Seasoned Customer Experience Coordinator – Front‑End Leadership, Loyalty Program Champion, and Store Operations Specialist

About brighthush

brighthush is a global leader in off‑price retail, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a portfolio that spans fashion, home décor, and lifestyle products, brighthush has built a reputation for exceptional customer service, innovative merchandising, and a culture that values diversity, collaboration, and continuous learning. Whether you’re working in one of our bustling distribution centers, flagship stores, or corporate headquarters, you’ll be part of a team that thrives on creativity, accountability, and a shared commitment to making every customer experience memorable.

Why Join brighthush?

At brighthush, we believe that great people drive great results. We offer a dynamic work environment where your ideas are heard, your growth is supported, and your contributions directly impact the success of the company. As a Customer Experience Coordinator, you’ll lead a frontline team, shape the in‑store experience, and help customers feel valued and understood. In return, you’ll receive competitive pay, a comprehensive benefits package, and opportunities to advance into higher leadership roles.

Key Responsibilities

As the Customer Experience Coordinator, you will be the face of brighthush’s commitment to service excellence. Your day‑to‑day duties will include:

• Lead by Example: Engage with customers, demonstrate brand values, and model courteous, efficient service.
• Team Management: Assign registers, schedule breaks, and ensure adequate POS coverage while maintaining a positive work environment.
• Training & Development: Mentor associates on front‑end principles, personalize the customer journey, and promote loyalty programs.
• Customer Advocacy: Resolve concerns swiftly, turning potential complaints into opportunities for delight.
• Operational Excellence: Ensure associates execute tasks in line with the store plan, prioritize effectively, and maintain a clean, organized environment.
• Communication: Provide clear, timely updates to management, set priorities, and share progress on key initiatives.
• Compliance & Safety: Adhere to labor laws, store policies, and safety protocols; promote a safe, secure shopping experience.
• Performance Metrics: Support store shrink reduction goals, monitor sales data, and drive initiatives that boost profitability.
• Continuous Improvement: Collaborate with store leadership to refine training programs, enhance customer touchpoints, and implement best practices.
• Other Duties: Take on additional responsibilities as assigned to support store success and operational efficiency.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication skills—both verbal and written—paired with strong organizational abilities.
• Adaptability to changing priorities and the capacity to respond calmly to unexpected situations.
• Team‑player mindset with a collaborative approach to working with peers and supervisors.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program promotion and customer retention strategies.
• Background in training and coaching associates, with a track record of measurable improvement.
• Knowledge of POS systems and store operations software.
• Demonstrated success in achieving or exceeding sales and shrink reduction targets.
• Prior exposure to a large retail environment with multiple store formats.

Key Skills & Competencies

• Leadership & Coaching: Ability to inspire, motivate, and develop a high‑performing team.
• Customer‑Centric Mindset: Passion for creating memorable experiences and turning first‑time shoppers into loyal customers.
• Analytical Thinking: Use data to drive decisions, identify trends, and implement improvements.
• Problem‑Solving: Resolve customer issues quickly and efficiently while maintaining composure.
• Communication: Articulate expectations clearly, provide constructive feedback, and maintain open lines of communication.
• Time Management: Prioritize tasks, manage multiple responsibilities, and meet deadlines.
• Adaptability: Thrive in a dynamic environment and embrace change.
• Integrity: Uphold confidentiality, ethical standards, and company policies.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership training programs that cover advanced customer service, team management, and operational excellence.
• Mentorship from senior leaders who share their insights and guide your career trajectory.
• Cross‑functional projects that expose you to merchandising, inventory management, and marketing initiatives.
• Opportunities to transition into store management, regional operations, or corporate roles within the organization.
• Continuous learning through workshops, webinars, and on‑the‑job coaching.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive culture where every voice matters. We celebrate diversity, encourage collaboration, and reward innovation. Our employees enjoy:

• A supportive, open‑door leadership style that values feedback and transparency.
• Team‑building events, community service initiatives, and employee recognition programs.
• A flexible work environment that balances autonomy with teamwork.
• Access to employee resource groups that promote belonging and professional growth.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $13.00 to $13.50, your total compensation package will include:

• Competitive base pay that reflects your experience and performance.
• Performance‑based incentives tied to store metrics and customer satisfaction.
• Comprehensive benefits for eligible employees, including health, dental, and vision coverage.
• 401(k) retirement plan with company match for qualifying employees.
• Paid time off, holidays, and paid parental leave.
• Employee discounts on merchandise, as well as discounts on childcare, cell phones, and pet care.
• Access to an Employee Assistance Program (EAP) for mental health and well‑being support.
• Opportunities for tuition reimbursement, scholarships, and professional development funding.
• Additional perks such as auto/home insurance discounts, credit union membership, and adoption assistance.

Location

USA – brighthush Store 1599 Antigo, WI

How to Apply

If you’re ready to lead a dynamic team, elevate the customer experience, and grow your career with a global retail powerhouse, we encourage you to apply today. Join brighthush and help us continue to delight shoppers worldwide.

Click the link below to submit your application and take the first step toward an exciting future with brighthush.