Dynamic Customer Service Representative – Logistics & Healthcare Support – Remote, Full‑Time at brighthush

About brighthush

brighthush is a leading medical logistics provider that transforms the way healthcare professionals and patients connect with the supplies they need. With a mission to deliver reliable, timely, and compassionate service, brighthush has become a trusted partner for hospitals, pharmacies, and specialty clinics across the United States. Our technology‑driven platform, combined with a dedicated team of logistics experts, ensures that every shipment arrives on schedule and every customer interaction is handled with care.

At brighthush, we believe that exceptional customer service is the cornerstone of our success. We empower our people to make a real difference in the lives of patients and healthcare providers by providing the tools, training, and support they need to excel. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where innovation, collaboration, and personal growth thrive.

Why Join brighthush?

• Impactful Work: Every call, email, or chat you handle directly supports the delivery of critical medical supplies, making a tangible difference in patient care.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, distributed team that values work‑life balance.
• Career Growth: We invest in your professional development through mentorship, cross‑functional training, and clear advancement pathways.
• Inclusive Culture: Diversity, equity, and inclusion are woven into our DNA. We celebrate unique perspectives and foster an environment where everyone can thrive.
• Competitive Compensation: Earn a salary that reflects your skills and experience, complemented by a comprehensive benefits package.

Role Overview

As a Customer Service Representative at brighthush, you will be the frontline advocate for our clients, ensuring that every interaction is handled with professionalism, empathy, and efficiency. You will manage order entry, shipment tracking, and issue resolution for a diverse portfolio of healthcare and logistics customers. Your role will be pivotal in maintaining the high standards of service that brighthush is known for.

Key Responsibilities

• Order Entry: Accurately input customer orders into our system, verifying details and ensuring timely processing.
• Shipment Tracking: Monitor shipment status, update customers on delivery timelines, and coordinate with carriers to resolve any delays.
• Issue Resolution: Identify and troubleshoot customer concerns, escalating complex issues to the appropriate teams while maintaining a positive customer experience.
• Maintain accurate records of all customer interactions in our CRM and TMS platforms.
• Collaborate with cross‑functional teams—including logistics, billing, and technical support—to deliver seamless service.
• Adhere to company policies, compliance standards, and industry regulations related to medical logistics.
• Participate in continuous improvement initiatives to enhance service quality and operational efficiency.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• 1–3 years of customer service experience, preferably in logistics, transportation, healthcare, or a call center environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and strong data entry skills.
• Experience with Transportation Management Systems (TMS) and Customer Relationship Management (CRM) platforms.
• Excellent verbal and written communication skills in English.
• Ability to work flexible hours, including evenings, weekends, and holidays, to meet the needs of our nationwide customer base.
• Strong problem‑solving skills and a customer‑centric mindset.

Preferred Qualifications

• Experience in the medical logistics or healthcare supply chain industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Familiarity with logistics software such as SAP, Oracle, or similar enterprise systems.
• Previous experience in a remote or virtual work environment.
• Multilingual abilities (e.g., Spanish, French) are a plus.

Skills & Competencies

• Customer Focus: Demonstrated ability to build rapport and trust with customers.
• Attention to Detail: Precision in data entry and record‑keeping.
• Time Management: Efficiently juggle multiple tasks and prioritize effectively.
• Adaptability: Thrive in a fast‑changing environment and handle unexpected challenges.
• Team Collaboration: Work seamlessly with colleagues across departments.
• Technical Proficiency: Comfortable learning new software and troubleshooting basic technical issues.

Tools & Technologies

In this role, you will work with a suite of industry‑standard tools to deliver outstanding service:

• Microsoft Word, Excel, Outlook
• Transportation Management System (TMS) – e.g., Oracle Transportation Management
• Customer Relationship Management (CRM) – e.g., Salesforce
• Communication platforms – e.g., Slack, Zoom, Teams
• Knowledge base and ticketing systems – e.g., Zendesk, ServiceNow

Work Environment & Culture

brighthush champions a culture of collaboration, transparency, and continuous learning. Our remote workforce is supported by robust virtual collaboration tools, regular team check‑ins, and a strong emphasis on mental and physical well‑being. We celebrate achievements through virtual recognition programs, team‑building events, and community outreach initiatives.

Career Growth & Development

We believe that investing in our people is the key to sustained success. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on industry trends, compliance, and new technologies.
• Opportunities to transition into specialized roles such as Logistics Coordinator, Customer Success Manager, or Operations Analyst.
• Leadership development tracks for high‑potential employees.
• Cross‑departmental projects that broaden your skill set and expand your professional network.

Compensation & Benefits

We offer a competitive salary range of USD 41,600 – 45,760 per year, commensurate with experience and qualifications. In addition to base pay, you will receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holiday schedule.
• Flexible work hours and remote work options.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are passionate about delivering exceptional customer service in the logistics and healthcare sectors, we would love to hear from you. Join brighthush and help us make a difference in the lives of patients and healthcare providers across the country.