Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating an inclusive, fast‑paced environment where every team member can thrive. Our mission is simple: to provide exceptional value to our customers while fostering a culture of innovation, integrity, and continuous growth.

Why Join brighthush?

At brighthush, we believe that the customer experience is the cornerstone of our success. We empower our associates to become ambassadors of service, encouraging them to take ownership of every interaction. As a Customer Experience Coordinator, you will be at the heart of this mission, leading a dynamic team, shaping store culture, and driving loyalty initiatives that keep shoppers coming back.

Key Responsibilities

• Lead Front‑End Operations: Oversee daily front‑end activities, ensuring that every associate delivers prompt, courteous, and personalized service to all customers.
• Champion Loyalty Programs: Promote and upsell brighthush loyalty and credit programs, driving enrollment and engagement.
• Mentor & Coach: Provide ongoing training, constructive feedback, and role‑model best practices to elevate associate performance.
• Schedule & Coverage Management: Assign registers, coordinate break schedules, and respond to POS coverage needs to maintain seamless customer flow.
• Resolve Customer Issues: Address complaints and concerns swiftly, turning challenges into opportunities for positive outcomes.
• Maintain Store Standards: Ensure that the store remains clean, organized, and visually appealing, aligning with the brand’s merchandising guidelines.
• Communicate Effectively: Keep management and associates informed about priorities, progress, and any changes in direction.
• Support Shrink Reduction: Participate in loss prevention initiatives and collaborate with security to minimize shrinkage.
• Uphold Safety & Compliance: Enforce safety protocols, adhere to labor laws, and maintain a secure environment for staff and customers alike.
• Continuous Improvement: Identify opportunities to enhance processes, share insights with senior leadership, and implement best practices.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer service excellence.
• Proficiency in POS systems and basic data entry.
• Prior experience in training and developing retail associates.
• Knowledge of loss prevention strategies and safety compliance.
• Leadership training or certification in retail management.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and building lasting relationships.
• Leadership & Coaching: Ability to inspire, motivate, and develop a high‑performing team.
• Problem‑Solving: Quick thinker who can resolve issues efficiently while maintaining composure.
• Data‑Driven Decision Making: Comfortable analyzing sales metrics and using insights to drive performance.
• Communication: Clear, concise, and persuasive in both written and verbal interactions.
• Adaptability: Thrives in a dynamic environment and embraces change.
• Integrity & Ethics: Upholds confidentiality, honesty, and ethical standards at all times.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher roles such as Store Manager or Regional Manager.
• Mentorship from seasoned retail executives who share their expertise and guide your career trajectory.
• Cross‑functional training in merchandising, inventory management, and loss prevention.
• Opportunities to lead special projects, such as seasonal promotions or community outreach initiatives.
• Continuous learning through online courses, workshops, and certifications in retail management.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, respect, and innovation. Our values—customer focus, teamwork, integrity, and continuous improvement—are woven into every aspect of our operations. You’ll find a supportive environment where ideas are welcomed, feedback is constructive, and success is celebrated.

• Inclusive workplace that embraces diversity and promotes equal opportunity.
• Open‑door policy encouraging transparent communication between all levels of staff.
• Employee recognition programs that reward outstanding performance and dedication.
• Community engagement initiatives that allow you to give back while building brand loyalty.

Compensation & Benefits

We offer a competitive starting salary ranging from $13.75 to $14.25 per hour, commensurate with experience and qualifications. In addition to base pay, you’ll enjoy a comprehensive benefits package that may include:

• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount on all brighthush merchandise.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including employee assistance and mental health resources.
• Flexible work arrangements where applicable.

Location

USA – brighthush Store 1595 Troy, AL (1307 US Hwy 231 Suite 3)

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military service. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you will be the linchpin that connects our brand promise to every shopper’s journey. Your leadership will shape the store’s culture, drive loyalty, and ensure that each customer leaves with a smile. If you’re passionate about retail, thrive in a fast‑paced environment, and are ready to lead with integrity and enthusiasm, we invite you to apply today and help us continue to set the standard for exceptional customer service.