Dynamic Customer Service Consultant – Remote, Atlanta & Georgia – Driving Exceptional Automotive Experiences with brighthush

About brighthush

brighthush is the nation’s most trusted destination for buying and selling high‑quality used vehicles. With a legacy of transparency, customer‑centric service, and a commitment to innovation, we’ve redefined the automotive retail experience for millions of drivers across the United States. Our mission is simple: make every car‑buying journey seamless, enjoyable, and tailored to the unique needs of each customer. As a leader in the industry, brighthush blends cutting‑edge technology with a human touch, empowering our teams to deliver outstanding service while driving sustainable growth.

Why Join brighthush?

At brighthush, we believe that people are the heart of everything we do. Our culture is built on collaboration, continuous learning, and a shared passion for excellence. As a Customer Service Consultant, you’ll be at the forefront of our customer experience, shaping how drivers discover, evaluate, and purchase their next vehicle. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas matter, your growth is supported, and your impact is felt across the organization.

Key Responsibilities

• Engage with customers across multiple channels—phone, chat, email, and social media—to understand their needs and guide them through the buying process.
• Recommend vehicles that align with customer preferences, budget, and lifestyle, leveraging our comprehensive inventory and data‑driven insights.
• Guide purchases by explaining financing options, trade‑in values, and warranty packages, ensuring customers feel confident and informed.
• Maintain accurate records of customer interactions, preferences, and follow‑up actions in Salesforce and Genesys.
• Collaborate with sales and service teams to coordinate seamless handoffs and ensure a consistent customer experience from inquiry to delivery.
• Adhere to compliance standards and obtain the required Automotive Salesperson License to operate within the Georgia market.
• Participate in continuous improvement initiatives by sharing feedback, suggesting process enhancements, and staying current with industry trends.

Essential Qualifications

• Prior experience in sales or customer service, preferably within the automotive or retail sectors.
• Exceptional communication and active listening skills, with the ability to build rapport quickly.
• Proficiency in Microsoft Office Suite, Salesforce, and Genesys contact‑center platform.
• Flexibility to work variable shifts, including nights, weekends, and holidays, to meet customer demand.
• Residency within 60 miles of the brighthush Central Executive Center (CEC) to facilitate occasional in‑person collaboration.
• Valid Automotive Salesperson License (or willingness to obtain one within the first 90 days).
• Strong problem‑solving abilities and a customer‑first mindset.

Preferred Qualifications

• Experience with automotive inventory management systems or dealership software.
• Knowledge of Georgia state automotive regulations and consumer protection laws.
• Multilingual capabilities to serve a diverse customer base.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Demonstrated ability to work collaboratively in cross‑functional teams.

Skills & Competencies

• Customer‑Centric Mindset – Always prioritizing the customer’s needs and ensuring a positive experience.
• Technical Proficiency – Comfortable navigating CRM systems, data entry, and digital communication tools.
• Adaptability – Thriving in a fast‑paced, evolving environment with shifting priorities.
• Analytical Thinking – Interpreting customer data to recommend the best vehicle solutions.
• Team Collaboration – Working effectively with sales, service, and support teams to deliver a unified experience.
• Time Management – Balancing multiple customer interactions while maintaining high quality and accuracy.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Service Consultant, you’ll have access to a comprehensive onboarding program, ongoing training modules, and mentorship from seasoned leaders. Our career ladder includes opportunities to transition into senior sales roles, team leadership, or specialized positions in customer experience strategy, data analytics, or operations. We also offer tuition reimbursement for relevant certifications and encourage participation in industry conferences and workshops.

Work Environment & Company Culture

Working remotely from Atlanta or anywhere within Georgia, you’ll enjoy the flexibility to balance professional and personal commitments. Our virtual collaboration tools—Slack, Microsoft Teams, and Zoom—ensure you stay connected with teammates and leaders. Despite the distance, we foster a strong sense of community through regular virtual town halls, team‑building events, and quarterly in‑person retreats at our headquarters. Diversity, equity, and inclusion are core values; we celebrate the unique perspectives that each team member brings to the table.

Compensation & Benefits

We offer a competitive base salary ranging from USD 43,056 to 65,312 per year, commensurate with experience and performance. In addition, you’ll receive a comprehensive benefits package that includes:

• Health, dental, and vision insurance with employer contributions.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and paid holidays.
• Employee assistance program (EAP) and wellness resources.
• Employee discount program on vehicle purchases and services.
• Professional development stipend and tuition reimbursement.
• Remote work stipend to support home office setup.

Performance bonuses and incentive programs are available for top performers, rewarding exceptional customer service and sales achievements.

How to Apply

Ready to join a team that values innovation, customer focus, and personal growth? Submit your application through the link below. We’re excited to learn how your skills and passion align with brighthush’s mission to deliver unparalleled automotive experiences.