Seasoned Licensed Insurance Customer Service Specialist – Hybrid – Brighthush – Driving Growth & Excellence in Property & Casualty

About Brighthush

Brighthush is a trailblazing leader in the property and casualty insurance arena, renowned for its relentless pursuit of excellence and customer-centric approach. With a track record of consistently ranking among the top 100 agencies nationwide, Brighthush has earned an “Elite” designation that reflects its commitment to high performance, innovation, and a culture of continuous improvement.

Our mission is simple yet powerful: to empower our clients with the best protection solutions while fostering an environment where our people can thrive, learn, and celebrate success together. Whether you’re a seasoned professional or an ambitious newcomer, Brighthush offers a platform where your expertise is valued, your growth is accelerated, and your contributions directly impact the lives of our customers.

Why Join Brighthush?

• High-Impact Role – You’ll be at the forefront of customer engagement, driving policy sales, and ensuring exceptional service that keeps clients coming back.
• Hybrid Flexibility – Work from home or in our modern office, with a structured schedule that balances productivity and personal life.
• Robust Compensation – Competitive base salary, uncapped commission, and bonus opportunities that reward your hard work.
• Comprehensive Benefits – Health, dental, vision, retirement plan, tuition reimbursement, and more.
• Culture of Celebration – From team outings to appreciation lunches, we celebrate wins—big and small—together.
• Leadership that Invests in You – Dedicated managers who provide coaching, resources, and a clear path to advancement.
• Growth Mindset – Continuous learning, hands‑on training, and opportunities to take on new responsibilities.

Key Responsibilities

As a Licensed Insurance Customer Service Specialist, you will:

• Develop accurate insurance quotes and present them confidently to prospective clients.
• Close sales by addressing client questions, negotiating terms, and finalizing policy documents.
• Process policy changes, cancellations, and renewals with meticulous attention to detail.
• Handle incoming claim calls, providing empathy, professionalism, and timely resolution.
• Document every customer interaction in eAgent, ensuring data integrity and compliance.
• Identify cross‑sell and upsell opportunities for financial products that align with client needs.
• Respond to all inquiries, cancellation requests, and sales requests within the specified timeframes.
• Collaborate with team members during daily meetings to share best practices and drive collective success.

Essential Qualifications

• Valid Property & Casualty insurance license.
• Brighthush experience is a MUST – familiarity with our systems and culture.
• Proven ability to multi‑task, follow‑through, and follow‑up in a fast‑paced environment.
• Strong communication skills—both verbal and written—tailored to diverse audiences.
• Proficiency with eAgent and Brighthush systems.
• Self‑starter attitude with a sense of urgency and a genuine willingness to learn.
• Coachability and resourcefulness—open to feedback and eager to grow.

Preferred Qualifications

• Experience in a high‑volume call center or customer‑service role.
• Background in financial products such as annuities, retirement plans, or investment solutions.
• Previous exposure to sales‑driven environments with measurable results.
• Knowledge of regulatory compliance and industry best practices.
• Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Exceptional organizational skills and meticulous attention to detail.
• Strong analytical abilities to assess risk and recommend appropriate coverage.
• Adaptability—thrives in both remote and in‑office settings.
• Team player who values collaboration, knowledge sharing, and mutual support.
• Resilience under pressure, maintaining composure during high‑volume periods.
• Proactive learning—stays current with industry trends, product updates, and regulatory changes.

Career Growth & Learning Opportunities

At Brighthush, we believe that your career should evolve alongside your ambitions. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Hands‑on training modules covering product knowledge, sales techniques, and compliance.
• Tuition reimbursement for relevant certifications and courses.
• Clear advancement tracks—from Specialist to Senior Specialist, to Team Lead, and beyond.
• Regular performance reviews with actionable feedback and goal setting.
• Opportunities to lead cross‑functional projects, enhancing your leadership portfolio.

Work Environment & Company Culture

Brighthush is more than an agency; it’s a community that values:

• Work‑life balance—flexible hours, remote options, and generous PTO.
• Recognition—daily team meetings, appreciation lunches, and birthday PTO.
• Team building—annual retreats, sports events, and community service days.
• Innovation—continuous improvement initiatives and a culture that rewards creative solutions.
• Transparency—open communication from leadership, with regular updates on company performance.

Compensation & Benefits

We offer a comprehensive package designed to reward your expertise and dedication:

• Base Salary – $52,000 to $65,000 per year, commensurate with experience.
• Commission & Bonus – Uncapped earning potential based on sales performance.
• Paid Time Off (PTO) – Generous vacation, sick leave, and personal days.
• Health & Dental Insurance – Full coverage plans for you and your family.
• Retirement Plan – 401(k) with company match.
• Tuition Reimbursement – Support for continuing education and certifications.
• Work‑From‑Home Stipend – Equipment and internet support.
• Additional Perks – Appreciation lunches, birthday PTO, team building events, and daily team meetings.

How to Apply

Ready to elevate your career with Brighthush? Submit your application through our careers portal or click the link below to join our dynamic team Apply for this job