Dynamic Customer Service Executive – Bilingual (Malay & English) – Work From Home, Sarawak – Join brighthush

About brighthush and the Opportunity

brighthush is a forward‑thinking BPO and technology solutions provider that thrives on innovation, customer obsession, and a culture of continuous improvement. With a growing footprint across Southeast Asia, we are now expanding our logistics support arm and looking for passionate, customer‑centric professionals to join our remote team in Sarawak. If you are a bilingual communicator who loves solving problems, thrives in a fast‑paced environment, and wants to grow your career from the comfort of your home, this role is designed for you.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls, emails, and chat inquiries from logistics clients, ensuring timely and accurate information exchange.
• Issue Resolution: Diagnose and resolve customer complaints, escalations, and service requests, aiming for first‑contact resolution whenever possible.
• Data Management: Log all customer interactions and complaints into the internal CRM system following standard operating procedures (SOPs).
• Quality Assurance: Adhere to quality metrics, including call handling time, customer satisfaction scores, and compliance with regulatory guidelines.
• Team Collaboration: Participate in daily huddles, share best practices, and support teammates during peak periods.
• Continuous Improvement: Provide feedback on process gaps and suggest enhancements to improve service delivery.

Essential Qualifications

• Diploma or higher in Business, Communications, or a related field.
• Fluency in both Malay and English – excellent written, verbal, and listening skills in both languages.
• Minimum 1–2 years of experience in a BPO or customer service environment.
• Strong customer‑oriented mindset with a genuine desire to help and a pleasant, professional demeanor.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfortable navigating web‑based applications.
• Ability to work independently in a home‑office setting with a stable high‑speed internet connection.
• Resilience under pressure, adaptability to changing priorities, and a proactive attitude toward learning.

Preferred Qualifications (Nice to Have)

• Experience in the logistics or supply‑chain industry.
• Knowledge of CRM platforms such as Salesforce, Zendesk, or similar.
• Previous exposure to KPI‑driven performance metrics and incentive programs.
• Basic understanding of data privacy regulations (PDPA, GDPR).

Core Skills & Competencies

• Communication: Clear articulation, active listening, and empathy.
• Problem Solving: Analytical thinking, root‑cause analysis, and creative solutioning.
• Time Management: Prioritization, multitasking, and meeting deadlines.
• Technology Savvy: Quick adaptation to new software and digital tools.
• Team Player: Collaboration, knowledge sharing, and positive attitude.
• Adaptability: Flexibility to handle shifting workloads and evolving processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Executive, you will:

• Progress to Senior Customer Service Representative, Team Lead, or Operations Manager roles.
• Access to structured learning paths, including customer service excellence, logistics fundamentals, and leadership development.
• Mentorship programs pairing you with experienced leaders in the organization.
• Opportunities to cross‑train in other departments such as Quality Assurance, Process Improvement, or Technical Support.
• Annual performance reviews with clear metrics for advancement and salary increments.

Work Environment & Culture at brighthush

Our remote work model empowers you to balance professional growth with personal life. You’ll be part of a vibrant, inclusive community that values:

• Open communication channels – Slack, Teams, and weekly virtual town halls.
• Recognition and celebration of achievements – monthly awards, shout‑outs, and peer‑to‑peer kudos.
• Health and wellness initiatives – virtual fitness classes, mindfulness sessions, and ergonomic support.
• Community outreach – volunteer days, sustainability projects, and charity partnerships.
• Continuous feedback culture – 360‑degree reviews, real‑time coaching, and skill‑gap analysis.

Compensation, Perks, and Benefits

We offer a competitive package that reflects your expertise and dedication:

• Base Salary: RM1,800 per month.
• Performance KPI Allowance: Up to RM150 per month based on service metrics.
• Social Security: EPF, SOCSO contributions.
• Leave Entitlements: Annual leave, maternity/paternity leave, birthday leave, and more.
• Health & Wellness: Remote wellness stipend, mental health resources, and access to virtual health consultations.
• Professional Development: Paid training courses, certifications, and conference sponsorships.
• Technology Allowance: Home‑office setup stipend and high‑speed internet reimbursement.
• Team Events: Quarterly virtual meet‑ups, holiday celebrations, and team‑building activities.

Why Join brighthush?

When you choose brighthush, you’re not just taking a job – you’re stepping into a future where your voice matters, your growth is accelerated, and your work has real impact on the logistics ecosystem. We champion diversity, empower remote talent, and reward excellence. If you’re ready to bring your bilingual customer service expertise to a dynamic, supportive, and forward‑looking organization, we want to hear from you.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the brighthush family. We’re looking to fill this role immediately, so act fast!