Dynamic Customer Experience Coordinator – Retail Operations & Loyalty Program Specialist at brighthush

About brighthush and the Retail Experience Revolution

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, brighthush has built a reputation for innovation, customer focus, and a culture that celebrates diversity, collaboration, and continuous learning.

At brighthush, we believe that every customer interaction is an opportunity to create lasting value. Our stores are more than just retail spaces; they are vibrant communities where shoppers feel welcomed, informed, and empowered to make confident purchasing decisions. To sustain this level of excellence, we invest in our people, providing them with the tools, training, and support they need to thrive.

Why Join brighthush as a Customer Experience Coordinator?

As a Customer Experience Coordinator, you will be the heartbeat of our front‑of‑store operations. You will lead a team of Associates, ensuring that every customer receives prompt, courteous service while promoting our loyalty programs and brand values. Your role will directly influence customer satisfaction scores, repeat visitation, and overall store performance.

In addition to a competitive hourly wage, you will enjoy a comprehensive benefits package, opportunities for career advancement, and a work environment that values work‑life balance, innovation, and personal growth.

Key Responsibilities

• Team Leadership & Coaching: Oversee a team of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Service Excellence: Lead by example, engaging with customers, resolving concerns promptly, and maintaining a clean, organized store environment.
• Loyalty Program Promotion: Train and mentor Associates on how to personalize the customer experience while effectively promoting brighthush loyalty programs.
• Operational Execution: Ensure Associates execute tasks in alignment with the store plan, prioritizing activities to meet daily objectives.
• Communication & Feedback: Provide accurate, timely updates to management and Associates, offering constructive feedback and recognition.
• Training & Development: Partner with Store Management to identify training needs, develop coaching plans, and facilitate ongoing skill development.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, fostering a culture of honesty, integrity, and confidentiality.
• Shrink & Loss Prevention: Support store shrink reduction initiatives and collaborate with loss prevention teams to safeguard merchandise.
• Continuous Improvement: Identify opportunities to enhance customer experience, operational efficiency, and team performance.
• Additional Duties: Perform any other tasks as assigned by Store Management to support overall store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with the ability to adapt messaging for diverse audiences.
• Proficiency in POS systems, inventory management tools, and basic data entry.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Team‑player mindset, with a proven track record of collaborating effectively with peers and supervisors.
• Strong problem‑solving skills and the capacity to respond appropriately to changing priorities.
• Commitment to fostering an inclusive, respectful, and high‑performance work environment.

Preferred Qualifications & Competencies

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of loss prevention strategies and store shrink reduction techniques.
• Proficiency in multiple languages is a plus, enhancing communication with a diverse customer base.
• Leadership training or certification (e.g., Retail Management, Customer Service Excellence).
• Data‑driven mindset: ability to analyze customer feedback, sales metrics, and operational KPIs to inform decisions.
• Strong interpersonal skills, with the ability to build rapport quickly and maintain long‑term relationships.
• Adaptability to new technologies, such as mobile POS, digital loyalty platforms, and customer analytics tools.

What You’ll Gain at brighthush

• Career Growth: brighthush offers a clear career ladder from Associate to Store Manager, Regional Manager, and beyond. Your performance as a Customer Experience Coordinator will position you for accelerated advancement.
• Learning & Development: Access to internal training modules, leadership workshops, and mentorship programs designed to sharpen your retail, customer service, and managerial skills.
• Innovation Culture: Participate in cross‑functional projects that drive store innovation, from new merchandising concepts to digital customer engagement initiatives.
• Employee Recognition: Earn recognition through our Employee of the Month program, performance bonuses, and peer‑to‑peer appreciation.
• Community Impact: Engage in local outreach and sustainability projects that align with brighthush’s commitment to social responsibility.

Work Environment & Company Culture

At brighthush, we celebrate individuality and encourage every team member to bring their authentic self to work. Our culture is built on the following pillars:

• Collaboration: Open communication channels across all levels, fostering teamwork and shared success.
• Inclusivity: A zero‑tolerance policy for discrimination, ensuring a safe and welcoming environment for all.
• Continuous Improvement: A growth mindset that values feedback, experimentation, and learning from both successes and setbacks.
• Work‑Life Balance: Flexible scheduling options, generous paid time off, and support for personal commitments.
• Recognition & Rewards: Regular acknowledgment of achievements through awards, bonuses, and public shout‑outs.

Compensation & Benefits Overview

While the starting hourly rate for this role ranges from $15.00 to $15.50, your actual compensation will reflect your experience, skills, and performance. In addition to your base pay, you will receive:

• Health & Wellness: Comprehensive medical, dental, and vision plans, including coverage for dependents.
• Financial Security: 401(k) retirement plan with company match, life insurance, and disability coverage.
• Paid Time Off: Paid holidays, vacation days, and sick leave, with additional paid parental leave for qualifying employees.
• Employee Discounts: Exclusive discounts on brighthush merchandise, partner products, and services such as childcare, pet care, and legal assistance.
• Professional Development: Tuition reimbursement, certification sponsorships, and access to industry conferences.
• Well‑Being Programs: Employee Assistance Program (EAP), wellness challenges, and mental health resources.
• Additional Perks: Auto and home insurance discounts, credit union membership, and a scholarship program for employees’ children.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

Apply to this position at brighthush

Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Next Steps

Submit your resume and cover letter through the link above. Our hiring team will review your application promptly and reach out to discuss how your experience and aspirations align with the Customer Experience Coordinator role at brighthush.

We look forward to welcoming you to our dynamic, customer‑centric team and supporting your journey to professional excellence.