Remote Customer Experience Representative – 100% Work From Home – Customer Support & Marketing Specialist

About brighthush

brighthush is a trailblazing creator of purpose‑built electrical solutions that power, organize, and simplify everyday living spaces. From in‑drawer outlets and safety outlets to pop‑up power units and powered canister systems, our product portfolio is engineered to meet the evolving needs of modern homes and commercial environments. We serve direct‑to‑consumer buyers, retail partners, and global distribution networks, all while pioneering AI technology across every facet of our operations.

At brighthush, we thrive on a culture of high trust, employee autonomy, continuous personal growth, and proactive communication. We empower our team members to take full ownership of their work, encouraging them to innovate, experiment, and drive measurable impact. If you’re passionate about delivering exceptional customer experiences, love working in a fast‑moving environment, and want to shape the future of electrical solutions, brighthush is the place for you.

Position Overview

We’re looking for a curious, positive, and proactive Remote Customer Experience Representative who will serve as the frontline voice of brighthush. In this role, you will manage customer inquiries, triage technical needs, recommend product solutions, and support marketing initiatives—all while operating 100% from your home office in Latin America.

As a “business within a business,” you will own outcomes, leverage AI tools for productivity, and collaborate transparently with leadership to continuously improve service quality.

Key Responsibilities

• Verbal Customer Engagement & Technical Triage
  • Deliver warm, memorable interactions via phone, video, email, chat, and secondary communication channels.
  • Conduct real‑time situational assessments, asking diagnostic questions to identify true customer needs and guide buyers toward optimal product choices.
  • Triage technical questions, prioritize customer requests, and own issue resolution end‑to‑end with high accountability.
  • Master comprehensive knowledge of brighthush’s electrical products, applications, customer segments, and industry standards.
• Cross‑Functional Marketing & Team Collaboration
  • Share customer feedback, market trends, and product insights with internal Customer Experience, Product, and Marketing teams.
  • Assist with marketing program execution, including customer research, content coordination, and campaign management.
  • Document customer interactions, key decisions, and product inquiries accurately inside internal systems.
  • Communicate project milestones, changing priorities, and potential risks early to maintain team‑wide alignment.
• Autonomous Management & AI Integration
  • Manage assigned responsibilities independently during regular business hours without requiring close supervision.
  • Actively explore, adopt, and apply AI tools and modern technologies to streamline customer research, workflow organization, and communication efficiency.
  • Use lightweight visibility practices to share operational progress, test variables, learning outcomes, and proactive recommendations with program managers and executive leaders.

Essential Qualifications & Skills

• Exceptional Verbal Communication – Fluent spoken English with an outgoing, “hello‑first” personality that builds immediate trust over phone and video channels.
• Problem Triage & Critical Thinking – Proven ability to evaluate complex customer situations rapidly, identify root issues, prioritize urgency, and deliver solutions.
• Proactive Ownership Mindset – Highly organized and self‑directed with a history of taking full responsibility for project outcomes rather than just completing tasks.
• AI & Technology Aptitude – Eager to command AI tools and digital platforms to optimize daily work routines and productivity.
• Schedule Alignment – Full commitment to work standard business hours aligned with UTC‑5 (Monday‑Friday).
• Remote Infrastructure – Dedicated home office, updated computer setup, HD webcam, noise‑canceling headset, and a stable high‑speed internet connection.

Preferred Qualifications

• Prior background in customer service, technical support, inside sales, or marketing support.
• Familiarity with cabinetry, electrical fixtures, interior design, construction, or home renovation industries.
• Hands‑on experience using CRM software, ticketing tools, e‑commerce applications, or project management platforms.
• Practical experience applying generative AI tools within daily business workflows.

What brighthush Offers You

• Competitive Compensation – Monthly salary ranging from $800 to $1,200 USD, commensurate with experience and capabilities.
• Paid Time Off & Holidays – Generous PTO structure and paid company holidays to support work‑life balance.
• Product & Industry Training – Comprehensive onboarding and continuous learning on electrical products and technical applications.
• High Autonomy & Flexibility – Freedom to manage daily schedules, make operational decisions, and shape work methodologies.
• Cutting‑Edge Technology Exposure – Direct opportunities to master and integrate AI tools into professional workflows.
• 100% Remote Infrastructure – Execute customer experience and marketing operations remotely from anywhere in Latin America.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Remote Customer Experience Representative, you will:

• Progress into senior support or technical roles, leveraging your deep product knowledge and customer insights.
• Transition into marketing strategy, product management, or AI integration leadership positions.
• Participate in cross‑functional projects that influence product development, customer journey mapping, and AI‑driven service enhancements.
• Receive mentorship from seasoned leaders who champion continuous learning and innovation.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and empowerment. You’ll experience:

• Regular virtual town halls and team check‑ins to keep everyone aligned.
• Open communication channels where ideas are welcomed and feedback is constructive.
• A collaborative environment that values diversity, inclusion, and personal growth.
• Access to a vibrant community of professionals who share best practices and celebrate successes.

Application Process & Requirements

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed above.

Voice/Video Recording is REQUIRED

Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by brighthush. If you answer “NO” to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer “YES” as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder

All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

Ready to Join brighthush?

If you’re ready to bring your customer‑centric mindset, technical curiosity, and AI enthusiasm to a company that values autonomy and innovation, we want to hear from you. Apply today and become part of a team that’s redefining how electrical solutions power modern living.