Dynamic Customer Service Representative – Order Processing, Inquiry Management, and Data Maintenance – Remote, Full‑Time

About brighthush

brighthush is a trailblazer in the North American deathcare industry, redefining how families honor their loved ones through innovative burial, cremation, and memorialization solutions. With a legacy of more than 150 years, brighthush blends tradition with cutting‑edge technology to deliver compassionate, personalized experiences that resonate across communities. Our commitment to excellence, integrity, and continuous improvement has earned us a reputation as a trusted partner for funeral homes, cemeteries, and memorial service providers nationwide.

At brighthush, we believe that every interaction matters. From the first phone call to the final farewell, our team members are the heart of our service. We’re looking for passionate, customer‑centric professionals who share our mission to provide comfort, clarity, and dignity during life's most challenging moments.

Role Overview

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our brand, ensuring that every customer receives timely, accurate, and empathetic support. You will handle order processing, respond to inquiries, maintain meticulous customer records, and collaborate with cross‑functional teams to drive operational excellence. This role is ideal for individuals who thrive in a fast‑paced, data‑driven environment and are eager to grow their career in a purpose‑driven organization.

Key Responsibilities

• Order Processing & Fulfillment: Accurately enter and update customer orders in our JDE system, verify product availability, and coordinate with logistics to ensure on‑time delivery.
• Customer Inquiry Management: Provide prompt, courteous responses to inbound calls, emails, and live chat messages, addressing product questions, order status, and service options.
• Data Integrity & Record Maintenance: Maintain up‑to‑date customer profiles, transaction histories, and communication logs in Microsoft Office Suite and JDE, ensuring compliance with data privacy standards.
• Issue Resolution & Escalation: Identify and resolve customer concerns, escalating complex issues to appropriate departments while maintaining a high first‑contact resolution rate.
• Process Improvement: Participate in continuous improvement initiatives, providing feedback on workflow efficiencies, system enhancements, and customer experience enhancements.
• Compliance & Quality Assurance: Adhere to company policies, industry regulations, and quality standards, including accurate documentation and timely follow‑ups.
• Team Collaboration: Work closely with Sales, Operations, and Technical Support teams to ensure seamless customer journeys and share best practices.

Essential Qualifications

• High school diploma or GED equivalent.
• 1–2 years of customer service or call center experience, preferably in a related industry.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience using JDE (or similar ERP) is highly preferred.
• Strong verbal and written communication skills in English.
• Ability to work flexible hours, including weekends, evenings, and holidays.
• Physical capability to lift up to 25 lbs when necessary.
• Demonstrated ability to handle high‑volume, fast‑paced environments with a calm, solution‑oriented mindset.

Preferred Qualifications

• Prior experience in the deathcare, funeral services, or related manufacturing sector.
• Knowledge of industry regulations, product lines, and customer lifecycle.
• Advanced Excel skills (pivot tables, VLOOKUP, macros).
• Experience with CRM platforms and data analytics tools.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.
• Certification in customer service or call center operations.

Skills & Competencies

• Customer‑First Mindset: Empathy, active listening, and a genuine desire to help.
• Technical Proficiency: Comfortable navigating multiple software systems and troubleshooting basic technical issues.
• Attention to Detail: Accurate data entry, meticulous record‑keeping, and adherence to quality standards.
• Problem‑Solving: Ability to analyze situations, identify root causes, and implement effective solutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a dynamic environment.
• Collaboration: Work seamlessly with cross‑functional teams and share knowledge to improve processes.
• Adaptability: Thrive in a remote setting, self‑motivate, and adjust to evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product knowledge, industry trends, and advanced customer service techniques.
• Opportunities to cross‑train in Sales, Operations, or Technical Support, broadening your skill set.
• Clear career pathways to roles such as Senior Customer Service Specialist, Team Lead, or Operations Analyst.
• Access to industry conferences, webinars, and professional development courses.

Work Environment & Company Culture

brighthush fosters a culture of respect, innovation, and community. Our remote work model empowers you to balance professional growth with personal commitments. You’ll join a diverse team that values:

• Open communication and transparency.
• Continuous feedback and recognition.
• Collaborative problem‑solving.
• Commitment to social responsibility and environmental stewardship.

Compensation & Benefits

We offer a competitive salary range of USD 39,520 – 47,840 per year, commensurate with experience and performance. In addition, you’ll enjoy:

• 401(k) plan with company matching.
• Generous paid time off (vacation, sick leave, and holidays).
• Health, dental, and vision insurance options.
• Flexible work schedule and remote work infrastructure.
• Employee wellness programs and mental health resources.
• Professional development stipend and tuition reimbursement.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to make a meaningful impact? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Click the link below to apply:

Apply to this Remote Customer Service Representative position at brighthush

Closing Statement

At brighthush, we’re more than a company – we’re a community dedicated to honoring life’s most precious moments with dignity and care. If you’re passionate about delivering exceptional customer experiences, thrive in a collaborative environment, and want to grow your career while making a difference, we invite you to join our team. Your expertise will help families navigate their journeys with compassion and confidence. Apply today and become a vital part of brighthush’s mission to bring light to every farewell.