Dynamic Customer Service Associate – Remote, Flexible Scheduling, Career Growth in Supplemental Insurance at brighthush

About brighthush

brighthush has been a trusted partner for working families across North America and beyond for over seven decades. Since 1951, we’ve dedicated ourselves to providing life, accident, and supplemental health insurance solutions that protect what matters most. Our mission is simple yet powerful: to build lasting relationships by delivering personalized, compassionate service that empowers families to make informed decisions about their future. With a presence in 49 states, the District of Columbia, Canada, and New Zealand, brighthush is a global leader in supplemental insurance, and we’re looking for passionate individuals to join our growing team.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that every team member’s contribution matters. We foster a culture of collaboration, innovation, and continuous learning. Our remote-first approach gives you the flexibility to balance work and life while still enjoying the camaraderie of a high-performing team. We invest in your professional development through structured training programs, mentorship, and clear advancement pathways. Whether you’re just starting out or looking to elevate your career, brighthush offers the resources, support, and opportunities you need to thrive.

Role Overview

The Customer Service Associate is the frontline ambassador of brighthush’s values. You’ll connect with members of labor unions, credit unions, and associations, guiding them through the nuances of our insurance products and ensuring they feel confident and supported. This role is ideal for individuals who love building relationships, solving problems, and making a tangible difference in people’s lives.

Key Responsibilities

• Client Engagement: Conduct virtual and in-home consultations, listening attentively to client needs and tailoring solutions that fit their unique circumstances.
• Product Knowledge: Master our suite of life, accident, and supplemental health insurance offerings to provide accurate, up-to-date information.
• Relationship Management: Build and nurture long-term relationships with members, ensuring high satisfaction and repeat engagement.
• Data Accuracy: Maintain meticulous records in our CRM system, ensuring all client interactions and policy details are captured accurately.
• Compliance & Ethics: Adhere to all regulatory requirements and company policies, including background checks and confidentiality standards.
• Performance Metrics: Meet or exceed weekly call volume, conversion rates, and customer satisfaction targets.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute ideas to enhance the customer experience.

Essential Qualifications

• Communication Excellence: Clear, confident verbal and written communication skills that inspire trust and clarity.
• Tech Savvy: Comfortable using computers, email, and everyday online tools; experience with CRM platforms is a plus.
• Reliability: Strong work ethic, punctuality, and a willingness to learn and adapt in a fast-paced environment.
• Positive Attitude: Friendly, outgoing, and enthusiastic demeanor that resonates with clients from diverse backgrounds.
• Organizational Skills: Ability to manage time effectively, prioritize tasks, and maintain focus during high-volume periods.
• Background Check: Successful completion of a criminal background check and other pre-employment screenings.

Preferred Qualifications

• Prior experience in customer service, sales, or insurance support.
• Knowledge of the supplemental insurance market or related financial products.
• Experience working remotely with a self‑directed work style.
• Fluency in multiple languages to serve a diverse client base.

Skills & Competencies

• Empathy & Active Listening: Ability to understand client concerns and respond with genuine care.
• Problem‑Solving: Quick thinking to resolve issues and find creative solutions.
• Adaptability: Thrive in a dynamic environment where priorities can shift rapidly.
• Team Collaboration: Work seamlessly with colleagues across departments to deliver a cohesive client experience.
• Data‑Driven Decision Making: Use metrics and feedback to refine approaches and improve outcomes.

Career Growth & Development

• Structured onboarding program that equips you with the knowledge and tools to succeed.
• Ongoing training modules covering product updates, sales techniques, and regulatory changes.
• Mentorship opportunities with senior associates and managers.
• Clear promotion pathways from Associate to Senior Associate, Team Lead, and beyond.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.

Work Environment & Company Culture

• Remote‑first model with flexible scheduling to support work‑life balance.
• Inclusive, supportive culture that values diversity, equity, and belonging.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• Recognition programs that celebrate individual and team achievements.
• Commitment to sustainability and community outreach initiatives.

Compensation & Benefits

• Competitive base salary with weekly pay.
• Performance‑based bonus structure that rewards outstanding results.
• Comprehensive benefits package (subject to eligibility), including health insurance reimbursement and life insurance coverage.
• Retirement plan options with company matching.
• Generous paid time off and flexible holiday scheduling.
• Professional development stipend and tuition reimbursement.
• Wellness programs, mental health resources, and employee assistance programs.

How to Apply

Ready to build a rewarding career where you can make a real difference? Join brighthush and help families protect what matters most. Click the link below to submit your application and take the first step toward an exciting new chapter.