Senior Customer Service Representative – Healthcare & Health Insurance Support Specialist – Remote (Florida/Tallahassee) – Full Time – brighthush

About brighthush

brighthush is a leading force in the healthcare and health‑insurance landscape, dedicated to transforming the way individuals and families experience health and wellness. With a mission to create a world where every person has access to personalized, compassionate care, brighthush leverages cutting‑edge technology, data‑driven insights, and a culture of continuous improvement to deliver exceptional service across the entire member journey. Our team is built on the principles of integrity, innovation, and inclusivity, and we are proud to be recognized as a top employer in the industry.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic organization that values your expertise and empowers you to make a real impact. We offer a collaborative, remote‑first work environment that supports work‑life balance, professional growth, and a culture of recognition. Whether you’re a seasoned customer service veteran or a rising star in the healthcare sector, brighthush provides the tools, training, and opportunities you need to thrive.

Position Overview

We are seeking a highly motivated Senior Customer Service Representative to join our remote team in Florida or Tallahassee. In this role, you will serve as the primary point of contact for members, patients, providers, and healthcare clients, ensuring that every interaction reflects brighthush’s commitment to excellence. You will handle inbound calls, respond to emails, and resolve complex concerns with empathy, accuracy, and efficiency.

Key Responsibilities

• Act as the first line of support for members, patients, and providers, addressing inquiries related to health plans, benefits, claims, and enrollment.
• Manage high‑volume inbound and outbound communications, maintaining a professional and courteous tone at all times.
• Utilize brighthush’s customer relationship management (CRM) system and Microsoft Outlook to track interactions, document resolutions, and follow up on pending issues.
• Escalate complex or unresolved matters to appropriate internal teams while ensuring timely and transparent communication with the customer.
• Collaborate with cross‑functional teams—including underwriting, billing, and provider relations—to resolve member concerns and improve service processes.
• Maintain up‑to‑date knowledge of health insurance products, regulatory changes, and industry best practices.
• Contribute to continuous improvement initiatives by identifying trends, providing feedback, and participating in training sessions.
• Adhere to all compliance standards, privacy regulations, and company policies to protect member data and confidentiality.
• Track and report on key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and first‑contact resolution rates.
• Mentor and coach junior team members, sharing expertise and fostering a collaborative team culture.

Essential Qualifications

• High school diploma or GED; a bachelor’s degree in a related field is a plus.
• Minimum of 3 years of customer service experience in the healthcare or health‑insurance industry.
• Proven track record of handling complex member inquiries and resolving issues with a high degree of accuracy.
• Strong technical aptitude, including proficiency with Microsoft Outlook, CRM platforms, and basic troubleshooting of common software issues.
• Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and empathetically.
• Demonstrated ability to work independently in a remote setting, managing time effectively and maintaining productivity.
• Experience with remote work tools such as Zoom, Teams, and collaboration platforms.
• Knowledge of HIPAA regulations and a commitment to maintaining confidentiality and data security.
• Strong problem‑solving skills and a proactive approach to identifying and addressing member needs.

Preferred Qualifications

• Experience working with health plan members in a call center environment.
• Familiarity with health insurance terminology, benefits administration, and claims processing.
• Previous experience in a supervisory or mentorship role.
• Knowledge of additional languages beyond English.
• Certification in customer service or healthcare administration.

Key Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical and critical‑thinking abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and cross‑functional communication.
• Attention to detail and commitment to accuracy.
• Resilience under pressure and a positive attitude.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Service Representative, you will have access to:

• Structured career pathways that can lead to roles in team leadership, quality assurance, or process improvement.
• Ongoing training programs covering product knowledge, regulatory updates, and advanced customer service techniques.
• Mentorship from experienced leaders who are dedicated to your professional development.
• Opportunities to participate in cross‑departmental projects that influence company strategy and innovation.
• Access to a digital learning portal with courses on healthcare policy, data analytics, and technology tools.

Work Environment & Company Culture

brighthush embraces a remote‑first culture that prioritizes flexibility, autonomy, and collaboration. Our team members enjoy:

• Flexible scheduling options to accommodate personal commitments.
• Regular virtual team building events, wellness challenges, and recognition programs.
• A culture of transparency, where ideas are welcomed and feedback is encouraged.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Access to state‑of‑the‑art technology that supports seamless communication and productivity.

Compensation & Benefits

While the base salary range for this role is USD 38,480 – 73,403 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and future:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans with generous coverage options.
• Retirement savings plan with company matching contributions.
• Generous paid time off (PTO) and holiday schedule.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Employee assistance program (EAP) for mental health and well‑being support.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness initiatives, including virtual fitness classes and wellness stipends.

Location & Remote Work

This position is fully remote, with a preference for candidates located in Florida or Tallahassee. You will be equipped with a reliable high‑speed internet connection, a quiet workspace, and the necessary hardware to perform your duties effectively.

How to Apply

Ready to take the next step in your career and join a team that values excellence, innovation, and compassion? Submit your application through the link below and let us explore how your skills and experience align with brighthush’s mission.

Apply to brighthush Today

Join brighthush – Where Your Expertise Meets Purpose

At brighthush, every interaction you handle has the potential to improve a member’s health journey. If you are passionate about delivering outstanding customer service, thrive in a fast‑paced environment, and want to grow your career while making a tangible difference, we want to hear from you. Apply now and become a vital part of a team that is redefining healthcare support for the better.