Senior Customer Support Engineer – Global Technical Services & On‑Site Troubleshooting – Grenoble, France

About brighthush

brighthush is a trailblazer in the semiconductor manufacturing arena, delivering cutting‑edge precision robotics and fully integrated automation systems that power the next generation of high‑performance chips. With a global footprint that spans North America, Europe, and Asia, brighthush partners with world‑class foundries to accelerate production timelines, reduce cycle times, and elevate yield quality. Our mission is simple yet ambitious: to empower the semiconductor industry with reliable, scalable, and intelligent automation solutions that drive innovation and sustainability.

At brighthush, we believe that technology thrives when it is coupled with exceptional people. Our culture is built on collaboration, continuous learning, and a relentless pursuit of excellence. Whether you’re troubleshooting a complex robotic arm in Grenoble or optimizing a control system across the EU, you’ll find that every challenge is an opportunity to grow, innovate, and make a tangible impact on the world’s most advanced technologies.

Role Overview

As a Senior Customer Support Engineer at brighthush, you will be the technical linchpin between our cutting‑edge products and the customers who rely on them for mission‑critical semiconductor manufacturing. Your day‑to‑day responsibilities will span on‑site service visits, remote diagnostics, and proactive system optimization. You will travel extensively—approximately 60% of your time—across the EU and the United States, ensuring that our customers receive world‑class support wherever they operate.

In this role, you will:

• Serve as the primary technical point of contact for high‑value customers.
• Diagnose, troubleshoot, and resolve complex hardware and software issues in a fast‑paced environment.
• Collaborate with engineering, sales, and product teams to deliver tailored solutions and continuous improvement.
• Document and share knowledge through detailed service reports, best‑practice guides, and training sessions.

Key Responsibilities

• On‑Site Service & Maintenance: Conduct scheduled and emergency on‑site visits to install, calibrate, and maintain brighthush automation systems. Perform preventive maintenance, firmware updates, and hardware replacements as needed.
• Technical Troubleshooting: Use advanced diagnostic tools and root‑cause analysis techniques to identify and resolve mechanical, electrical, and software faults. Work closely with customers to replicate issues and validate fixes.
• Remote Support & Knowledge Transfer: Provide remote assistance via video conferencing, screen sharing, and remote‑control tools. Mentor customer engineers and internal staff on best practices and system operation.
• Documentation & Reporting: Create comprehensive service reports, incident logs, and corrective action plans. Contribute to the knowledge base and help improve support processes.
• Continuous Improvement: Identify recurring issues and collaborate with product engineering to propose design enhancements, firmware updates, and process optimizations.
• Travel & Logistics: Plan and execute travel itineraries across multiple countries, ensuring compliance with local regulations and company travel policies.

Essential Qualifications

• Educational Background: Bachelor’s degree or higher in Electrical Engineering, Mechanical Engineering, Automation, or a related technical field.
• Technical Expertise: Proven experience in electromechanical systems, robotics, PLC programming, and industrial networking (Ethernet/IP, PROFINET, Modbus).
• Problem‑Solving Skills: Strong analytical mindset with a track record of diagnosing and resolving complex technical problems under tight deadlines.
• Communication: Excellent verbal and written communication skills in English; proficiency in French or German is a plus.
• Travel: Valid full driving licence, valid passport, and willingness to travel internationally (≈60% of the time) across the EU and the United States.
• Customer‑Centric Attitude: Demonstrated ability to build rapport with customers, understand their business needs, and deliver solutions that exceed expectations.

Preferred Qualifications

• Experience working in the semiconductor or high‑precision manufacturing industry.
• Knowledge of safety standards (e.g., ISO 13849, IEC 61508) and experience implementing safety‑critical controls.
• Familiarity with cloud‑based monitoring platforms and predictive maintenance analytics.
• Hands‑on experience with robotic programming languages such as RAPID, KRL, or Python.
• Previous experience in a technical support or field service engineering role within a global technology company.

Skills & Competencies

• Technical Proficiency: Deep understanding of electromechanical subsystems, sensor integration, motion control, and industrial communication protocols.
• Analytical Thinking: Ability to dissect complex systems, identify root causes, and devise effective solutions.
• Project Management: Manage multiple service engagements simultaneously, prioritizing tasks and meeting deadlines.
• Adaptability: Thrive in dynamic environments, quickly learning new technologies and adapting to evolving customer requirements.
• Team Collaboration: Work seamlessly with cross‑functional teams—engineering, sales, product management, and quality—to deliver integrated solutions.
• Customer Advocacy: Champion the customer’s perspective, ensuring that their needs drive product enhancements and support strategies.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured Training Programs: Access to technical workshops, vendor certifications, and industry conferences.
• Mentorship & Coaching: Pairing with senior engineers and leaders to guide your career trajectory.
• Opportunities to transition into product engineering, field service management, or global account support roles.
• Involvement in cross‑functional projects that span product development, customer success, and operations.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and forward‑thinking culture. Our values—innovation, integrity, and customer focus—are reflected in every interaction. You’ll work in a modern, flexible environment that supports remote work, flexible hours, and a healthy work‑life balance. Our global teams celebrate diversity, encourage open dialogue, and reward creative problem‑solving.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior technical roles.
• Performance‑based bonuses tied to customer satisfaction and service metrics.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and public holidays.
• Travel allowances, accommodation support, and per diem for on‑site assignments.
• Professional development budget for certifications, conferences, and continuing education.
• Employee wellness programs, including gym memberships and mental health resources.

How to Apply

Ready to take the next step in your career and join a world‑leading automation company? Submit your application through our career portal and let us know why you’re the perfect fit for the Senior Customer Support Engineer role at brighthush.

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Closing Statement

At brighthush, you’ll be at the forefront of semiconductor automation, working with the brightest minds in the industry and delivering solutions that shape the future of technology. If you’re passionate about troubleshooting, eager to travel, and committed to delivering exceptional customer experiences, we want to hear from you. Join us and help us push the boundaries of what’s possible.