Dynamic Customer Onboarding Executive – Driving Seamless School Platform Adoption & Training at brighthush

About brighthush

brighthush is a trailblazer in educational technology, empowering schools across the country to unlock the full potential of their facilities through a cutting‑edge online booking platform. With a robust network of over 1,500 schools, brighthush has become synonymous with innovation, reliability, and a customer‑centric approach that transforms how schools manage space, resources, and events. Our mission is simple: to make every school’s day smoother, more efficient, and more engaging for students, teachers, and parents alike.

As part of the larger brighthush ecosystem, we blend technology with a deep understanding of the educational landscape. Our platform not only streamlines booking processes but also integrates seamlessly with existing school systems, providing real‑time analytics, automated notifications, and a user‑friendly interface that caters to both tech‑savvy staff and those who prefer a more hands‑on experience.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values creativity, collaboration, and continuous improvement. We champion a culture of learning, where every team member is encouraged to grow professionally and personally. Whether you’re a seasoned customer support veteran or a fresh graduate with a passion for education, brighthush offers:

• Remote work flexibility with a supportive virtual community
• Access to industry‑leading training and development programs
• Opportunities to influence product evolution through customer feedback loops
• A vibrant, inclusive workplace that celebrates diversity and innovation

Role Overview

As a Customer Onboarding Executive at brighthush, you will be the linchpin in delivering an exceptional customer experience. You will act as the primary point of contact for both end users of our platform and school partners, guiding them through onboarding, delivering training, and providing ongoing support to ensure they extract maximum value from our solutions.

Key Responsibilities

• Respond to incoming customer enquiries and resolve issues efficiently and professionally.
• Deliver engaging online training sessions and webinars, helping clients confidently navigate and use the platform.
• Support schools throughout their onboarding journey, ensuring a smooth and positive experience.
• Build strong relationships with customers through regular communication and ongoing support.
• Consistently deliver a high standard of customer service, exceeding client expectations wherever possible.
• Work collaboratively with colleagues across the business to ensure customers receive the best possible experience.

Ways of Working

• Take ownership of customer enquiries and follow issues through to resolution, keeping customers informed along the way.
• Work collaboratively with colleagues to share knowledge and ensure customers receive consistent support.
• Communicate clearly and adapt your approach to suit different customers and levels of technical confidence.
• Manage priorities effectively in a remote‑working environment, balancing incoming enquiries with training and onboarding activity.

Essential Qualifications

• Proven experience delivering customer support or working in a customer‑facing role.
• Comfortable working independently and collaboratively in a remote team.
• Experience building positive relationships with customers or clients.
• Ability to explain technical information clearly and simply.
• Experience delivering online training or supporting customer onboarding.
• Experience working with online platforms, systems or software.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills and a proactive, solutions‑focused approach.
• Good organisation and ability to manage competing priorities.
• Enthusiasm for delivering a high standard of customer service.

Preferred Qualifications

• Background in the education sector or a strong understanding of school operations.
• Experience with SaaS products and subscription management.
• Familiarity with data analytics tools and reporting dashboards.
• Knowledge of project management methodologies.
• Multilingual capabilities to support a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Exceptional communication skills, both written and verbal.
• Strong analytical and data‑driven decision‑making.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Team player with a collaborative spirit.
• Tech‑savvy with a knack for learning new tools quickly.
• Time‑management and prioritisation skills.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the industry we serve. As a Customer Onboarding Executive, you will:

• Gain exposure to product development cycles, influencing future platform enhancements.
• Develop expertise in educational technology, positioning you as a subject‑matter expert.
• Participate in cross‑functional projects that span sales, marketing, and engineering.
• Advance into senior support roles, customer success leadership, or product management.
• Access to continuous learning resources, including workshops, certifications, and industry conferences.

Work Environment & Company Culture

brighthush thrives on a culture that values transparency, innovation, and work‑life balance. Our remote‑first model is supported by:

• Weekly virtual team huddles to share wins, challenges, and ideas.
• Monthly “innovation days” where employees can pitch new features or process improvements.
• Annual retreats that bring the remote team together for team‑building and strategic planning.
• Open‑door communication channels with leadership, ensuring every voice is heard.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote customer‑support roles.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance coverage.
• Generous paid time off and flexible holiday scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Access to a company‑wide wellness program, including virtual fitness classes and mental health resources.
• Equity or stock‑option opportunities for long‑term employees.

How to Apply

If you’re excited to join a forward‑thinking team that is reshaping the educational landscape, we’d love to hear from you. Submit your application through our careers portal and let’s explore how you can make a lasting impact at brighthush.

Apply Now –