Senior Customer Architect – Cloud‑First Solutions Design & Customer Success Leadership – Drive AI‑Powered Delivery Excellence at brighthush

About brighthush

brighthush is a trailblazing AI‑powered software delivery platform that empowers engineering teams to ship code faster, safer, and with greater confidence. By fusing continuous delivery, automated security, and governance into a single, intuitive experience, brighthush transforms the way organizations build, test, and release software. Our mission is to democratize high‑velocity software engineering so that every team, regardless of size or industry, can innovate at scale.

With a global footprint that spans the United States, Europe, and Asia, brighthush is recognized for its cutting‑edge technology, customer‑centric culture, and commitment to diversity, equity, and inclusion. We are a fast‑growing, customer‑first company that values curiosity, collaboration, and a relentless focus on delivering measurable business outcomes.

Why Join brighthush?

• Impactful Work: Shape the future of software delivery for thousands of customers worldwide.
• Innovation at Scale: Work with the latest cloud, container, and AI technologies in a highly collaborative environment.
• Career Growth: Accelerate your career through mentorship, leadership opportunities, and continuous learning.
• Inclusive Culture: Thrive in a culture that celebrates diverse perspectives and encourages open dialogue.
• Competitive Compensation: Earn a base salary of $180,000–$202,000, complemented by performance bonuses, equity, and comprehensive benefits.
• Remote Flexibility: Work from anywhere in the United States with a fully remote, flexible schedule.

Role Overview

As a Senior Customer Architect at brighthush, you will be the trusted technical advisor for our most strategic clients. You will partner with engineering leaders, product managers, and security teams to design, implement, and optimize end‑to‑end software delivery pipelines that are secure, scalable, and aligned with business objectives. Your deep expertise in cloud, containers, CI/CD, and application security will enable customers to accelerate time‑to‑market while maintaining the highest standards of quality and compliance.

Key Responsibilities

• Customer Engagement & Technical Leadership: Serve as the primary technical liaison for key accounts, conducting architecture workshops, technical deep dives, and solution design sessions.
• Solution Design & Implementation: Translate customer requirements into robust, cloud‑native architectures that leverage brighthush’s AI‑driven platform, Kubernetes, Terraform, and other modern tooling.
• Adoption & Optimization: Drive continuous improvement of customers’ delivery pipelines, ensuring best practices in security, observability, and governance.
• Thought Leadership: Publish whitepapers, case studies, and technical blogs that showcase successful customer outcomes and industry trends.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, Security, and Support teams to influence roadmap decisions and deliver customer‑centric features.
• Mentorship & Coaching: Guide junior architects and technical consultants, fostering a culture of knowledge sharing and professional growth.

Essential Qualifications

• 7+ years of experience in software engineering, solutions architecture, or technical consulting.
• 5+ years of hands‑on experience with cloud platforms (AWS, GCP, Azure), container orchestration (Kubernetes, OpenShift), and CI/CD pipelines.
• Proficiency in infrastructure‑as‑code tools such as Terraform and CloudFormation.
• Strong scripting skills in Python, Bash, or Go, and experience with YAML, Helm, and Kustomize.
• Deep understanding of application security practices, including SAST, DAST, IAST, SBOM, and SCA.
• Experience with observability and monitoring tools like Splunk, Datadog, and SOAR platforms.
• Excellent communication skills, capable of translating complex technical concepts to both technical and non‑technical stakeholders.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).

Preferred Qualifications

• Advanced certifications such as AWS Certified Solutions Architect – Professional, Certified Kubernetes Administrator (CKA), or GCP Professional Cloud Architect.
• Hands‑on experience with GitOps workflows, GitHub Actions, GitLab CI, and Harness Pipelines.
• Background in security engineering or compliance (e.g., SOC 2, ISO 27001).
• Experience leading multi‑disciplinary teams in a SaaS or cloud‑native environment.
• Published technical content or speaking engagements at industry conferences.

Core Competencies & Skills

• Architectural Vision: Ability to design scalable, resilient, and secure cloud architectures that align with business goals.
• Technical Fluency: Mastery of Kubernetes, AWS, Terraform, Helm, and related tooling.
• Security Mindset: Proactive approach to embedding security into every stage of the delivery pipeline.
• Customer‑Centricity: Passion for understanding customer pain points and delivering tailored solutions.
• Collaboration & Influence: Skilled at building consensus across cross‑functional teams and stakeholders.
• Continuous Learning: Commitment to staying current with emerging technologies and industry best practices.
• Mentorship: Dedication to coaching and developing junior talent.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Senior Customer Architect, you will:

• Lead high‑impact projects that shape the future of our platform and customer success strategy.
• Participate in executive‑level strategy sessions, influencing product direction and market positioning.
• Access a robust learning ecosystem, including internal tech talks, external conference sponsorships, and a generous budget for certifications.
• Progress into leadership roles such as Principal Architect, Director of Customer Success, or VP of Engineering, depending on your career aspirations.

Work Environment & Culture

brighthush thrives on a culture of transparency, experimentation, and empowerment. Our remote‑first model means you can work from anywhere in the United States while staying connected through:

• Weekly all‑hands meetings and bi‑weekly team syncs.
• Dedicated Slack channels for knowledge sharing, mentorship, and social connection.
• Quarterly virtual retreats that blend learning, team building, and fun.
• A culture that celebrates failure as a learning opportunity and rewards bold ideas.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $180,000 – $202,000 per year, commensurate with experience.
• Performance‑based bonus structure tied to individual and company goals.
• Equity grants that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Unlimited paid time off and flexible working hours.
• Wellness stipend, mental health resources, and access to virtual fitness classes.
• Professional development budget for conferences, courses, and certifications.

How to Apply

If you are a seasoned architect who thrives on solving complex customer challenges, loves working with cutting‑edge cloud and security technologies, and wants to make a tangible impact on the future of software delivery, we want to hear from you. Join brighthush and help us empower teams worldwide to ship software faster, safer, and smarter.

Ready to take the next step? Submit your application through our careers portal and let’s build the future together.