Senior Enterprise Customer Success Manager – Strategic Account Leadership & Data‑Driven Growth in SaaS Compliance & Safety Solutions

About brighthush

At brighthush, we’re redefining how safety‑critical industries hire, stay compliant, and manage risk. Our AI‑ready, all‑in‑one SaaS platform empowers transportation, construction, distribution, and utility businesses to operate faster, smarter, and safer. With a culture built on Teammateship, Grit, and Innovation, we blend cutting‑edge technology with deep industry expertise to deliver measurable business outcomes for our customers. As we continue to scale, we’re looking for strategic thinkers who thrive in complexity, are motivated by impact, and want to join a team that’s passionate about building great products and supporting customers.

Key Responsibilities

• Strategic Portfolio Management – Own a portfolio of high‑value enterprise accounts, acting as the primary point of contact for senior stakeholders across HR, Compliance, Safety, and Procurement.
• Account Planning & Execution – Develop and execute comprehensive account plans that align with each customer’s business goals, compliance mandates, and technology adoption roadmap.
• Cross‑Functional Collaboration – Partner with Sales, Product, Marketing, Implementation, and Support teams to influence product roadmap priorities, deliver tailored solutions, and ensure a seamless customer experience.
• Executive Business Reviews – Conduct regular executive business reviews (EBRs) to assess progress, demonstrate ROI, and surface expansion opportunities.
• Risk Management & Health Monitoring – Proactively monitor account health, identify risk indicators, and develop targeted engagement and mitigation plans to safeguard retention.
• Process & Tool Enhancement – Contribute to scaling initiatives that improve customer success processes, tools, and programs, driving operational excellence across the organization.
• Thought Leadership – Serve as a trusted advisor on DOT compliance (FMCSA, PHMSA, etc.) and how technology can streamline workflows and reduce risk.

Essential Qualifications

• 5–7 years of experience in Customer Success, Account Management, or a related role within a SaaS environment.
• Proven track record managing enterprise portfolios and delivering measurable results.
• Strong relationship‑building skills with senior stakeholders across multiple functional areas.
• Data‑driven mindset: ability to translate customer objectives into tangible business outcomes using metrics and analytics.
• Excellent communication, negotiation, and presentation skills.
• Self‑motivated, proactive, and resourceful with a passion for solving complex customer challenges.

Preferred Qualifications

• Experience supporting compliance, logistics, or transportation clients.
• Deep understanding of DOT compliance across multiple modalities (FMCSA, PHMSA, etc.) and how it intersects with technology adoption.
• Background in AI‑enabled SaaS platforms or experience with AI/ML product roadmaps.
• Prior experience in a high‑growth, fast‑paced startup environment.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen – Comfortable working with data dashboards, KPI tracking, and ROI calculations.
• Influence & Persuasion – Skilled at influencing cross‑functional teams and senior executives.
• Customer‑Centric Mindset – Passion for delivering value and ensuring customer success.
• Adaptability – Thrive in a dynamic environment with evolving priorities.
• Collaboration – Work seamlessly with product, engineering, sales, and support to create a unified customer experience.

Career Growth & Learning

At brighthush, we believe in continuous learning and career progression. As an Enterprise Customer Success Manager, you’ll:

• Lead high‑impact initiatives that shape the future of compliance technology.
• Gain exposure to product strategy, market research, and executive leadership.
• Participate in mentorship programs and leadership development workshops.
• Earn certifications in compliance, SaaS metrics, and customer success best practices.
• Advance to senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Partnerships.

Work Environment & Culture

brighthush is a remote‑first organization with a flexible, inclusive culture. You’ll work with a diverse, high‑performing team that values:

• Open communication and transparency.
• Humor and optimism, even in challenging situations.
• Continuous feedback and recognition.
• Work‑life balance, with flexible hours and a generous paid time off policy.
• Regular virtual team events, hackathons, and cross‑departmental learning sessions.

Compensation & Benefits

While the exact compensation will be tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options to share in the company’s growth.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Wellness programs, mental health resources, and an employee assistance program.
• Professional development budget for conferences, courses, and certifications.

How to Apply

Ready to make a tangible impact on safety‑critical industries? Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to Join brighthush Today

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other Apply for this job