Dynamic Outbound Customer Engagement Coordinator – Driving Service Appointment Success & Customer Satisfaction at brighthush

About brighthush

brighthush is a leading automotive retailer that redefines the way people experience vehicle ownership. With a nationwide network of dealerships, cutting‑edge technology, and a passion for customer delight, brighthush empowers drivers to make informed decisions about buying, financing, and maintaining their vehicles. Our mission goes beyond sales – we’re committed to building lasting relationships, fostering community impact, and creating a workplace where every associate feels valued, challenged, and inspired to grow.

Position Overview

As an Outbound Customer Engagement Coordinator, you will be the heartbeat of our Business Development & Contact Center team. You’ll manage high‑volume outbound campaigns across multiple brighthush locations, nurture customer relationships, and schedule service appointments that drive revenue and elevate the brighthush experience. This role is ideal for a sales‑driven, detail‑oriented professional who thrives in a fast‑paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities

• Outbound Campaign Management: Execute daily outbound calls, texts, and emails to promote service appointments, recalls, and special offers.
• Customer Relationship Building: Establish rapport with customers, understand their needs, and provide personalized service recommendations.
• Appointment Coordination: Schedule and confirm service appointments, ensuring optimal utilization of dealership resources.
• Data Accuracy & Reporting: Maintain accurate records in CRM, track key performance indicators, and generate regular reports for management.
• Collaboration: Work closely with Service Departments, Parts, and Finance teams to align customer needs with dealership capabilities.
• Problem Solving: Resolve customer inquiries, address concerns, and offer creative solutions to enhance satisfaction.
• Continuous Improvement: Participate in process improvement initiatives, share best practices, and contribute to a culture of excellence.

Essential Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• Minimum of one year of experience in a customer‑facing role, preferably in outbound call center or sales.
• Proficiency with CRM systems, call‑center technology, and scheduling software.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple tasks with meticulous attention to detail.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Professional appearance and demeanor.

Preferred Qualifications

• Experience in the automotive industry or knowledge of vehicle service and maintenance.
• Track record of meeting or exceeding outbound call volume and appointment‑setting targets.
• Previous experience with service scheduling or appointment coordination.
• Familiarity with brighthush’s product lines, service offerings, and promotional programs.
• Demonstrated ability to work collaboratively in a team environment.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help customers.
• Sales Acumen: Ability to upsell service packages and promotions while maintaining integrity.
• Communication: Clear, concise, and persuasive communication across multiple channels.
• Problem‑Solving: Quick thinking, resourcefulness, and a solution‑oriented approach.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Team Collaboration: Build strong relationships with internal partners and contribute to a positive team culture.
• Adaptability: Thrive in a dynamic environment with changing priorities and high call volume.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As an Outbound Customer Engagement Coordinator, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Cross‑functional training in sales, service, and finance to broaden your skill set.
• Leadership development tracks for high‑performing associates interested in managerial roles.
• Regular performance reviews and goal‑setting sessions to align your career path with brighthush’s strategic objectives.
• Opportunities to participate in company‑wide initiatives such as community outreach, sustainability projects, and innovation labs.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, collaboration, and continuous improvement. Our teams are empowered to:

• Share ideas and feedback through open forums and suggestion platforms.
• Celebrate successes with team events, recognition programs, and community service days.
• Maintain a healthy work‑life balance with flexible scheduling and supportive policies.
• Engage in professional development through workshops, certifications, and tuition reimbursement.
• Participate in brighthush’s philanthropic initiatives, such as the brighthush Foundation, which supports cancer research, education, and community enrichment.

Compensation & Benefits

Hourly Rate: $21.00 (competitive within the industry) Benefits Package:

• Health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid time off, holidays, and sick leave.
• Employee discount program for new and pre‑owned vehicles, parts, accessories, and service packages.
• Access to exclusive deals through the brighthush Rewards portal.
• Participation in the brighthush Foundation fundraising events and charitable giving.

How to Apply

Ready to make a tangible impact on the brighthush customer experience? Click the link below to submit your application and join a team that values innovation, teamwork, and community impact.

Apply to Join brighthush Today

Closing Statement

The Outbound Customer Engagement Coordinator role is more than a job – it’s an opportunity to shape the future of automotive service, build lasting relationships, and grow within a forward‑thinking organization. If you are a motivated, customer‑focused professional ready to drive results and make a difference, we invite you to apply and become part of the brighthush family.