Experienced Mental Health Administrative Virtual Assistant – Remote, Full‑Time, Kansas – Client Coordination & Claims Specialist

About brighthush

brighthush is a leading provider of integrated support services for mental health practices across the United States. With a mission to empower clinicians and their patients, we deliver world‑class administrative solutions that streamline operations, enhance patient experience, and drive clinical outcomes. Our team of dedicated professionals works in partnership with practices to manage everything from scheduling and credentialing to claims processing and community outreach. At brighthush, we believe that exceptional customer service is the cornerstone of sustainable mental health care, and we are committed to fostering a culture of empathy, innovation, and continuous learning.

Why Join brighthush?

As a rapidly growing organization, brighthush offers a dynamic work environment where your contributions directly impact the quality of care delivered to patients. Whether you are a seasoned administrative professional or just starting your career, you will find abundant opportunities for skill development, mentorship, and career advancement. Working remotely from Kansas, you will enjoy the flexibility of a full‑time schedule while being part of a supportive, collaborative team that values work‑life balance and professional growth.

Position Overview

We are seeking a highly organized, goal‑driven Mental Health Administrative Virtual Assistant to join our remote team in Kansas. In this role, you will serve as the primary point of contact for clients, manage scheduling, submit claims, and complete credentialing tasks. Your warm personality and excellent communication skills will help build strong relationships with patients, clinicians, and insurance partners. You will play a pivotal role in ensuring that our mental health practices operate smoothly and efficiently, allowing clinicians to focus on delivering exceptional care.

Key Responsibilities

• Client Scheduling & Coordination: Manage appointment calendars for multiple clinicians, ensuring optimal utilization of provider time while accommodating patient needs.
• Claims Management: Accurately submit, track, and follow up on insurance claims, resolving any denials or rejections in a timely manner.
• Credentialing & Compliance: Complete and maintain credentialing documentation for providers, ensuring all necessary licenses and certifications are current.
• Electronic Health Records (EHR) Administration: Enter and update patient information in the EHR system, ensuring data integrity and confidentiality.
• Community Outreach & Engagement: Assist in outreach initiatives, including patient education, referral coordination, and partnership development with community resources.
• Administrative Support: Handle general clerical tasks such as data entry, document preparation, and file management.
• Quality Assurance: Participate in process improvement projects to enhance operational efficiency and patient satisfaction.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in health administration, business, or a related field is a plus.
• Strong verbal and written communication skills in English.
• Proven ability to manage multiple tasks simultaneously with meticulous attention to detail.
• Experience using electronic health record (EHR) systems and Microsoft Office Suite.
• Excellent phone etiquette and a warm, professional demeanor.
• Self‑motivated, goal‑driven, and capable of working independently in a remote setting.
• Deductive reasoning skills to troubleshoot issues and propose effective solutions.
• Basic understanding of insurance billing, claims processing, and credentialing processes is desirable.

Preferred Qualifications

• Prior experience in a mental health or healthcare administrative role.
• Familiarity with insurance verification and billing software.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with community outreach programs and patient engagement strategies.
• Proficiency in additional languages (Spanish, French, etc.) is a plus.

Key Skills & Competencies

• Organizational Excellence: Ability to maintain structured workflows and prioritize tasks effectively.
• Communication: Clear, concise, and empathetic communication with patients, clinicians, and insurance representatives.
• Problem‑Solving: Strong analytical skills to identify issues and implement corrective actions.
• Technology Savvy: Comfortable navigating EHR platforms, billing software, and virtual collaboration tools.
• Team Collaboration: Works well with cross‑functional teams, sharing information and supporting collective goals.
• Adaptability: Thrives in a fast‑paced environment and adjusts to evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Comprehensive onboarding and mentorship programs.
• Regular training sessions on the latest EHR updates, billing regulations, and industry best practices.
• Opportunities to cross‑train in related roles such as billing specialist, compliance officer, or patient outreach coordinator.
• Clear career pathways to supervisory or managerial positions within the administrative division.
• Participation in industry conferences, webinars, and certification programs (e.g., Certified Professional Coder, Certified Medical Administrative Assistant).

Work Environment & Company Culture

brighthush fosters a culture of respect, collaboration, and innovation. Our remote team enjoys:

• Flexible work hours that accommodate personal commitments.
• Regular virtual team huddles, social events, and recognition programs.
• A supportive leadership team that values transparency and open communication.
• Access to cutting‑edge technology and tools that streamline daily tasks.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation & Benefits

Salary Range: USD 29,120 – 37,440 per year (based on experience and qualifications). Benefits Package:

• Generous paid time off (PTO) and holidays.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Professional development stipend.
• Employee wellness program and mental health resources.
• Flexible work schedule and remote work infrastructure support.

How to Apply

If you are passionate about supporting mental health practices and thrive in a remote, collaborative environment, we encourage you to apply today. Submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for brighthush. Join us in making a meaningful difference in the lives of patients and clinicians across Kansas and beyond.

Join brighthush – Where Compassion Meets Excellence

At brighthush, we are more than a service provider; we are a partner in the mental health ecosystem. Your role as a Mental Health Administrative Virtual Assistant will be instrumental in ensuring that clinicians can focus on what they do best—caring for patients—while we handle the administrative backbone. If you are ready to grow your career, make an impact, and work in a culture that values empathy, innovation, and professional development, we would love to hear from you.