Senior Customer Success Manager – AI‑Powered Construction Procurement & Project Accounting Solutions at brighthush

About brighthush

brighthush is a trailblazing technology company at the intersection of artificial intelligence, construction management, and financial operations. Our mission is to transform how construction firms source materials, automate accounts payable, and manage inventory through a unified, cloud‑based platform. By harnessing machine learning and advanced analytics, we empower project teams to reduce costs, accelerate delivery, and maintain razor‑sharp control over budgets and timelines.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the linchpin between our cutting‑edge product and the professionals who rely on it daily. You will guide customers through the full lifecycle of implementation, adoption, and optimization, ensuring they extract maximum value from our AI‑driven procurement and accounting solutions. Your deep technical acumen, combined with a passion for customer advocacy, will help shape the future of construction technology and elevate the success of our clients.

Key Responsibilities

• Implementation Leadership: Own the end‑to‑end onboarding process for new customers, from initial discovery to go‑live, ensuring seamless integration with their existing ERP, accounting, and project management systems.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support teams to translate customer feedback into product enhancements and feature roadmaps.
• Customer Advocacy: Serve as the primary voice of the customer within brighthush, championing their needs and driving continuous improvement.
• Strategic Guidance: Advise clients on best practices for leveraging AI in procurement, inventory control, and project accounting to achieve measurable ROI.
• Performance Monitoring: Track key success metrics (e.g., adoption rates, NPS, churn) and develop data‑driven action plans to address gaps.
• Training & Enablement: Deliver tailored training sessions, workshops, and documentation to empower users at all levels.
• Renewal & Upsell Support: Collaborate with the Account Management team to identify expansion opportunities and secure contract renewals.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups, sharing insights on construction technology trends.

Essential Qualifications

• Minimum 5 years of experience in customer success, IT professional services, or sales engineering within the software industry.
• Proven track record of managing complex implementations for enterprise clients.
• Strong understanding of general ledger principles, networking fundamentals, security protocols, and project accounting workflows.
• Excellent communication skills in English, with the ability to articulate technical concepts to non‑technical stakeholders.
• Proficiency in CRM and customer success platforms (e.g., Gainsight, Totango, or similar).
• Demonstrated ability to analyze data, identify trends, and translate insights into actionable strategies.
• Self‑motivated, highly organized, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Experience in the construction or procurement industry, especially with GC or subcontractor operations.
• Background in project or purchasing management within a general contractor setting.
• Knowledge of construction-specific software such as Procore, PlanGrid, or similar platforms.
• Certifications in project management (PMP, PRINCE2) or ITIL.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose data‑driven solutions.
• Project Management: Skilled at coordinating cross‑functional teams, managing timelines, and delivering on commitments.
• Technical Fluency: Comfortable navigating APIs, data integrations, and cloud infrastructure.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Influence & Negotiation: Persuade stakeholders and negotiate outcomes that align with both customer and company goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous growth. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a global team of success managers.
• Lead strategic initiatives that shape product direction and industry standards.
• Participate in leadership development programs, mentorship circles, and cross‑departmental projects.
• Access a robust learning library, including courses on AI, construction technology, and advanced analytics.
• Attend annual conferences, hackathons, and industry summits to stay ahead of emerging trends.

Work Environment & Culture

brighthush champions a culture of innovation, collaboration, and inclusivity. Our remote-first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Real‑time collaboration tools (Slack, Microsoft Teams, Miro).
• Monthly virtual coffee breaks and quarterly in‑person retreats.
• A transparent decision‑making process that values every voice.

We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re a seasoned professional or a rising star, you’ll find a supportive community that values your contributions.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with industry standards for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, adoption metrics, and renewal rates.
• 401(k) plan with company matching.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance options.
• Flexible working hours and remote work stipend.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including mental health resources and fitness stipends.

How to Apply

Ready to lead the next wave of construction technology innovation? Submit your resume and a cover letter detailing your experience with customer success in the software or construction sectors. Highlight a specific project where you drove measurable improvements in adoption or revenue.

Click the link below to apply directly through our career portal. We look forward to exploring how your expertise can help brighthush continue to redefine the future of construction procurement.