Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail industry, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush empowers its people to grow, learn, and make a lasting impact. Whether you’re working in one of our flagship stores, distribution centers, or corporate hubs, you’ll find a collaborative environment that nurtures talent and rewards excellence.

Position Overview

As a Retail Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You’ll lead a team of Associates, ensuring every customer interaction is seamless, personalized, and memorable. Your role blends people management, operational oversight, and strategic execution of loyalty programs to drive both customer satisfaction and sales performance.

Why This Role Matters

In the fast‑paced world of retail, the customer experience can make or break a brand. By championing a culture of honesty, integrity, and service excellence, you’ll help brighthush maintain its reputation as the go‑to destination for value‑driven shoppers. Your leadership will directly influence store metrics such as conversion rates, average transaction value, and repeat‑visit frequency.

Key Responsibilities

• Team Leadership & Development – Mentor, coach, and inspire a diverse group of Associates, fostering a high‑performance culture that aligns with brighthush’s core values.
• Front‑End Operations – Assign registers, manage POS coverage, coordinate breaks, and ensure Associates are equipped to provide prompt, courteous service.
• Customer Engagement – Lead by example, engaging with shoppers, promoting loyalty programs, and resolving concerns with empathy and efficiency.
• Store Presentation & Merchandising – Collaborate with visual merchandisers to maintain a clean, organized, and inviting store environment that showcases our inventory effectively.
• Performance Management – Monitor and analyze key metrics, provide constructive feedback, and implement improvement plans to meet or exceed store goals.
• Compliance & Safety – Enforce all labor laws, company policies, and safety protocols to protect both staff and customers.
• Program Promotion – Drive adoption of credit and loyalty programs, ensuring Associates are knowledgeable and enthusiastic ambassadors.
• Loss Prevention & Shrink Reduction – Participate in initiatives that minimize shrinkage and safeguard store assets.
• Continuous Improvement – Identify operational bottlenecks, propose solutions, and collaborate with senior leadership to refine processes.
• Other Duties – Undertake additional responsibilities as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask and prioritize in a dynamic environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mentality, collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience managing a high‑volume POS system and coordinating shift coverage.
• Track record of improving customer satisfaction scores and sales metrics.
• Knowledge of loyalty program structures and digital engagement tools.
• Background in loss prevention or safety compliance.
• Leadership training or certification in retail operations.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership Presence – Ability to inspire, motivate, and guide a team toward shared objectives.
• Analytical Thinking – Proficiency in interpreting sales data, customer feedback, and operational metrics.
• Problem‑Solving – Quick, decisive action in resolving customer concerns and operational challenges.
• Communication – Clear, concise verbal and written communication with staff, customers, and management.
• Technology Savvy – Comfortable using POS systems, inventory software, and digital loyalty platforms.
• Integrity & Ethics – Upholding honesty, confidentiality, and ethical standards in all interactions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory control, and loss prevention.
• Mentorship from seasoned leaders who have advanced through our internal career ladder.
• Opportunities to lead special projects, such as store redesigns or seasonal promotions.
• Continuous learning through workshops, webinars, and on‑the‑job coaching.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, respect, and continuous improvement. Our employees enjoy:

• A supportive, inclusive workplace that values diverse perspectives.
• Open communication channels, from daily huddles to town‑hall meetings.
• Recognition programs that celebrate individual and team achievements.
• Employee resource groups that foster community and professional growth.
• Commitment to work‑life balance, with flexible scheduling and paid time off.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, brighthush offers a comprehensive benefits package that includes:

• Competitive base pay and performance‑based incentives.
• Employee discounts on merchandise and services.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid parental leave, holidays, vacation, and sick days.
• Life and disability insurance, including short‑term and long‑term coverage.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Auto and home insurance discounts through our partner credit union.
• Scholarship and adoption assistance programs for qualifying employees.

How to Apply

Ready to elevate your retail career and make a tangible impact? Click the link below to submit your application and join the brighthush family:

Apply to This Job

Closing Statement

At brighthush, we’re not just selling products; we’re crafting experiences that resonate with shoppers worldwide. As a Retail Customer Experience Coordinator, you’ll be at the forefront of this mission, leading a team that delivers service excellence and drives business success. If you’re passionate about people, thrive in a fast‑moving environment, and are ready to grow your career with a Fortune 100 leader, we encourage you to apply today. Join us in shaping the future of retail and creating unforgettable moments for every customer who walks through our doors.