Customer Experience & Travel Planning Specialist – Remote, New York Area

About brighthush

At brighthush, we believe that travel is more than a destination—it’s an experience that shapes memories, sparks curiosity, and brings people closer together. Founded on the principles of personalized service, meticulous attention to detail, and a passion for discovery, brighthush has grown into a trusted partner for families, couples, and solo travelers seeking seamless, unforgettable journeys. Our mission is to transform every client interaction into a moment of delight, ensuring that every itinerary reflects the unique dreams and preferences of the people we serve.

We operate in a fast‑moving, technology‑driven environment that blends the warmth of human connection with cutting‑edge tools and platforms. Our team is a vibrant mix of travel enthusiasts, customer‑service experts, and data‑savvy professionals who collaborate across borders to deliver world‑class service. Whether you’re a seasoned travel planner or a customer‑service superstar looking to expand your horizons, brighthush offers a dynamic, inclusive workplace where your ideas matter and your growth is a priority.

Role Overview

We’re looking for a Customer Experience & Travel Planning Specialist to join our remote team. Based in the New York area, you’ll be the primary point of contact for our clients, guiding them through every step of their travel journey—from initial inquiry to post‑trip follow‑up. Your role will blend relationship building, logistical coordination, and proactive problem‑solving to create a high‑quality, personalized experience for every traveler.

As a remote specialist, you’ll enjoy flexible hours, the freedom to work from anywhere, and the support of a collaborative team that values your expertise and encourages continuous learning. Whether you’re a seasoned travel professional or a customer‑service veteran eager to dive into the world of travel, this position offers a unique opportunity to grow your skill set while making a real impact on our clients’ lives.

Key Responsibilities

• Client Communication Hub: Serve as the main point of contact via email, phone, and messaging platforms, ensuring timely, accurate, and friendly responses to all inquiries.
• Travel Planning & Coordination: Assist clients in selecting accommodations, cruises, vacation packages, and ancillary services that align with their preferences and budgets.
• Reservation Management: Handle booking confirmations, itinerary updates, and changes, ensuring all details are accurate and up to date.
• Destination Research: Conduct in‑depth research on destinations, resorts, and travel options to provide tailored recommendations and insider tips.
• Record Keeping: Maintain organized, secure records of client details, preferences, and booking history using our CRM and other tools.
• Pre‑Travel & Post‑Trip Support: Offer guidance on travel documents, packing lists, local customs, and safety tips before departure, and follow up after return to gather feedback and address any post‑trip concerns.
• Supplier Collaboration: Work closely with hotels, airlines, cruise lines, and booking platforms to secure best rates, confirm reservations, and resolve any issues that arise.
• Continuous Improvement: Identify opportunities to streamline processes, improve client satisfaction scores, and share best practices with the team.

Essential Qualifications

• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational abilities and the capacity to manage multiple client requests simultaneously.
• Comfortable working independently in a remote environment, with a proactive, self‑motivated mindset.
• Attention to detail and a problem‑solving attitude that turns challenges into opportunities.
• Basic computer literacy, including proficiency with email, spreadsheets, and internet research.
• Prior experience in customer service, hospitality, or travel is advantageous but not mandatory.

Preferred Qualifications

• Experience in travel planning, booking, or itinerary creation.
• Familiarity with travel booking platforms (e.g., Expedia, Booking.com, Amadeus, Sabre).
• Knowledge of travel documentation requirements (visas, passports, health advisories).
• Experience with CRM systems and data entry.
• Background in event planning or logistics coordination.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable experiences and a genuine desire to help clients.
• Communication Excellence: Ability to convey complex information clearly and concisely across multiple channels.
• Analytical Thinking: Skill in researching and evaluating travel options to match client preferences.
• Adaptability: Flexibility to handle changing priorities, last‑minute requests, and unexpected travel disruptions.
• Team Collaboration: Willingness to share insights, support colleagues, and contribute to a positive team culture.
• Tech Savvy: Comfortable learning new tools and platforms quickly.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Experience & Travel Planning Specialist, you’ll have access to:

• Comprehensive onboarding and ongoing training modules covering travel industry trends, customer‑service best practices, and advanced booking techniques.
• Mentorship from senior travel planners and customer‑experience leaders who will guide you through complex scenarios and help you refine your skill set.
• Cross‑functional projects that expose you to marketing, product development, and data analytics, broadening your understanding of the travel ecosystem.
• Opportunities to specialize in niche areas such as luxury travel, adventure tourism, or corporate travel management.
• Clear performance metrics and a transparent career ladder that rewards initiative, creativity, and client satisfaction.

Work Environment & Culture

brighthush thrives on a culture of inclusivity, curiosity, and continuous improvement. Our remote team enjoys:

• Flexible scheduling that respects your personal commitments and promotes work‑life balance.
• Regular virtual team gatherings, brainstorming sessions, and social events to foster camaraderie.
• A supportive environment where every voice is heard and innovative ideas are celebrated.
• Access to state‑of‑the‑art tools and resources that streamline your workflow and enhance client interactions.
• A commitment to diversity and inclusion, ensuring that every team member feels valued and empowered.

Compensation & Benefits

While this role is structured as an independent contractor position, we offer a competitive, performance‑based earning potential with no cap. In addition to your base compensation, you’ll receive:

• Access to a curated library of travel resources, industry reports, and market insights.
• Discounts on travel bookings for personal use, allowing you to experience the world firsthand.
• Professional development stipend to attend conferences, workshops, or online courses.
• Health and wellness resources, including virtual fitness classes and mental‑health support.
• Regular performance reviews and feedback loops to help you grow and excel.

How to Apply

Ready to embark on a rewarding journey with brighthush? Click the link below to submit your application and join a team that values creativity, dedication, and a passion for travel.

Apply to this job

Closing Statement

At brighthush, we’re more than a travel company—we’re a community of storytellers, problem‑solvers, and dream‑weavers. If you thrive on building relationships, love helping others navigate the complexities of travel, and are eager to grow in a flexible, supportive environment, we invite you to apply. Let’s create unforgettable experiences together, one itinerary at a time.