Dynamic Customer Service Assistant – Multilingual Support Specialist for Remote Operations at brighthush, Manila, Philippines

About brighthush

brighthush is a forward‑thinking education technology company that empowers learners worldwide through innovative language assessment tools and personalized learning experiences. With a global footprint spanning over 50 countries, we are committed to bridging language barriers and unlocking potential for students, educators, and institutions. Our mission is to make high‑quality language education accessible, engaging, and data‑driven, and we do so by combining cutting‑edge technology with a passionate, customer‑centric culture.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑growing team that values creativity, collaboration, and continuous learning. We celebrate diversity, encourage fresh ideas, and reward initiative. As a remote‑first organization, we provide flexible work arrangements, a modern digital workplace, and a supportive environment that nurtures professional growth and personal well‑being.

Position Overview

We are looking for a highly motivated Customer Service Assistant to join our Manila, Philippines remote team. In this role, you will be the frontline advocate for our global users, delivering exceptional support in both English and Spanish. You will handle customer inquiries, manage account details, and contribute to the smooth operation of our customer service ecosystem. This is an entry‑level position that offers a clear path to advancement within brighthush’s customer success and product teams.

Key Responsibilities

• Provide timely, accurate, and courteous support to customers via email, chat, and phone in English and Spanish.
• Resolve account‑related issues, including login problems, subscription changes, and billing inquiries, while maintaining high customer satisfaction scores.
• Document all interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborate with cross‑functional teams (Product, Engineering, Marketing) to relay user feedback and help shape future product enhancements.
• Assist in the creation and maintenance of knowledge‑base articles, FAQs, and training materials to empower customers and reduce repeat inquiries.
• Participate in regular team meetings, training sessions, and performance reviews to continuously improve service quality.
• Monitor and analyze customer support metrics, providing insights and recommendations for process improvements.
• Support special projects such as onboarding new clients, conducting satisfaction surveys, and running pilot programs for new features.

Essential Qualifications

• Associate’s degree or equivalent work experience in a customer‑facing role.
• Fluent in English and intermediate proficiency in Spanish (written and spoken).
• Strong computer literacy, with advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience using CRM platforms (e.g., Salesforce, Zendesk, HubSpot) is highly desirable.
• Excellent organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
• Exceptional written and verbal communication skills, with a keen eye for detail.
• Self‑motivated and proactive, capable of working independently while thriving in a collaborative team environment.
• Positive attitude, resilience, and a genuine passion for helping others succeed.

Preferred Qualifications

• Previous experience in the education technology or SaaS industry.
• Knowledge of language assessment tools or learning management systems.
• Experience with data analysis tools (e.g., Excel, Google Sheets, Tableau).
• Additional language skills beyond English and Spanish.
• Certifications in customer service or support (e.g., CSCS, ITIL).

Core Skills & Competencies

• Customer‑centric mindset with a strong focus on empathy and problem‑solving.
• Adaptability to rapidly changing priorities and evolving product features.
• Strong analytical thinking and data‑driven decision making.
• Team player who values open communication and constructive feedback.
• Time‑management skills that enable efficient handling of high‑volume inquiries.
• Tech‑savvy attitude, comfortable learning new software and tools quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Assistant, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and customer success best practices.
• Clear career pathways to roles such as Customer Success Manager, Product Support Specialist, or even Product Manager.
• Opportunities to lead cross‑functional projects, enhancing your leadership and project‑management skills.
• Access to an internal knowledge hub, webinars, and conferences to keep you at the forefront of the ed‑tech landscape.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and inclusivity. Our remote‑first model means you can work from anywhere in the Philippines, with flexible hours that respect your work‑life balance. We host virtual team‑building events, monthly town halls, and quarterly hackathons to keep the energy high and the collaboration strong. Our leadership team is approachable, and we encourage every employee to voice ideas that can shape the future of our organization.

Compensation & Benefits

While the base salary range for this role is PHP 308,300 – 350,000 per year, we also offer:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and wellness stipend to support your physical and mental health.
• Professional development budget for courses, certifications, and conferences.
• Paid time off, including vacation, sick leave, and public holidays.
• Flexible work schedule and remote work infrastructure support.
• Employee referral program with attractive rewards.

How to Apply

Ready to make a difference in the lives of learners worldwide? Submit your application through our careers portal and join the brighthush team where your voice matters, your growth is nurtured, and your impact is felt across the globe.