Entry‑Level Customer Experience Specialist – Remote, Renewable Energy Champion – 40 Hours/Week – Join brighthush

About brighthush

brighthush is a trailblazing renewable energy company that is reshaping the U.S. electricity market by delivering 100 % clean, pollution‑free power to homes and businesses across the nation. Our mission is simple yet ambitious: to create a world where every household and enterprise can power their lives with clean, reliable, and affordable energy, thereby reducing emissions, improving public health, and accelerating the transition to a sustainable future.

As a mission‑driven organization, brighthush thrives on innovation, collaboration, and a relentless focus on customer success. We believe that the key to a cleaner planet lies in empowering people with the knowledge and tools they need to make informed energy choices. That’s why we’re looking for a passionate, customer‑centric individual to join our Customer Experience team and help us build lasting relationships with our clients.

Why This Role Matters

In the renewable energy space, the customer experience is the linchpin that turns a one‑time switch to clean power into a lifelong partnership. As a Customer Experience Specialist, you will be the voice of brighthush, ensuring that every interaction—whether a quick question, a complex issue, or an educational inquiry—reflects our commitment to excellence, empathy, and sustainability. Your work will directly influence customer satisfaction, retention, and even revenue growth, making this role essential to our continued success.

Key Responsibilities

• Customer Support Excellence: Deliver prompt, courteous assistance across multiple channels—phone, email, chat, and virtual meetings—to achieve first‑contact resolution (FCR) and exceed customer expectations.
• Issue Resolution & Escalation: Investigate and resolve customer inquiries, concerns, and complaints efficiently, ensuring a favorable outcome while maintaining a calm, professional demeanor.
• Product & Service Mastery: Build deep knowledge of brighthush’s renewable energy offerings, billing processes, and account management features to provide accurate, insightful guidance.
• Documentation & CRM Management: Record all customer interactions, transactions, and follow‑ups in our CRM platform (brighthush), ensuring data integrity and accessibility for future reference.
• Customer Education: Proactively educate customers on product features, benefits, and best practices, empowering them to maximize the value of their clean energy solutions.
• Quality Assurance & Continuous Improvement: Participate in quality audits, provide feedback on process enhancements, and champion best practices that elevate the overall customer experience.
• Revenue & Retention Advocacy: Identify upsell or cross‑sell opportunities that align with customer needs, contributing to brighthush’s growth while maintaining a focus on customer satisfaction.

Essential Qualifications

• High School Diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience in a fast‑paced environment.
• Exceptional written and verbal communication skills in English.
• Strong problem‑solving and critical‑thinking abilities.
• Empathy, patience, and a genuine desire to help customers.
• Proficiency with CRM platforms (e.g., brighthush) and customer support tools.
• Excellent attention to detail and organizational skills.
• Ability to work independently in a 100 % remote setting.

Preferred Qualifications

• Experience in the renewable energy or utilities sector.
• Fluency in Spanish (or another language) to serve a diverse customer base.
• Knowledge of energy markets, sustainability initiatives, or related policy frameworks.
• Previous exposure to sales or upselling in a customer‑facing role.
• Familiarity with data analytics tools or reporting dashboards.

Core Skills & Competencies

• Customer‑Centric Mindset: Always puts the customer first, anticipating needs and delivering solutions that exceed expectations.
• Communication: Articulates complex information clearly and concisely, both verbally and in writing.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to new processes, technologies, and customer demands.
• Collaboration: Works effectively with cross‑functional teams—sales, technical support, billing—to resolve issues and share insights.
• Data‑Driven Decision Making: Uses metrics and customer feedback to identify trends, spot opportunities, and recommend improvements.
• Resilience: Maintains composure under pressure, turning challenging interactions into positive outcomes.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels our collective success. As a Customer Experience Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on renewable energy trends, product updates, and advanced customer service techniques.
• Clear career pathways into senior support roles, quality assurance, or customer success management.
• Opportunities to contribute to cross‑departmental projects, such as product development feedback loops or community outreach initiatives.
• Access to industry conferences, webinars, and certifications that enhance your professional skill set.

Work Environment & Culture

brighthush is proud to offer a fully remote work model that empowers you to balance professional growth with personal commitments. Our culture is built on:

• Flexibility: Flexible scheduling and a results‑oriented approach that values output over hours.
• Inclusivity: A diverse workforce that celebrates different perspectives, backgrounds, and ideas.
• Collaboration: Regular virtual team huddles, knowledge‑sharing sessions, and open communication channels.
• Well‑Being: Access to mental health resources, wellness stipends, and a supportive peer network.
• Impact: Every interaction contributes to a cleaner planet, giving you a tangible sense of purpose.

Compensation & Benefits

We offer a competitive hourly rate ranging from $20 to $25, commensurate with experience and performance. In addition to base pay, you will receive:

• Health, dental, and vision insurance (including telehealth services).
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Professional development stipend for courses, certifications, or conferences.
• Employee referral bonus program.
• Annual wellness challenge with rewards.

Equal Opportunity & Diversity

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other protected characteristic.

How to Apply

Ready to join a team that’s changing the world, one clean energy switch at a time? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Experience Specialist role at brighthush Careers. We look forward to learning how your passion for customer service and sustainability can help us accelerate our mission.

Join brighthush – Where Every Call Counts Toward a Cleaner Future

As a Customer Experience Specialist, you’ll be at the frontline of our customer journey, turning inquiries into opportunities and challenges into solutions. Your dedication will not only elevate our customers’ experience but also drive the adoption of clean energy across the country. If you’re eager to make a real difference, thrive in a remote, collaborative environment, and want to grow your career in the renewable energy sector, we encourage you to apply today.