Dynamic Customer Experience Intern – Shaping Innovative EdTech Solutions for K–12 Educators and Learners

About brighthush

brighthush is a trailblazer in K–12 education technology, dedicated to transforming the classroom experience for teachers, students, and families worldwide. Since 2000, we have partnered with schools and districts across all 50 states and six continents to deliver research‑backed, high‑impact learning solutions that blend curriculum, assessment, and supplemental content into a single, seamless platform. With a portfolio that spans literacy, biliteracy, math, and science, brighthush serves more than 18 million students and teachers, empowering educators to inspire curiosity, foster rigor, and drive measurable learning gains.

Why Join brighthush as a Customer Experience Intern?

As a Customer Experience Intern, you will be at the heart of our mission to create exceptional, data‑driven experiences for millions of users. This paid, remote 10‑week internship (June 7 – August 13 2027) offers a unique opportunity to:

• Work directly with real customer data that shapes product strategy.
• Collaborate across product, design, marketing, operations, and support teams.
• Gain hands‑on experience with industry‑leading research tools and methodologies.
• Participate in a 2‑day in‑person immersion at brighthush HQ in Brooklyn, NY, and a virtual speaker series featuring senior leaders.
• Build a professional network and receive mentorship from seasoned experts.

Key Responsibilities

In this role, you will:

• Conduct Customer Research – Design and execute surveys, interviews, and usability tests to capture authentic user voices.
• Synthesize Insights – Organize raw data into clear themes, identify pain points, and surface actionable opportunities.
• Collaborate with Cross‑Functional Teams – Partner with Product Managers, Designers, Engineers, and Support to translate insights into product enhancements.
• Document Findings – Create journey maps, personas, and concise presentation decks that inform decision‑making.
• Track Feedback Loops – Maintain a living repository of customer feedback, monitor recurring patterns, and help prioritize the backlog.
• Participate in Product Demos – Attend live demos and PM meetings to deepen your understanding of brighthush’s suite of tools.
• Support Customer‑Facing Resources – Assist in drafting help articles, FAQs, and onboarding guides that improve the overall user experience.

Essential Qualifications

• Current enrollment in an undergraduate program (expected return to school in Fall 2027).
• Full‑time availability from June 7 – August 13 2027.
• Strong written and verbal communication skills.
• Demonstrated ability to synthesize complex information and articulate insights clearly.
• Interest and basic knowledge of K–12 education technology.

Preferred Qualifications

• Prior experience with customer research, user interviews, surveys, usability testing, or support roles.
• Passion for customer experience, product development, or educational communications.
• Excellent interpersonal and collaboration skills.
• Critical thinking about usability and the ability to propose thoughtful improvements.
• Familiarity with digital products, journey mapping, research tools, or collaboration platforms.

Skills & Competencies

• Analytical mindset with a knack for turning data into actionable recommendations.
• Curiosity and a growth‑oriented attitude toward learning new tools and processes.
• Adaptability in a fast‑paced, agile environment.
• Strong organizational skills and attention to detail.
• Team player who thrives on collaboration and constructive feedback.

Career Growth & Learning Opportunities

During your internship, you will:

• Attend a curated speaker series featuring brighthush executives and industry leaders.
• Receive mentorship from senior product managers and UX researchers.
• Participate in cross‑functional workshops that expose you to product strategy, design thinking, and data analytics.
• Build a portfolio of research artifacts, including interview guides, survey instruments, and insight reports.
• Gain exposure to the full product lifecycle, from ideation to launch and post‑launch analysis.

Work Environment & Culture

brighthush values diversity, inclusion, and a culture of continuous learning. Our remote team is supported by:

• Flexible work hours that respect your academic commitments.
• Regular virtual coffee chats and team‑building activities.
• A collaborative, flat hierarchy that encourages idea sharing at all levels.
• Access to internal learning resources, including workshops, webinars, and a knowledge hub.

Compensation, Perks, and Benefits

While the internship is paid, we also offer:

• Competitive stipend commensurate with industry standards for remote internships.
• Full‑remote work with the option to attend a 2‑day in‑person experience at brighthush HQ.
• Health and wellness resources, including a stipend for home office equipment.
• Access to brighthush’s employee resource groups and community events.
• Potential for future full‑time opportunities based on performance.

Equal Opportunity & Accessibility

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you require an accommodation during the application or hiring process, please email [email protected].

Next Steps

Ready to make a tangible impact on the future of education? Submit your application today and join a team that is redefining how learning happens worldwide.