Dynamic Customer Service & Booking Specialist – High‑Impact Client Engagement & Scheduling Expert at brighthush

About brighthush

brighthush is a leading provider of integrated home‑service solutions, combining plumbing, heating, air‑conditioning, electrical, and HVAC expertise under one trusted brand. With a legacy spanning over 17 years, we have built a reputation for delivering exceptional service, innovative technology, and a culture that values every team member. Our mission is simple yet powerful: to elevate the everyday experience of our customers by providing reliable, transparent, and personalized service that feels like home.

Why This Role Matters

At brighthush, the Customer Service & Booking Specialist is the first touchpoint for every customer. Your voice sets the tone for the entire service journey, turning inquiries into appointments, concerns into solutions, and first impressions into lasting loyalty. In a fast‑paced environment where every minute counts, your ability to listen, empathize, and act with urgency directly impacts our technicians’ efficiency and our customers’ satisfaction.

Key Responsibilities

• Inbound Call Management: Answer calls promptly, greet customers warmly, and assess their needs with active listening.
• Outbound Scheduling: Proactively reach out to potential clients, confirm appointments, and follow up on pending bookings.
• Empathy & Trust Building: Use clear, compassionate communication to build rapport and reassure customers.
• Urgency & Problem Solving: Resolve scheduling conflicts, address last‑minute changes, and ensure timely service delivery.
• CRM Mastery: Accurately enter and update customer data, appointment details, and service notes in ServiceTitan.
• Team Coordination: Liaise with dispatch, field technicians, and management to synchronize schedules and communicate updates.
• Performance Targets: Meet or exceed daily booking quotas while maintaining high customer satisfaction scores.
• Continuous Learning: Participate in ongoing training to stay current with product knowledge, CRM updates, and customer service best practices.

Essential Qualifications

• 3–5 years of experience in customer service, call centers, or appointment‑setting roles.
• Fluent in English with excellent written and verbal communication skills.
• Professional phone presence, strong etiquette, and a friendly, confident tone.
• Highly organized, detail‑oriented, and solution‑focused mindset.
• Tech‑savvy with a proven ability to learn and navigate CRM systems quickly.
• Self‑motivated, collaborative, and comfortable working in a performance‑driven environment.
• Reliable high‑speed internet and a dedicated, quiet home office setup.

Preferred Qualifications

• Experience using ServiceTitan or similar scheduling and service‑management platforms.
• Background in HVAC, plumbing, electrical, or general home‑service industries.
• Prior dispatch or field‑service coordination experience.
• Knowledge of local service regulations and safety standards.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Communication Excellence: Ability to convey complex information simply and persuasively.
• Time Management: Prioritize tasks, manage multiple calls, and meet tight deadlines.
• Problem‑Solving: Quickly identify issues, propose solutions, and follow through.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Team Collaboration: Work effectively with dispatch, technicians, and leadership.
• Data Integrity: Maintain accurate, up‑to‑date records in the CRM.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service & Booking Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer‑service techniques, and advanced CRM usage.
• Mentorship from seasoned field technicians and senior dispatch managers.
• Clear career pathways to roles such as Senior Scheduler, Dispatch Lead, Customer Experience Manager, or even Technical Sales.
• Regular performance reviews with actionable feedback and goal setting.
• Opportunities to cross‑train in other departments, broadening your skill set and internal network.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive culture that values collaboration, innovation, and personal well‑being. Highlights include:

• Fully remote work model with flexible hours (Monday‑Friday core schedule, occasional overtime or weekend coverage as needed).
• Regular virtual team events, game nights, and wellness challenges to keep morale high.
• Open‑door leadership style—your voice matters, and ideas are welcomed at all levels.
• Commitment to diversity, equity, and inclusion, ensuring every employee feels respected and empowered.
• Community outreach initiatives where teams volunteer and support local causes.

Compensation, Perks & Benefits

• Competitive hourly rate: $20–$24 per hour, with performance‑based bonuses.
• Comprehensive benefits package: health, dental, vision, and life insurance.
• 401(k) retirement savings plan with company match.
• Paid time off (PTO) for vacation, personal days, and sick leave.
• Paid training and professional development courses.
• Home‑office stipend to support a productive remote workspace.
• Employee referral program with generous rewards.

Ready to Make an Impact?

If you are a natural communicator who thrives on turning conversations into action, brighthush invites you to join our team as a Customer Service & Booking Specialist. Your daily interactions will shape the experience of thousands of homeowners, ensuring they receive timely, reliable service while building trust in our brand.

Apply today and become part of a company that values your expertise, supports your growth, and celebrates every success—both big and small.