Senior Customer Success Executive – Strategic Account Leadership & AI Integration at brighthush

About brighthush

brighthush is a trailblazing AI platform that transforms how businesses orchestrate their operations. By automating complex workflows and delivering intelligent insights, we empower enterprises to reinvent themselves, accelerate innovation, and unlock new growth opportunities. Our mission is to make digital transformation effortless, scalable, and deeply human‑centric. As a global leader in the Information Technology sector, brighthush is committed to fostering a culture of curiosity, collaboration, and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact team that shapes the future of enterprise technology. We value bold ideas, data‑driven decisions, and a relentless focus on customer success. Our remote‑first environment, combined with a hybrid model in Kirkland and Washington, offers flexibility while keeping you connected to a vibrant community of innovators.

What We’re Looking For

We’re seeking a seasoned Customer Success Executive who can lead strategic relationships, drive retention, and champion AI integration for our most influential clients. If you bring a blend of deep industry expertise, proven project‑management skills, and a passion for empowering customers, you’ll thrive in this role.

Key Responsibilities

• Strategic Account Leadership: Own the end‑to‑end customer journey for a portfolio of high‑value accounts, ensuring alignment with business objectives and technology roadmaps.
• Retention & Expansion: Develop and execute proactive strategies that increase customer lifetime value, reduce churn, and identify upsell and cross‑sell opportunities.
• Thought Leadership: Serve as a trusted advisor to senior IT and business leaders, translating complex technical solutions into clear business value.
• AI Integration Champion: Guide customers through the adoption of AI capabilities within the brighthush platform, ensuring seamless integration with existing systems.
• Project Management: Lead cross‑functional initiatives, coordinate resources, and deliver projects on time, within scope, and on budget.
• Data‑Driven Insights: Leverage analytics to monitor usage patterns, forecast trends, and recommend actionable improvements.
• Team Collaboration: Mentor junior team members, share best practices, and contribute to a culture of continuous improvement.
• Stakeholder Communication: Prepare executive‑level presentations, status reports, and business reviews that articulate value and impact.

Essential Qualifications

• 15+ years of client‑facing experience in account management, consulting, or transformation leadership.
• Deep expertise in the brighthush platform (or equivalent enterprise workflow automation solutions).
• Strong project‑management background; PMP certification is highly preferred.
• Proven track record of managing relationships with senior IT and business leaders.
• Hands‑on experience with AI integration and data‑driven decision making.
• Exceptional communication skills in English, both written and verbal.
• Ability to thrive in a fast‑paced, remote‑first environment.

Preferred Qualifications

• Experience in the public sector, healthcare, or financial services industries.
• Knowledge of cloud platforms (AWS, Azure, GCP) and integration patterns.
• Background in change management and organizational transformation.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset: Passion for delivering exceptional value and building lasting relationships.
• Analytical Acumen: Proficiency in data analysis, KPI tracking, and performance measurement.
• Leadership & Influence: Skilled at guiding cross‑functional teams and influencing executive stakeholders.
• Adaptability: Comfortable navigating ambiguity and pivoting strategies in response to evolving customer needs.
• Technical Fluency: Comfortable discussing technical concepts with both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Executive coaching and mentorship programs.
• Industry‑leading certifications (PMP, ITIL, AI/ML specializations).
• Cross‑functional rotation programs to broaden your skill set.
• Annual learning stipend for conferences, workshops, and online courses.
• Clear promotion pathways to Director of Customer Success, VP of Customer Experience, and beyond.

Work Environment & Culture

Our culture is built on four pillars:

• Innovation: We encourage experimentation and reward creative problem‑solving.
• Collaboration: Teams work together across geographies, sharing knowledge and celebrating wins.
• Transparency: Open communication channels keep everyone informed and aligned.
• Well‑Being: Flexible schedules, mental health resources, and a supportive community help you thrive.

Compensation & Benefits

• Salary Range: USD 165,500 – 289,600 per year, commensurate with experience.
• 401(k) Matching: We match your contributions to help you build a secure future.
• Generous Paid Time Off: Unlimited vacation policy, sick days, and personal days.
• Retirement Plan: Comprehensive retirement options with company contributions.
• Parental Leave: Generous paid parental leave for new parents.
• Health & Wellness: Full medical, dental, and vision coverage, plus wellness stipends.
• Remote Flexibility: Work from home with optional office days in Kirkland or Washington.
• Technology Stipend: Home office setup, high‑speed internet, and equipment allowances.

How to Apply

If you’re ready to lead transformative customer success initiatives, drive AI adoption, and shape the future of enterprise workflows, we want to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Impact

At brighthush, we don’t just build technology; we build futures. If you’re passionate about empowering customers, driving AI integration, and leading high‑impact initiatives, this is the place for you. Bring your expertise, curiosity, and drive for excellence, and together we’ll redefine what’s possible in the world of enterprise automation.