Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion

About brighthush and the Retail Experience Revolution

At brighthush, we’re redefining the way people shop. As a global leader in the off‑price retail sector, brighthush brings style, savings, and a vibrant customer experience to millions of shoppers every day. Our stores—whether they’re bustling city locations or suburban hubs—are more than just retail spaces; they’re community gathering spots where customers feel valued, informed, and excited to return. With a culture rooted in diversity, collaboration, and continuous learning, brighthush empowers every team member to grow, innovate, and make a real impact.

Why Join brighthush?

Working at brighthush means stepping into a fast‑paced, customer‑centric environment where your ideas shape the future of retail. You’ll be part of a Fortune 100 company that values integrity, creativity, and a relentless focus on customer delight. From the moment you walk through our doors, you’ll experience:

• Inclusive teamwork that celebrates diverse perspectives.
• Hands‑on mentorship from seasoned leaders.
• Opportunities to drive loyalty programs that keep customers coming back.
• Access to cutting‑edge technology that enhances the in‑store experience.
• A culture that rewards innovation, initiative, and excellence.

Key Responsibilities

As a Customer Experience Coordinator, you’ll be the heartbeat of our front‑end operations, ensuring every shopper leaves with a smile. Your day‑to‑day duties will include:

• Lead by Example: Engage with customers, model exceptional service, and maintain a welcoming store atmosphere.
• Team Management: Oversee a team of associates, assign registers, coordinate breaks, and provide real‑time coaching.
• Train and mentor associates on front‑end principles, customer personalization, and loyalty program promotion.
• Address customer concerns swiftly, turning potential issues into positive experiences.
• Ensure compliance with store plans, labor laws, safety protocols, and company policies.
• Collaborate with store leadership on training needs, performance metrics, and shrink reduction initiatives.
• Promote credit and loyalty programs, driving enrollment and usage.
• Maintain a clean, organized, and visually appealing store environment.
• Support safety awareness initiatives and uphold a secure shopping experience.
• Perform additional duties as assigned to support store success.

Essential Qualifications

We’re looking for a proactive, customer‑first leader who thrives in a dynamic retail setting. The ideal candidate will possess:

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication skills—both verbal and written—paired with a keen eye for detail.
• Ability to multitask, prioritize, and adapt to changing priorities.
• Proficiency in POS systems, loyalty program enrollment, and basic data entry.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Experience in coaching and developing team members to achieve performance goals.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.

Preferred Qualifications

While the essentials are critical, the following attributes will set you apart:

• Experience in a high‑volume, fast‑paced retail environment.
• Background in training associates on customer engagement and loyalty initiatives.
• Knowledge of safety and compliance regulations within retail operations.
• Track record of meeting or exceeding sales and customer satisfaction metrics.
• Proficiency in multiple languages to serve a diverse customer base.

Skills & Competencies for Success

To excel at brighthush, you’ll need a blend of technical and soft skills:

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a team.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Problem‑Solving: Quickly resolve customer issues and operational challenges.
• Adaptability: Thrive in a constantly evolving retail landscape.
• Collaboration: Work seamlessly with cross‑functional teams.
• Tech Savvy: Comfortable using POS, inventory, and customer‑relationship tools.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our stores. We offer:

• Structured leadership development programs that prepare you for higher roles.
• Mentorship from senior executives who share their industry insights.
• Cross‑departmental projects that broaden your skill set.
• Access to internal training modules on merchandising, customer engagement, and operational excellence.
• Clear promotion pathways from associate to store manager, district manager, and beyond.
• Opportunities to lead special initiatives—such as sustainability projects or community outreach programs.

Work Environment & Company Culture

brighthush is built on a foundation of respect, innovation, and community. Our culture is defined by:

• Inclusive hiring practices that celebrate diversity.
• Open communication channels—from floor to executive level.
• Employee recognition programs that celebrate achievements.
• Commitment to work‑life balance, with flexible scheduling and paid time off.
• Community engagement initiatives that give back to the neighborhoods we serve.
• Continuous improvement mindset—every team member is encouraged to suggest ideas.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $16.00 to $16.50 per hour, with actual pay determined by experience, skills, and performance. In addition, brighthush provides a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, and vacation time.
• Employee assistance programs (EAP) and wellness resources.
• Pet and legal insurance options.
• Credit union membership and financial planning services.
• Scholarship and adoption assistance programs.
• Auto and home insurance discounts.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Short‑term and long‑term disability coverage.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please contact your brighthush representative.

Location & Schedule

Position: Customer Experience Coordinator Store: brighthush Store 0538, Bloomington, MN Address: 4220 West 78th, Bloomington, MN Schedule: Flexible, including nights, weekends, and holidays.

How to Apply

Ready to elevate your retail career and join a team that values innovation, customer delight, and personal growth? Click the link below to submit your application and become part of the brighthush family.

Apply to this job

Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering unforgettable shopping moments. Your leadership will shape the daily experience of thousands of customers and help drive the success of our stores. If you’re passionate about retail, thrive in a collaborative environment, and are ready to lead with integrity and enthusiasm, we want to hear from you. Join brighthush today and help us continue to set the standard for customer experience worldwide.