Senior Director, Regional Customer Team – Immunology KEE Engagement & Strategic Advocacy Leadership

About brighthush and the Immunology Landscape

At brighthush, we are on a relentless mission to transform patient lives by turning scientific breakthroughs into tangible health outcomes. Our Immunology portfolio tackles some of the most challenging autoimmune and inflammatory diseases, from rheumatoid arthritis to psoriasis and beyond. We believe that the best science is delivered through collaboration—between clinicians, researchers, patients, and the communities that care for them. If you thrive in an environment where innovation meets impact, and you’re ready to lead a high‑performing team that shapes the future of immunology, brighthush invites you to join us.

Role Overview

As Senior Director, Regional Customer Team, you will spearhead a dynamic group of Regional Customer Directors (RCDs) who are the linchpins between our brand, medical, and commercial functions. Your strategic vision will guide the identification, cultivation, and activation of Key External Experts (KEEs) across the United States, ensuring that our immunology brands resonate with clinicians, payers, and patient advocates alike. You will report directly to the US Head of Immunology and sit on the US Immunology Commercial Leadership Team, collaborating with cross‑functional partners to align KEE engagement with brand strategy, sales objectives, and market access goals.

Key Responsibilities

• Strategic Leadership: Provide clear, forward‑looking direction to the RCD team, setting ambitious yet achievable goals that align with the broader immunology strategy.
• KEE Engagement Strategy: Design and execute a comprehensive KEE advocacy plan that identifies, nurtures, and activates experts across rheumatology, dermatology, and other immunology specialties.
• Scientific Communications: Co‑develop the Clinical‑to‑Commercial HCP Scientific Communications platform in partnership with Medical and US Marketing teams, ensuring consistent, evidence‑based messaging.
• Congress & Event Leadership: Lead the national congress strategy, overseeing KEE participation, speaker programs, product theaters, and virtual community initiatives.
• Cross‑Functional Alignment: Ensure regional plans are compliant with Medical, Marketing, and Sales strategies, and that all activities support brand objectives and regulatory requirements.
• Insight Generation: Leverage KEE input to shape market leadership, advocacy, and commercial tactics, including advisory boards, expert panels, and consulting agreements.
• Stakeholder Management: Build and maintain strong relationships with senior leaders across Sales, Brand, Marketing, Medical Affairs, Market Access, and Global teams.
• Team Development: Mentor and coach RCDs, fostering a culture of collaboration, continuous learning, and high performance.
• Project Leadership: Deliver high‑impact projects that generate measurable value for brands, KEEs, and the broader organization.
• Strategic Recommendations: Consolidate insights and provide actionable recommendations that inform brand strategy across the immunology portfolio.

Essential Qualifications

• Bachelor’s degree in a related field (Pharmacy, Life Sciences, Business, or equivalent).
• 10+ years of progressive experience in the pharmaceutical or biotech industry, with a proven track record across Sales, Brand/Marketing, Market Access, Commercial Operations, and/or Medical Affairs.
• Demonstrated line‑management experience, leading high‑performing teams in a complex, matrixed environment.
• Clinical experience in rheumatology, dermatology, or other immunology diseases is highly desirable.
• Proven ability to build, implement, and execute multi‑year project plans and programs.
• Exceptional verbal and written communication skills, with the ability to influence senior stakeholders.
• Team‑first leadership style, fostering collaboration and a culture of continuous improvement.
• Remote work capability with a preference for candidates living near a major airport; travel up to 40–50% required.

Preferred Qualifications

• Advanced degree (PhD, MD, MBA, or equivalent) in a relevant field.
• Established relationships with Key External Experts in rheumatology and immunology.
• Experience in developing and managing KEE engagement plans for large, multi‑brand portfolios.

Skills & Competencies

• Strategic Thinking & Execution
• Stakeholder Influence & Relationship Management
• Data‑Driven Decision Making
• Cross‑Functional Collaboration
• Project & Program Management
• Team Leadership & Coaching
• Adaptability & Resilience in a fast‑paced environment
• Commitment to Diversity, Equity, and Inclusion

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As Senior Director, you will:

• Lead high‑visibility initiatives that shape the future of immunology across the United States.
• Collaborate with senior executives, gaining exposure to strategic decision‑making at the highest level.
• Access to leadership development programs, mentorship, and cross‑functional rotations.
• Opportunities to present at national and international conferences, enhancing your professional profile.
• Continuous learning through internal knowledge hubs, industry conferences, and advanced training.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Collaboration, and Impact. We empower our teams to think big, act fast, and work together to turn science into real‑world solutions. You’ll find:

• A flexible, remote‑first work model that supports work‑life balance.
• Inclusive teams that celebrate diverse perspectives and foster belonging.
• Transparent communication channels, from weekly town halls to real‑time collaboration tools.
• A commitment to employee well‑being, with mental health resources, wellness programs, and flexible leave policies.
• A culture that rewards curiosity, experimentation, and learning from both successes and setbacks.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base Salary: $231,988.80 – $347,983.20 USD (variable based on location, experience, and performance).
• Short‑Term Incentive Bonus: Eligibility for a performance‑based bonus program.
• Long‑Term Incentive: Participation in an equity‑based program that aligns your success with the company’s growth.
• Retirement: 401(k) plan with company match.
• Health & Wellness: Comprehensive medical, dental, vision, and prescription drug coverage.
• Paid Time Off: Generous vacation, holidays, and personal leave.
• Additional benefits such as tuition reimbursement, employee assistance programs, and flexible work arrangements.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that places patients at the heart of everything we do. Your work will directly influence how clinicians, payers, and patients experience our immunology therapies. You will collaborate with world‑class scientists, clinicians, and business leaders, and you will have the autonomy to shape the future of KEE engagement and brand strategy.

We value diversity, equity, and inclusion, and we are committed to creating an environment where every voice is heard and every talent can thrive. If you are a visionary leader who is eager to make a lasting impact in the field of immunology, we encourage you to apply today.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal and join a team that is redefining the future of immunology.