Dynamic Customer Experience & Sales Specialist – Multichannel Support, Revenue Growth, and Brand Advocacy at brighthush

Welcome to brighthush – Where Curiosity Meets Innovation

At brighthush, we’re more than a puzzle company; we’re a global community of thinkers, creators, and problem‑solvers. With a heritage that spans over a century, we’ve evolved from classic print puzzles to cutting‑edge digital experiences, partnering with leading app and web developers to bring brain‑training content to millions worldwide. Our mission is simple: ignite curiosity, foster learning, and inspire joy through every challenge we design.

Why brighthush?

• Global Reach, Local Impact: 14 offices across 12 countries, with our headquarters in Amsterdam serving as the creative and strategic hub.
• Innovation at Every Turn: From print to mobile apps and web‑based games, we’re constantly pushing the boundaries of what puzzles can do.
• Culture of Collaboration: Informal yet professional, we value every voice and encourage cross‑departmental teamwork.
• Commitment to Growth: Continuous learning, mentorship, and clear career pathways are embedded in our DNA.

Your Role: Customer Experience & Sales Specialist

As a Customer Experience & Sales Specialist at brighthush, you will be the first line of communication for our diverse customer base. You’ll blend exceptional service with strategic sales, ensuring every interaction leaves a lasting, positive impression. This part‑time position (24–32 hours per week) offers a dynamic mix of customer support, commercial initiatives, and administrative responsibilities, with the flexibility of hybrid work after your onboarding period.

Key Responsibilities

• Multichannel Customer Support: Respond to inquiries via phone, email, web forms, and social media, providing timely, accurate solutions.
• Subscription Management: Assist customers with subscription requests, modifications, cancellations, and renewals.
• Order & Payment Handling: Resolve financial queries, process payments, issue refunds, and manage invoicing and reminders.
• Issue Resolution & Escalation: Tackle puzzle‑related complaints, sponsor inquiries, and other customer concerns with empathy and efficiency.
• Digital Product Assistance: Guide users on our digital offerings, ensuring a smooth onboarding experience.
• Online Reputation Management: Monitor and respond to Trustpilot reviews, contributing to a positive brand image.
• Commercial Activities:
  • Identify upsell opportunities based on customer needs.
  • Promote new products and special offers.
  • Support marketing campaigns by tracking email and print action results.
• Data & Administration:
  • Accurate data entry and enrichment in our CRM.
  • Process physical mail and returns.
  • Maintain meticulous records of all customer interactions.

Team Dynamics

You’ll join a close-knit team of six colleagues, led by an experienced team leader. Four team members focus on phone and email support, while two handle the financial aspects of customer interactions. Our informal, supportive environment encourages collaboration, quick issue resolution, and personal growth—whether you’re interested in review management, order processing, or another niche area.

What We’re Looking For

Essential Qualifications

• Fluent in Dutch (written and spoken) – a must.
• 2–3 years of relevant experience in customer service, call center, or administrative roles with client interaction.
• Proficiency with multiple digital systems and a quick learning curve for new tools.
• Strong communication skills, both verbal and written.
• HBO level education or equivalent.

Preferred Qualifications

• Experience in a sales or upselling environment.
• Background in the puzzle, gaming, or educational content industry.
• Knowledge of CRM platforms such as Salesforce or HubSpot.
• Previous exposure to online reputation management.

Core Competencies

• Empathy & Listening: Understanding customer needs and concerns.
• Commercial Insight: Recognizing opportunities to add value.
• Attention to Detail: Ensuring accuracy in every interaction.
• Stress Resilience: Maintaining composure during high‑volume periods.
• Team Collaboration: Working effectively with colleagues across functions.
• Quality Focus: Delivering consistent, high‑standard service.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Experience & Sales Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and customer service best practices.
• Mentorship from senior team members and cross‑functional leaders.
• Opportunities to transition into roles such as Customer Success Manager, Sales Enablement, or Product Support Lead.
• Participation in company‑wide initiatives, including marketing campaigns, product launches, and community outreach.

Work Environment & Culture

Our culture is built on the pillars of creativity, collaboration, and a shared passion for puzzles. We celebrate successes, learn from challenges, and always keep the customer at the heart of everything we do. Expect:

• Informal yet professional setting with a focus on open communication.
• Flexible hybrid work model that respects work‑life balance.
• Regular team gatherings, brainstorming sessions, and social events.
• Access to the latest puzzle content and tools to keep your work engaging.

Compensation & Benefits

While the exact figures may vary, we offer a competitive package that includes:

• Base salary of €2,808 per month on a full‑time (40‑hour) basis, prorated for part‑time.
• Annual profit‑sharing scheme.
• Year‑long contract with the potential for permanent employment.
• Pension plan through the Mediahuis Pension Fund (2/3 employer, 1/3 employee).
• Personal Choice Budget (PKB) for flexible spending.
• Hybrid work structure with a daily remote work allowance of €2.35.
• Optional in‑house lunch and vitality program.
• Complimentary puzzle subscription of your choice.

Ready to Join the brighthush Family?

If you’re passionate about delivering outstanding customer experiences, thrive in a fast‑paced, collaborative environment, and want to grow your sales and service skills, we’d love to hear from you. Bring your curiosity, your drive, and your love for puzzles to brighthush, and help us shape the future of brain‑training content worldwide.