Experienced Customer Service Representative – Student Financial Services & Admissions Support – Remote & Onsite Opportunities at brighthush

About brighthush

brighthush is a leading provider of student financial services, partnering with colleges and universities across the United States to empower prospective, current, and former students. Our mission is simple: to make higher‑education financing transparent, accessible, and stress‑free. With a reputation for excellence and a commitment to employee growth, brighthush has been recognized as a National Top Workplace for three consecutive years. Whether you’re dialing into a student’s first financial aid question or guiding a graduate through loan repayment, you’ll be part of a team that truly makes a difference.

Why Join brighthush?

At brighthush, culture isn’t just a buzzword—it’s the foundation of everything we do. We invest in our people through:

• Growth & Development: Paid training, tuition assistance, and a Leadership Development Program that opens doors to career advancement.
• Comprehensive Benefits: Medical, dental, vision, pet, life, and disability insurance, plus Teledoc and an Employee Assistance Program.
• Work‑Life Balance: 11 paid holidays, paid vacation, sick leave, and a mental‑health day after six months of continuous service.
• Community & Wellness: Company‑sponsored clubs, fitness challenges, reward programs, and volunteer opportunities.
• Remote Flexibility: After on‑site training and six months of consistent performance, you may transition to a remote role—subject to business needs and performance standards.

Position Overview

We’re seeking a dedicated Customer Service Representative to join our student financial services team in El Paso, TX (remote‑eligible). In this role, you’ll be the first point of contact for students navigating financial aid, admissions, billing, registration, and loan repayment. Your professionalism, empathy, and problem‑solving skills will help students feel supported and informed at every step of their educational journey.

Key Responsibilities

• Handle inbound and outbound calls with a courteous, solution‑focused approach.
• Adhere to call quality, productivity, and attendance metrics, consistently meeting or exceeding targets.
• Utilize brighthush systems, knowledge bases, and scripts to deliver accurate, timely information.
• Represent brighthush and partner institutions with professionalism and integrity.
• Document interactions accurately in the CRM, ensuring data integrity for future reference.
• Escalate complex issues to appropriate departments while maintaining a positive student experience.
• Participate in ongoing training sessions to stay current on policies, products, and industry best practices.
• Collaborate with cross‑functional teams (Admissions, Finance, IT) to resolve student inquiries efficiently.
• Contribute to process improvement initiatives by sharing frontline insights.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is preferred.
• Minimum of 1 year of customer service experience, preferably in a call‑center or educational environment.
• Strong verbal and written communication skills, with a clear, friendly tone.
• Proficiency with computers, including Microsoft Office Suite and CRM platforms.
• Excellent listening skills and the ability to remain calm under pressure.
• Organizational aptitude and the capacity to meet daily performance goals.
• Availability during business hours (Monday–Friday, 8 AM–8 PM EST) and flexibility for evening shifts as needed.
• Background check and drug screening clearance.

Preferred Qualifications

• Experience in higher‑education financial services or student support roles.
• Knowledge of financial aid regulations, student loans, and billing processes.
• Multilingual abilities (Spanish, French, Mandarin, etc.) to serve a diverse student body.
• Previous exposure to call‑center metrics such as AHT (Average Handle Time), CSAT (Customer Satisfaction), and FCR (First‑Contact Resolution).
• Demonstrated ability to work independently while collaborating with a team.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping students achieve their educational goals.
• Problem‑Solving: Ability to analyze issues and provide clear, actionable solutions.
• Adaptability: Comfortable navigating changing priorities and new technologies.
• Team Player: Willingness to support colleagues and share best practices.
• Time Management: Efficiently balance multiple tasks while maintaining quality.
• Attention to Detail: Accurate data entry and adherence to compliance standards.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the student community you serve. We offer:

• Structured onboarding and continuous learning modules covering financial aid, admissions, and technology tools.
• Mentorship programs pairing new hires with seasoned professionals.
• Clear promotion tracks—from Customer Service Representative to Team Lead, Supervisor, and beyond.
• Cross‑departmental rotations to broaden your skill set and expand your network.
• Annual tuition reimbursement for courses related to higher‑education administration, finance, or customer experience.

Work Environment & Culture

Our hybrid model blends the energy of an on‑site team with the flexibility of remote work. You’ll enjoy:

• Modern, collaborative office spaces in El Paso with ergonomic furniture and high‑speed internet.
• Regular team‑building events, both virtual and in‑person, fostering camaraderie and shared purpose.
• A culture of transparency where your voice matters—feedback loops, suggestion boxes, and open‑door leadership.
• Recognition programs celebrating milestones, achievements, and exceptional service.
• Commitment to diversity, equity, and inclusion—our workforce reflects the communities we serve.

Compensation & Benefits

We offer a competitive base pay of $16.20 per hour, with additional hourly incentives for performance and overtime. In addition to the base salary, you’ll receive:

• Health and welfare fringe benefits, including medical, dental, vision, and pet coverage.
• Life and disability insurance.
• Access to Teledoc for telehealth services.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Paid time off: 11 holidays, vacation days, sick leave, and a mental‑health day after six months.
• Potential for overtime pay based on workload and business needs.

How to Apply

If you’re ready to make a tangible impact on students’ lives while advancing your own career, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

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Join brighthush Today

At brighthush, we believe that every student deserves a clear path to financial success. As a Customer Service Representative, you’ll be the friendly voice that guides them through that path. Your work will have purpose, your leaders will support you, and your growth will be a priority. Take the next step in your career—apply now and help shape the future of student financial services.