Dynamic Customer Service Representative – Appointment Scheduling & Showroom Experience Specialist

About brighthush

brighthush is a trailblazer in premium space management, delivering custom-designed organizational solutions that transform everyday living into a canvas of creativity, comfort, and connection. Since our founding in 1978, we have earned a reputation as the industry’s design authority, crafting everything from walk‑in closets and entertainment centers to versatile pantries and home offices. Our mission is simple yet powerful: to create practical magic that adds lasting value to our clients’ homes and lives.

At brighthush, we believe that a home is more than a place—it’s a sanctuary where ideas flourish and memories are made. Our team of visionary designers, meticulous planners, and dedicated customer service professionals work in harmony to deliver exceptional experiences from the first greeting to the final installation. If you thrive in a fast‑paced, collaborative environment and want to be part of a company that values innovation, integrity, and customer delight, brighthush is the place for you.

Why Join brighthush?

• Career Growth & Promotion Opportunities: We invest in our people. Whether you’re looking to advance into leadership, specialize in design, or broaden your skill set, brighthush offers clear pathways and mentorship programs.
• Competitive Compensation & Benefits: Our comprehensive package includes health, dental, and vision insurance, paid sick days, paid holidays, and a flexible benefits program tailored to your needs.
• Inclusive & Collaborative Culture: Diversity, equity, and inclusion are at the core of everything we do. We celebrate unique perspectives and foster an environment where every voice is heard.
• Continuous Learning: From on‑the‑job training to access to industry conferences and online courses, we empower you to stay ahead of trends and sharpen your expertise.
• Work-Life Balance: Flexible scheduling, remote work options, and a supportive team help you maintain harmony between professional and personal commitments.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the frontline ambassador of our brand, ensuring every client interaction is seamless, professional, and memorable. Your day will involve a blend of administrative precision, proactive problem‑solving, and showroom hospitality.

• Appointment Scheduling: Efficiently schedule consultations for our Design Consultants using the Customer Relationship Manager (CRM). Coordinate with the Centralized Scheduling team to maintain accurate, up‑to‑date appointment calendars.
• Multi‑Channel Communication: Handle inbound phone calls, emails, and in‑person inquiries from vendors and clients. Provide timely, courteous responses and direct complex issues to the appropriate team members.
• Showroom Management: Serve as the first point of contact for showroom visitors. Greet guests, manage the guestbook, offer refreshments, and maintain showroom cleanliness and presentation according to the maintenance checklist.
• Financial Reconciliation: Match receivables with vendor invoices, reconcile credit card statements, and process payments accurately.
• Installation & Confirmation Support: Assist with customer communications related to installations, confirmations, and return visits, ensuring a smooth end‑to‑end experience.
• Data Entry & Calendar Management: Enter data quickly and accurately into business systems (CAD, Epicor, Salesforce, Microsoft Office). Manage your own schedule and adapt to changing priorities.
• Issue Resolution: Direct client concerns or complaints to the management team, collaborating with designers and managers to achieve satisfactory resolutions.
• Team Collaboration: Communicate daily with the Centralized Scheduling team and other stakeholders to resolve scheduling discrepancies and improve processes.

Essential Qualifications

• 1–2 years of administrative and/or customer service experience in a fast‑paced environment.
• Associate’s degree in Business Administration, Accounting, or a related field (preferred).
• Proven ability to communicate politely, clearly, and professionally with clients and vendors.
• Strong data entry skills with a keen eye for detail.
• Self‑starter with a positive attitude and the ability to manage your own schedule.
• Tech‑savvy: Comfortable learning and applying various business systems (CAD, Epicor, Salesforce, Microsoft Office).

Preferred Qualifications & Competencies

• Experience with calendar management and regional scheduling.
• Knowledge of showroom operations and hospitality best practices.
• Familiarity with financial reconciliation and payment processing.
• Strong problem‑solving skills and a proactive approach to issue resolution.
• Excellent organizational skills and the ability to multitask under tight deadlines.
• Team player who thrives in a collaborative, cross‑functional environment.

What You’ll Gain

Working at brighthush offers more than a paycheck—it’s a platform for personal and professional growth. You’ll:

• Develop a deep understanding of premium space design and the full customer journey.
• Learn to navigate industry‑leading software and tools that streamline operations.
• Build strong relationships with designers, vendors, and clients, enhancing your communication and negotiation skills.
• Participate in ongoing training programs that keep you at the forefront of design trends and customer service excellence.
• Earn recognition and advancement opportunities within a company that values merit and initiative.

Work Environment & Culture

At brighthush, we cultivate a culture that blends creativity with professionalism. Our open‑door policy encourages ideas to flow freely, while our structured processes ensure efficiency and consistency. You’ll find a supportive team that celebrates successes, learns from challenges, and continuously strives to elevate the customer experience.

Compensation & Perks

While specific salary ranges are tailored to experience and role, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision insurance plans.
• Paid sick days and paid holidays.
• Flexible work arrangements and a supportive work‑life balance.
• Employee discounts on design services and showroom products.
• Professional development budget and access to industry events.

How to Apply

Ready to bring your customer service expertise to a brand that values innovation, quality, and client satisfaction? Click the link below to submit your application and join the brighthush family.

Apply to this position now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Privacy & Compliance

Your privacy is paramount. All personal information collected during the hiring process is handled in accordance with EEO guidelines and our privacy policy. For more details, please review our Privacy Policy and Terms & Conditions.

Join brighthush Today

At brighthush, we’re not just building spaces—we’re crafting experiences that inspire and delight. If you’re passionate about delivering exceptional customer service, thrive in a dynamic environment, and want to grow with a forward‑thinking company, we want to hear from you. Apply now and help us turn everyday living into practical magic.