–2 years of customer service experience, preferably in a call center or high‑volume environment.
• Strong communication skills—both verbal and written.
• Proficiency with Microsoft Office and web‑based applications.
• Excellent interpersonal skills, empathy, and the ability to handle challenging situations with grace.
• Self‑motivation, time‑management, and the ability to prioritize tasks effectively.
• Reliable high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload) and a dedicated workspace free of distractions.
• Completion of a Culture Index assessment and a computer skills assessment.

Preferred Qualifications

While not mandatory, the following will give you an edge:

• Experience in the pest control or home services industry.
• Bilingual proficiency (English/Spanish) to serve a broader customer base.
• Previous sales or upselling experience.
• Knowledge of CRM systems and call‑center metrics.

Skills & Competencies for Success

• Customer‑Centric Mindset: Always put the customer first and strive to exceed expectations.
• Problem‑Solving: Quickly diagnose issues and recommend effective solutions.
• Adaptability: Thrive in a dynamic environment with fluctuating call volumes.
• Team Collaboration: Work seamlessly with field technicians, managers, and peers.
• Data‑Driven Decision Making: Use metrics and feedback to refine performance.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Seasonal Agent, you’ll gain:

• Access to a four‑week intensive training program covering product knowledge, customer engagement, and sales techniques.
• Ongoing coaching and performance reviews to help you reach your full potential.
• Clear pathways to full‑time roles in customer service, sales, or field operations.
• Participation in industry conferences, webinars, and certification programs.
• Mentorship from experienced brighthush Pros who share their expertise and career insights.

Work Environment & Culture at brighthush

Our remote Contact Center is more than just a virtual office—it’s a community of dedicated professionals who share a common purpose. We foster:

• Safety: A culture that prioritizes personal and professional safety in every interaction.
• Professionalism: High standards of conduct, accountability, and continuous improvement.
• Empathy: Genuine care for our customers and teammates.
• Integrity: Transparent communication and ethical decision‑making.
• Innovation: Encouragement to bring fresh ideas and creative solutions.

Compensation, Perks, and Benefits

We believe in rewarding hard work and dedication:

• Base Pay: $16.73 per hour.
• Commission: 3% on all upsell sales.
• Performance Bonuses: Quarterly incentives for top performers.
• 401(k) Plan: Company match to help you plan for the future.
• Employee Stock Purchase Plan: Opportunity to own a piece of brighthush.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous vacation, sick leave, and holidays.
• Flexible Scheduling: Choose from a variety of shifts, including nights, weekends, and holidays.
• Remote Work Setup: Company‑provided computer, headset, and ergonomic accessories.

How to Apply

Ready to become a brighthush Pro? Submit your application through our mobile‑friendly portal and start your journey in just minutes. We’re excited to meet passionate individuals who want to make a difference in people’s lives.

Apply Now

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, veterans, and individuals with disabilities.